Experts Reviews · Company report
Universal Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Universal Plumbing

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Plumbing is better than 90% of drain cleaning services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Plumbing is better than 90% of drain cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Plumbing is better than 96% of drain cleaning services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Plumbing is better than 88% of drain cleaning services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Plumbing is better than 86% of drain cleaning services.A
86

Reviews for your job

Customers hired Universal Plumbing for 8 kinds of job.

Universal Plumbing for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.65
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$613
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 65 Google reviews tagged “Shower repair” · showing 20

Hollandgh357Local Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient

Paid $600–800Reasonable priceToilet repairWater heater installationGarbage disposal installation
Kevin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This is my second time using Universal Plumbing because I was satisfied with them the first time. John was awesome die to the very fact that NOTHING in this old house is easy to replace or depart without taking further action. I did what was asked of him to do and my wife and I are satisfied! Thanks again

Paid $200–400Reasonable priceToilet repair+ Punctuality+ Quality+ Professionalism
Jeffrey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

I can only give 4 stars just because of him having to come back out several times but Tony was very knowledgeable and courteous. He is a young man that is at the start of what I’m sure will be a good career choice for him and I wish him the best of success.

Paid $200–400Reasonable priceShower repair
Shawn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Both technicians were very professional and easy to talk to. They communicated what they were doing up front and made us feel at ease with the work that was being done.

Paid $600–800Reasonable priceFaucet repairWater heater repairShower repair
Marianne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Tony and his partner were professional and courteous.

Shower repairPlumbing leak repair
Merlin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Our technician John was outstanding! He arrived properly, was courteous and professional, and spent extra time solving the problem. I could not be happier.

Paid $1,000+Great pricePlumbing pipe repairShower repair
G8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Aiken was very professional and did excellent work.

Paid $300–400OverpricedShower repairService not listed
ValenciaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I was very thankful Universal Plumbing was able to schedule me so quickly! I'm also very pleased with Tony the technician's service today. He was very professional & knowledgeable as well as thorough in addressing and providing explanation for my specific plumbing issues! Thank you Tony... God bless & keep up the good work young man!👍🏽🙏🏽

Paid $500–600Not sureShower repairPlumbing leak repair
Dwaylon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

This is my third time using Universal and it’s been a great experience every time.

Paid $300–400Not sureShower repair
hollandgh357Local Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional

Reasonable priceToilet repairWater heater installationShower installation+ Responsiveness+ Punctuality+ Quality
Marcus5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great timely service

Paid $500–600Great priceDrain cleaningShower repair
Roger11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Akeem, did an excellent job. He explained what needed to be fixed to get the toilets working correctly. He checked our water pressure, and fixed the shower that was dripping. He let us know the price of the repairs before starting and cleaned up behind himself. Truly appreciate his work and would recommend him.

Paid $400–500Reasonable pricePlumbing leak detectionFaucet repairWater tank repair
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Tony is a fantastic person, very personable and a knowledgeable plumber! I would recommend this young man and the company that he works for, Universal Plumbing, to all my friends! A++++

Shower repair
Richard7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I could not be happier with the work done in my bathroom. Fixing the shower and installing a new vanity with sink.

Faucet repairShower repairService not listed+ Responsiveness+ Professionalism
Catherine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Universal sent out a plumber to my house within the hour I called. Tony was young but knowledgeable – it’s great to see a younger generational Plumber, as I know that vocational skills are getting harder to fill with skilled workers.

Paid $300–400Not sureShower repair
Alan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The best in work ethic, quality, and efficiency. My go to for plumbing etc. Did away with home warranty antics….they are useless and would not send the same workmanship and efficiency to my home.

Water heater installationFaucet repairWater heater repair
Teresa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Technician was on time and was very friendly. Did all the necessary repairs and explained them to me. Would highly recommend and use him for any of my future plumbing needs.

Outdoor plumbing system repairShower repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
NicoleLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Universal Plumbing is always professional, consistent, and gets the job done in a timely manner. Nick was great and very knowledgeable.

Toilet repairPlumbing leak detectionShower repair+ Responsiveness+ Punctuality+ Quality
Faye7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The guys did a great job. They were very professional and took time to explain the issues and the fixes! I am very pleased with the service.

Plumbing leak detectionPlumbing pipe repairShower repair
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Nick is the best. Aikeem is amazing too! We are so thankful for Universal

Shower repair+ Responsiveness+ Punctuality+ Quality

Show more shower repair reviews (45 more) →

Price

$353-30% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 65%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection410$205–$630
Plumbing pipe repair316$353–$1.4k
Plumbing leak repair301$248–$793
Drain cleaning255$248–$593
Faucet repair178$228–$585
Toilet repair147$239–$680
Water heater repair82$227–$596
Outdoor plumbing system repair64$366–$1.6k

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