How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for plumbing leak repair
Clear ✕All 303 Google reviews tagged “Plumbing leak repair” · showing 80
Mr. Keonte and Mr. Pierre are very professional, respectful and knowledgeable in their work. They were on time and did excellent work in a timely manner. I highly recommend Universal Plumbing for any plumbing needs.
Technician did a great job
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
This is my second time using Universal Plumbing because I was satisfied with them the first time. John was awesome die to the very fact that NOTHING in this old house is easy to replace or depart without taking further action. I did what was asked of him to do and my wife and I are satisfied! Thanks again
I called Universal Plumbing to replace a spigot that I could not remove and replace myself. They set an appointment window, and the technician, Jon, call me at the very beginning of that window and said he would be at my home in 15 minutes, and he was right on time. John explained every step of the process, and came…
Byron was great to work with. He was very kind and explained everything they were doing
Excellent work, Tony was a big help. Would highly recommend!
Mr. Pierre was very professional as well as knowledgeable in his skill set of finding and correcting any plumbing issues that I had and also recommended a restoration company to fix the rotten wood in my crawl space. His expertise in his field of work, reflects great credit upon himself, his company, and the…
Akeem and Tony were two awesome team members. They were timely, thorough with explaining the job and very professional. UP is the company to choose when you need your plumbing problem completed with care and integrity.
Prompt, efficient and professional. He was a pleasure.
Nick was amazing!!!
Knowledgeable efficient good manners
John did an amazing job. He immediately identified the problem and quickly came up with the solution. He saved me a lot of trouble. I’m very satisfied.
Very helpful, friendly
The repair was profesionally done within a timely manner
We had a leak in the junction of the valve for the main water shutoff. John came out to the house and immediately diagnosed the problem and got to work. He was fast and knowledgeable. I would definitely Universal Plumbing to friends and family.
Nick arrived on time was very respectful, helpful and cleaned up after his self. Yes I would recommend universal plumbing to my family and friends 10 out of 10 stars
Mike did a very good job. I give him 5 stars. Very friendly.
we had some unexpected complications arise and the entire team handled it timely and efficiently. The employees are kind and took time to explain everything. We have been for decades and will continue to be loyal customers.
Nick did a great job servicing our kitchen sink drain. It was a simple repair, but he was professional and did the work quick. It's great to have a company like UP to be able to call.
Keonte was excellent. He arrived on time and fully replaced everything in my guest bath toilet very quickly. I was very satisfied with his service/repairs and I’ll make note to ask for him again the next time I have a plumbing issue.
Keonte provided exceptionally professional service for our plumbing needs. He was polite and arrived on time as suggested. Universal Plumbling is known for thier professional and curtious services and I'm very happy to report they stand up to thier exceptional reputation.
The repairman was prompt, courteous and knowledge about the task. He quickly assesed the problem and offered a viable solution. He did the repairs smoothly, double-checked the job and cleaned the area nicely. I must say that he is hands down the best technician to come here... P.S. also, the price didn't give me a heart attack..
Pierre was professional and fixed the issue!
Awesome service, 👌🏾 thanks
Tony was prompt, pleasant, and proficient. He took care of my leaky tub faucet in record time. He also answered all the questions I had about the repairs and gave solid advice on ways to prevent future issues.
Tony and his partner were professional and courteous.
Our technician/plumber - John was prompt, pleasant, professional, and extremely thorough while both troubleshooting the issue and explaining what he was doing and why.
I am writing to share my positive experience with Tony and to express my appreciation for his excellent service. Tony arrived on time and conducted himself in a highly professional manner throughout the visit. He was knowledgeable, listened carefully to my questions, and addressed each one thoroughly with great…
Seycan (technician), arrived sooner than originally scheduled ( I was asked if it was okay), to my delight and a same day Master’s Monday! He listened and heard my concerns, and presented me with the recommendations to address the problems at hand. Seycan provided a timeline on duration of service and was spot on.…
I was very thankful Universal Plumbing was able to schedule me so quickly! I'm also very pleased with Tony the technician's service today. He was very professional & knowledgeable as well as thorough in addressing and providing explanation for my specific plumbing issues! Thank you Tony... God bless & keep up the good work young man!👍🏽🙏🏽
Keonte did an outstanding job! I highly recommend.
Keonte, came in assested the problem and replaced faucet in record time. Great work at a good price.
I have to give them this rating because there were on time and very professional. I would recommend them to anyone.
Nick was great, as always! Peanut was too! Both were professional and very polite. Both will always be the preferred plumbers to correct any problems we may incur. Of course, if we never need such a plumber, I can live with that!!
Universal Plumbing called the morning of my appointment and David called to let me know he was on his way! He was able to figured out the problem right away and it cost wat less than I thought it was! He fixed my issue and even cleaned up after himself! I will definitely be using them again!
John, the plumber from Universal Plumbing, was very knowledgeable and courteous. He was able to repair our water leak from the toilet. I will definitely use Universal Plumbing again in the future.
Absolute professional.
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
Aikeem arrived early, assessed the situation, and replaced an outside faucet … quickly!
Friendly, professional, and on time! Worthy of 5 stars 🌟
I had a really bad experience. They send a person that was not a real plumber. The person that came over was a very nice person. I had a leak outside the house in the yard. When he came over I already had open the area where the leak was he look at it and told me that the leak was from the main being attached…
Byron was informative, efficient, professional, and clean! Will continue using this service and business for plumber needs
Professional, courteous, and informative.
Keonte was our service person. He changed the kitchen drain and fixed the issues with slowly draining water. He was friendly, respectful, and knowledgeable. He is a pro at his work.
I am very pleased with Universal Plumbing and my technician Tony!!! First time using them and will definitely not be the last!!! The whole experience from beginning to end was Number 1. From the appointment scheduling and they kept in constant contact with me. Shout out to Tony for putting up with me and he was very…
Fantastic customer service!
Our technician Nic was professional, thorough and knowledgeable. Blessed by your service!
Personabal. Great work.
James from Universal Plumbing was excellent. He quickly diagnosed and unclogged our exterior drain and took the time to explain what caused the issue. What really stood out was his professionalism and honesty—he didn’t just fix the immediate problem, he also made clear, practical recommendations to prevent future…
I had a great experience with Universal Plumbing. They were professional, responsive, and showed up on time. The technician named keonte clearly explained the issue, walked me and my tenant through the solution, and completed the work efficiently. Pricing was fair and transparent with no surprises, which I really…
Mike was amazing! He fixed the problem quickly and recommended that we go to a plumbing store and get something for future problems.
I called Universal Plumbing when I thought I had a broken pipe in my first floor bathroom which leaked water into my laundry room. Pierre came to my home within an hour and assured me that it was my tub faucet. He was friendly, efficient, professional and courteous. There are plumbing issues in my upstairs bathroom…
David did an excellent job replacing my shut off valve. He provided professional, timely and friendly service at a reasonable price. David cleaned up afterwards and provided helpful advice. I will use this company again.
Thorough, neat resolution of several issues. Even the gas company said we have a good and thorough plumber! The technicians were knowledgeable, prompt, and helpful.
Quite happy with the service. Mr. Tony was knowledgeable and professional. He also took the time to talk to the home warranty company.
Great guys. Listened as I explained the issues. Worked quickly. Worked completed and I am happy with the results
Byron was prompt and solved our plumbing problem quickly. Hated calling him out on such a cold day, but he did a great job.
Great experience! Tony fixed my toilet quickly and was extremely knowledgeable. I also appreciated how upfront they were about the cost of everything.
The technician was very polite and knowledgeable of his job. The work was completed fast and required very little cleanup by him. Will definitely recommend Universal Plumbing to all friends who may need plumbing help.
Extremely knowledgeable. Very professional in helping solve our 2 plumbing problem!
There’s a reason this company has been in business for so long. My only disappointment is that I have not used them sooner. I will be utilizing their services for life! They have a customer in me! Very responsive, on time, communicated every step of the way. These gentlemen were the most helpful and knowledgeable I…
Tony did an excellent job. He was courteous, professional, efficient. I would welcome him back for future work.
Nick is very personable. I like working with people that shoot straight with you. The team of guys worked great together as needed. A great team. We’ve done business with them a lot over the years and will continue to do so.
I appreciate Mike to the fullest! From Day 1, he was professional, dependable, thorough, detailed, prompt, and friendly!! Also, easy on the eyes 😊 If I had the power to give him a raise, I WOULD! Blessings and CUDOS to Universal Plumbing… Quick response… Flat rate!!
Seycan was prompt, polite, knowledgeable, and thorough! I would highly recommend him and Universal Plumbing.
I have been using Universal Plumbing for years now. They are always very responsive and can usually schedule a non-emergency appointment within 24 hours. I had some minor plumbing issues that needed to be dealt with, a toilet that wouldn’t stop running and a faucet that continued to drip and was leaking slightly…
I would like to thank Pierre for his professionalism and his thorough knowledge of his job and explanation of every detail of the repair.
Great work.
Have used Universal for a long time and always very professional.
Seycan was the specialist who came out and fixed the issues with my tub and toilet. From the first time he arrived and until the time he left, he was professional, knowledgeable, and courteous. He even took the time to explain to me what he was doing and he educated me on things I can do to reduce build up in the…
Outstanding! Great experience, very personable, throughout and knowledgeable.
Great customer service, pleasant and informative on all work completed
From the call with dispatch this morning to the plumber arrival I was very pleased. Aikeem was very professional and explained in details what would need to be done to resolve our issue. We were very satisfied with the service we received and once we get with our insurance company we will be back! This is a…
He found the cause of the leak under my sink and completed the repairs very quickly. Great job. I will definitely call Universal if I have plumbing problems again.
Crew very nice and knowledgeable
Pierre was a great technician who arrived on time, was friendly & energetic. Poor guy dealing with my tiny crawl spaces… quote that was far lower than other local companies, happy to have Universal come to my rescue! New water line, removing galvanized pipe, flushing water heater & new rod …
Byron did a great job and very patient with my elderly parents.
Keonte is a champ. Quick, efficient and cost effective.
He was very up front and open about what needed to be done. I enjoyed meeting him.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |