How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for sewer repair
Clear ✕All 41 Google reviews tagged “Sewer repair” · showing 40
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
Excellent work, Tony was a big help. Would highly recommend!
David was very kind and professional. The work was done quickly. Thank you so much 😊
Hiring a plumber has never been an easy thing to do. UP quickly responds, they show up prepared, and they know their chit. The price is right too. They will win you over. Thanks UP!
Mike and Judge were very professional and polite. I will request them for my next repair
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
James was great. He explained what and why of the sewer problem. And what he was proposing to do to fix it. When we agreed he came back out on time and fixed the problem.
UPDATE 1/28/26: I am sorry to say that I had a poor experience when I used Universal Plumbing today to service my on-demand hot water heater. The plumber who came (Byron) was not personable, and gave me the impression that he did not want to be here. He did his job, but was not meticulous, careful, nor fully…
James from Universal Plumbing was excellent. He quickly diagnosed and unclogged our exterior drain and took the time to explain what caused the issue. What really stood out was his professionalism and honesty—he didn’t just fix the immediate problem, he also made clear, practical recommendations to prevent future…
Awesome workmanship
Keonte, Alex, and Judd performed commendably. They efficiently cleared my primary sewage line, accurately identified and extricated the roots encroaching upon it, and expeditiously replaced the damaged pipe. An exceptionally professional and effective team.
James was great, and easy to work with. James is very professional, very knowledgeable about his job. He and his crew repaired our sewer line and cleaned up after themselves. This is the 2nd time we used universal plumbing and would highly recommend them.
James was very nice and pleasant and the job was done in a timely manner everything was good
As usual, they are excellent. Worry free service thru multiple years.
Always polite, respectful, on time and let you know up front the cost and what is included in the job.
James worked above and beyond to help with the problem.
Got the job completed.. 💪😀
My technician keonte was very informative and helpful. His professionalism and knowledge surpassed all of my expectations. Another company gave me a lot of false information but keonte not only did find the actual problem but he sent lots of videos and pics. Will use again.
Mr. Keonto was able to diagnose the problem with the sewer immediately and located the lid for the sewer company to do the clean out.
Toilet and wash machine issue. They also detected a sprinkler line leak. Flushed it. The gentleman were very helpful and kind.
New garage sink installed.
Good job done quickly.
Our repairs was done by David. He was very professional and knowledgeable. We will need a new casing for the pump and he did a great job working with what he had to give us a little more time until we are able to get the new casing. He went out of his way to help us in anyway he could. So far it is working great,…
David was great! We discussed other things that may need repair and I have decided to wait until David gets back into town to have that work done. Also the young lady I spoke with prior to my meeting David was very helpful and friendly. Sorry but I do not recall her name.
As a property manager, I can say this is a Great company to use. They are always on time and very efficient. Bryon, our tech was knowledgeable and got the job done with ease. Highly recommend universal
Nick did a great job. A 5 out of 5 job, and a very nice kind person too.
They were Great very nice and real helpful
Replaced water heater
James with Universal plumbing did an excellent job!🙂 Way to hire people Universal!!!!
Johnny spent two days in a big messy job. He was forthright and knowledgeable, and tackled our crawlspace with courage. Very impresses with this company, highly recommend!
They, such a Good job
They came prepared and ready to go after my initial quote a few days earlier. They knew what they needed to bring to get the work done, so there were no delays and everything went great. Johnny and Gary did a wonderful job, they were professional and explained everything they did and checked for leaks again to…
Professional crew arrived promptly as scheduled, provided prompt and fair estimate, and completed work as agreed in a timely manner.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |
