How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for sewer cleaning
Clear ✕All 48 Google reviews tagged “Sewer cleaning” · showing 20
Fantastic Company!! Professional, prompt, great service. We had a pretty big issue so they sent out a crew. Byron, Keonte and Alex arrived and handled it in about an hour!!! Couldn't be happier. Highly recommended!!
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
Keonte was Amazing !!! He explained everything up front and told me exactly what they were doing and even showed me a video. There were 2 other gentleman that helped blow out my sewer that were great as well. One of them gave me thumbs up at the road that it was fixed. This is the second time they’ve come out. Very…
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
Great and friendly service.
Keonte was very professional, he explained the process and was very clear with the answers to my questions. He was the epitome of excellent customer servic!!
James from Universal Plumbing was excellent. He quickly diagnosed and unclogged our exterior drain and took the time to explain what caused the issue. What really stood out was his professionalism and honesty—he didn’t just fix the immediate problem, he also made clear, practical recommendations to prevent future…
Nick was great! He found the issue and guided me on the next steps! Will definitely use again!
The crew that came out was great!!!
I found my favorite plumbers. They were quick to respond and professional on the phone. They sent a text of a mini profile, with picture, of the plumber that came out so I knew who to expect. Tony was friendly and happy to help. He gave me all my options. I chose the more expensive one and he stayed to help when the…
Mike took care of finding our problem and we are looking forward to Universal Plumbing repairing our pipes.
As usual, they are excellent. Worry free service thru multiple years.
I have always been pleased with the work that universal plumbing, just for the church. Especially in a timely manner
They were on time and very professional and knowledgeable. Keonte and his team partners were awesome and had it diagnosed and fixed with an hour. Highly recommend Universal Plumbing.
Highly recommended. For a non emergency repair, they scheduled me promptly and were on time. They took video of my entire sewer line, showed me exactly what was wrong and fixed it. Friendly and knowledgeable staff. I couldn’t ask for better service.
Very satisfied with our experience. David Barrett did a great job.
David and his men did a great job on a hot day and are coming back to hopefully fix our problem for good. We are really impressed with Universal Plumbing and they will remain our go to company for all our needs in the future. Thank you all so much.
My technician keonte was very informative and helpful. His professionalism and knowledge surpassed all of my expectations. Another company gave me a lot of false information but keonte not only did find the actual problem but he sent lots of videos and pics. Will use again.
Excellent service from a highly professional team member. Will call again as needed and refer Universal to others as I have done previously.
David helped us on 2 separate problems; unclogging tree roots from our sewer line and fixing a leak in our water line. Both times he was very punctual, professional, kind, and fixed our issues no problem. The company also sends out reminders about your appointments and notifies you when they are on the way which is…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |
