How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for plumbing pipe repair
Clear ✕All 319 Google reviews tagged “Plumbing pipe repair” · showing 60
Tony was such a nice young man. Plumbing jobs are rarely what you expect, but he got everything worked out. Very happy with the work. Will definitely use again.
Called about a water leak under house, broken PVC pipe. Tony and Judge were there within hours and had everything fixed up in no time. Great guys!
Deontae,did a good job.
David visited both our properties and so calmly and efficiently went to the root of the problem. Quite literally, searching and replacing the pipe filters. He explained everything in layman so I could understand! Definitely recommend David and Universal Plumbing!
Tony did a great job checking out everything, explaining everything, and fixing the problem.
Universal did an excellent job! First off, I was text a photo of the technician and his estimated arrival. My plumbing problem was resolved quickly and at a very reasonable price. Highly recommend. Ginny
Nick did a excellent job. Explained what needed to be done. Quoted a price. He had the job completed quickly. He was very friendly. Left the area clean. Would highly recommend Nick.
John was great. He repaired the leak underneath my kitchen sink. I asked questions and he explained. John is a great technician.
I had a great experience with Universal Plumbing! Our technician, John, was absolutely awesome. He was professional, friendly, and provided outstanding customer service from start to finish. he took the time to explain everything and made sure the job was done right. It's hard to find great service these days, and…
Great and fast service. Technician Nick was extremely knowledgeable and could not have been more friendly!
my technician...Peanut was very friendly and did a terrific job,
Tony from Universal Plumbing did a fabulous job. Thank you Tony and Universal Plumbing for your service. I called Universal Plumbing the night before and Tony showed up the next morning. Great Job.
Had a break in the main line just before it enters the house. James and his helper Jay did a great job. James recognized he could do away with some connections to make it more streamlined. Jay supplied James with different materials as needed and paid close attention to what James was doing. They worked efficiently,…
Byron was great to work with. He was very kind and explained everything they were doing
We have used Universal Plumbing multiple times over the last 26 years and their service has always been top drawer and it's always been a delight in dealing with them. We heartily recommend then there's a company for all of your plumbing type needs and we will continue to use them anytime that we need have a need for their service.
Excellent work, Tony was a big help. Would highly recommend!
keonte was in and out professional with a good attitude also was willing to keep on shoe covers to keep the carpets clean
Work was done in a timely manner. Very efficient.
Akeem and Tony were two awesome team members. They were timely, thorough with explaining the job and very professional. UP is the company to choose when you need your plumbing problem completed with care and integrity.
Great customer service, Knowledgeable, and efficient. Thanks.
Very quick response to Plumbing problem, very friendly and professional, highly recommend
John did an amazing job. He immediately identified the problem and quickly came up with the solution. He saved me a lot of trouble. I’m very satisfied.
Really nice and polite answered all my questions I would have him back to do my plumbing thanks again!
Great service! Pierre explained everything and walked us through the work that is required. Very professional! Highly recommend this team. They start our repair this Friday.
we had some unexpected complications arise and the entire team handled it timely and efficiently. The employees are kind and took time to explain everything. We have been for decades and will continue to be loyal customers.
Great work! Professional service!
The repairman was prompt, courteous and knowledge about the task. He quickly assesed the problem and offered a viable solution. He did the repairs smoothly, double-checked the job and cleaned the area nicely. I must say that he is hands down the best technician to come here... P.S. also, the price didn't give me a heart attack..
Universal Plumbing is a superior company to work with. They provide upfront, and fair, pricing in order for you to be fully aware of what you will be paying for the service you are requesting. I have worked with several of the technicians and all have been very professional and knowledgeable. Most recently, Nick…
A huge shout-out to Universal Plumbing and their outstanding team!!! I had a 5-foot long crack down the cast iron drainpipe in the wall between two bathrooms. It was a difficult, awkward job, but Aikeem and Mr. Judge managed to get it replaced!! Nick, thank you for all of your help in determining the best course of…
Everything was great.will use again
Our technician John was outstanding! He arrived properly, was courteous and professional, and spent extra time solving the problem. I could not be happier.
Excellent work. Friendly and nice. People like him are what make Universal Top notch.
I've had nothing but great service from universal plumbing and I will use them for all My plumbing needs..Pierre explained what happened and how he was gonna fix the problem , thanks 🙏 and I would like if I call again to send Pierre what great service.
Pierre and Gary with Universal Plumbing did an excellent job resolving the leak issue i was having. My hot water heater pipe burst causing a flood in my bedroom. Pierre came, inspected the problem, and provided a detailed explanation of the problem and what was needed to solve it. I joked with him about being a…
Excellent service at a reasonable price
I have to give them this rating because there were on time and very professional. I would recommend them to anyone.
Pierre was great and very helpful.
Punctual, complete, expected.
Tony was fantastic. He was patient and explained clearly the work he was to perform. Very professional and cleaned up after himself. Great job Tony! 10/10
Excellent service and price for repair of leaking pipe.
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
David's performance was outstanding 👏👌
David was very honest about the problem and very helpful.Went above of what I asked him to do so solve the problem in my house
Friendly, professional, and on time! Worthy of 5 stars 🌟
Our experience with Universal Plumbing, customer service, and knowledgeable technicians went far beyond our expectations. The entire team was exceptional and informative. Thank you for an awesome job!
Professional, courteous, and informative.
Good didn't take long
The experience e has always been GREAT. The techs are great and very professional and do the job quick amd properly
Keonte was very professional and did exactly what was needed.
Quite satisfied with all the work. The only worry I had was Pierre had a trainee with him. Very very nice kid but after the initial analysis and path of repair determined,. Pierre let the trainee do the majority of the work. I can't verify that Pierre checked behind him so I was a little worried. So far everything's…
Fantastic customer service!
Personabal. Great work.
Keonte was very professional, he explained the process and was very clear with the answers to my questions. He was the epitome of excellent customer servic!!
James from Universal Plumbing was excellent. He quickly diagnosed and unclogged our exterior drain and took the time to explain what caused the issue. What really stood out was his professionalism and honesty—he didn’t just fix the immediate problem, he also made clear, practical recommendations to prevent future…
David was great! Fixed several issues.
Fantastic experience from the time I called to the time the service technician left! Ms. Stephanie was so polite and explained everything perfectly. Mr. Pierre was phenomenal: polite, professional, and friendly! And the cost for the repairs was well under my expectations! Thank you Universal Plumbing! I will be reaching out for our future plans!
Seycan was awesome. Very prompt and quick diagnosis. He was able to minimize damage to our tile, which was greatly appreciated.
Quite happy with the service. Mr. Tony was knowledgeable and professional. He also took the time to talk to the home warranty company.
MIKE and Tim were Very professional and displayed a respectful disposition. They explained what they were about to do and did it..if needed again. I will be looking forward to their workmanship.
Prompt, courteous, honest. True pros.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |



