How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for shower installation
Clear ✕All 23 Google reviews tagged “Shower installation”
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
I love Universal Plumbing with every plumbing issue. Respectful and very professional.
Tony did a Great Job. Thanks Tony!
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
David's performance was outstanding 👏👌
Tony did a great job!
Second time using Universal. Called one day and they scheduled it the next. Very thorough. Will definitely use again.
It was explained what caused the problem even though it was something simple to resolve.
Tony was fantastic and very pleasant while repairing my shower. We’ve used Universal for years and will continue to use them for many more years. Larry and staff continue to exceed expectations in the CSRA.
Crew very nice and knowledgeable
Great job and good customer service by the technician.
Professional, quality work, reasonable pricing. Keonte was knowledgeable, customer service oriented and his work was on point! Will definitely recommend to family and friends!
Always does an amazing job! My goto!
James and Sayshawn worked expeditiously and performed quality work. This visit only reinforces my opinion that universal plumbing is a high quality business that is worth the money
I have used universal plumbing and will continue to, lm a satisfied customer
Ben was friendly, on time, professional and efficient. Any questions or concerns that I had, he answered and assured me that he would take care of it. Everyone I spoke with over the phone was professional and friendly. They remained attentive to my needs throughout the entire service. I really appreciate Universal…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |
