Experts Reviews · Company report
Universal Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Universal Plumbing

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Plumbing is better than 90% of drain cleaning services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Plumbing is better than 90% of drain cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Plumbing is better than 96% of drain cleaning services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Plumbing is better than 88% of drain cleaning services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Plumbing is better than 86% of drain cleaning services.A
86

Reviews for your job

Customers hired Universal Plumbing for 8 kinds of job.

Universal Plumbing for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$417–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.82%

All 41 Google reviews tagged “Sewer repair” · showing 20

Hollandgh357Local Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient

Paid $600–800Reasonable priceToilet repairWater heater installationGarbage disposal installation
Benjamin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent work, Tony was a big help. Would highly recommend!

Plumbing leak repairPool plumbing repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Sheri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

David was very kind and professional. The work was done quickly. Thank you so much 😊

Sewer repair
Miguel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Hiring a plumber has never been an easy thing to do. UP quickly responds, they show up prepared, and they know their chit. The price is right too. They will win you over. Thanks UP!

Paid $300–400Great priceSewer repair+ Professionalism
Phil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Mike and Judge were very professional and polite. I will request them for my next repair

Paid $300–400Reasonable priceDrain cleaning+ Value
hollandgh357Local Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional

Reasonable priceToilet repairWater heater installationShower installation+ Responsiveness+ Punctuality+ Quality
Steve9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

James was great. He explained what and why of the sewer problem. And what he was proposing to do to fix it. When we agreed he came back out on time and fixed the problem.

Paid $1,000+Reasonable priceSewer repair
TheresaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★

UPDATE 1/28/26: I am sorry to say that I had a poor experience when I used Universal Plumbing today to service my on-demand hot water heater. The plumber who came (Byron) was not personable, and gave me the impression that he did not want to be here. He did his job, but was not meticulous, careful, nor fully…

OverpricedSewer repairService not listed
ShogunLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

James from Universal Plumbing was excellent. He quickly diagnosed and unclogged our exterior drain and took the time to explain what caused the issue. What really stood out was his professionalism and honesty—he didn’t just fix the immediate problem, he also made clear, practical recommendations to prevent future…

Drain cleaningPlumbing leak detectionPlumbing pipe repair
Tony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Awesome workmanship

Paid $1,000+Reasonable priceSewer repair
Zappy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Keonte, Alex, and Judd performed commendably. They efficiently cleared my primary sewage line, accurately identified and extricated the roots encroaching upon it, and expeditiously replaced the damaged pipe. An exceptionally professional and effective team.

Paid $1,000+Reasonable priceDrain cleaningPlumbing pipe repairSewer repair
Manfred12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

James was great, and easy to work with. James is very professional, very knowledgeable about his job. He and his crew repaired our sewer line and cleaned up after themselves. This is the 2nd time we used universal plumbing and would highly recommend them.

Paid $1,000+Reasonable pricePlumbing pipe repairSewer repair
vernice7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

James was very nice and pleasant and the job was done in a timely manner everything was good

Paid $1,000+OverpricedSewer repairService not listed
James11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

As usual, they are excellent. Worry free service thru multiple years.

Reasonable priceDrain cleaningSewer cleaningWater heater repair
Dorothy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always polite, respectful, on time and let you know up front the cost and what is included in the job.

Outdoor plumbing system repairSewer repair+ Punctuality+ Quality+ Professionalism
Reflecting7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

James worked above and beyond to help with the problem.

Sewer repair+ Responsiveness+ Punctuality+ Quality
Joseph11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Got the job completed.. 💪😀

Sewer repair+ Professionalism
DwainLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My technician keonte was very informative and helpful. His professionalism and knowledge surpassed all of my expectations. Another company gave me a lot of false information but keonte not only did find the actual problem but he sent lots of videos and pics. Will use again.

Sewer repairSewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
Pearl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Keonto was able to diagnose the problem with the sewer immediately and located the lid for the sewer company to do the clean out.

Sewer repair+ Responsiveness+ Quality
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Toilet and wash machine issue. They also detected a sprinkler line leak. Flushed it. The gentleman were very helpful and kind.

Plumbing pipe repairSewer repair

Show more sewer repair reviews (21 more) →

Price

$353-30% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 65%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection410$205–$630
Plumbing pipe repair316$353–$1.4k
Plumbing leak repair301$248–$793
Drain cleaning255$248–$593
Faucet repair178$228–$585
Toilet repair147$239–$680
Water heater repair82$227–$596
Outdoor plumbing system repair64$366–$1.6k

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