How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for shower repair
Clear ✕All 65 Google reviews tagged “Shower repair” · showing 20
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
This is my second time using Universal Plumbing because I was satisfied with them the first time. John was awesome die to the very fact that NOTHING in this old house is easy to replace or depart without taking further action. I did what was asked of him to do and my wife and I are satisfied! Thanks again
I can only give 4 stars just because of him having to come back out several times but Tony was very knowledgeable and courteous. He is a young man that is at the start of what I’m sure will be a good career choice for him and I wish him the best of success.
Both technicians were very professional and easy to talk to. They communicated what they were doing up front and made us feel at ease with the work that was being done.
Tony and his partner were professional and courteous.
Our technician John was outstanding! He arrived properly, was courteous and professional, and spent extra time solving the problem. I could not be happier.
Aiken was very professional and did excellent work.
I was very thankful Universal Plumbing was able to schedule me so quickly! I'm also very pleased with Tony the technician's service today. He was very professional & knowledgeable as well as thorough in addressing and providing explanation for my specific plumbing issues! Thank you Tony... God bless & keep up the good work young man!👍🏽🙏🏽
This is my third time using Universal and it’s been a great experience every time.
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
Great timely service
Akeem, did an excellent job. He explained what needed to be fixed to get the toilets working correctly. He checked our water pressure, and fixed the shower that was dripping. He let us know the price of the repairs before starting and cleaned up behind himself. Truly appreciate his work and would recommend him.
Tony is a fantastic person, very personable and a knowledgeable plumber! I would recommend this young man and the company that he works for, Universal Plumbing, to all my friends! A++++
I could not be happier with the work done in my bathroom. Fixing the shower and installing a new vanity with sink.
Universal sent out a plumber to my house within the hour I called. Tony was young but knowledgeable – it’s great to see a younger generational Plumber, as I know that vocational skills are getting harder to fill with skilled workers.
The best in work ethic, quality, and efficiency. My go to for plumbing etc. Did away with home warranty antics….they are useless and would not send the same workmanship and efficiency to my home.
Technician was on time and was very friendly. Did all the necessary repairs and explained them to me. Would highly recommend and use him for any of my future plumbing needs.
Universal Plumbing is always professional, consistent, and gets the job done in a timely manner. Nick was great and very knowledgeable.
The guys did a great job. They were very professional and took time to explain the issues and the fixes! I am very pleased with the service.
Nick is the best. Aikeem is amazing too! We are so thankful for Universal
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |