How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for shower repair
Clear ✕All 65 Google reviews tagged “Shower repair” · showing 60
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
This is my second time using Universal Plumbing because I was satisfied with them the first time. John was awesome die to the very fact that NOTHING in this old house is easy to replace or depart without taking further action. I did what was asked of him to do and my wife and I are satisfied! Thanks again
I can only give 4 stars just because of him having to come back out several times but Tony was very knowledgeable and courteous. He is a young man that is at the start of what I’m sure will be a good career choice for him and I wish him the best of success.
Both technicians were very professional and easy to talk to. They communicated what they were doing up front and made us feel at ease with the work that was being done.
Tony and his partner were professional and courteous.
Our technician John was outstanding! He arrived properly, was courteous and professional, and spent extra time solving the problem. I could not be happier.
Aiken was very professional and did excellent work.
I was very thankful Universal Plumbing was able to schedule me so quickly! I'm also very pleased with Tony the technician's service today. He was very professional & knowledgeable as well as thorough in addressing and providing explanation for my specific plumbing issues! Thank you Tony... God bless & keep up the good work young man!👍🏽🙏🏽
This is my third time using Universal and it’s been a great experience every time.
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
Great timely service
Akeem, did an excellent job. He explained what needed to be fixed to get the toilets working correctly. He checked our water pressure, and fixed the shower that was dripping. He let us know the price of the repairs before starting and cleaned up behind himself. Truly appreciate his work and would recommend him.
Tony is a fantastic person, very personable and a knowledgeable plumber! I would recommend this young man and the company that he works for, Universal Plumbing, to all my friends! A++++
I could not be happier with the work done in my bathroom. Fixing the shower and installing a new vanity with sink.
Universal sent out a plumber to my house within the hour I called. Tony was young but knowledgeable – it’s great to see a younger generational Plumber, as I know that vocational skills are getting harder to fill with skilled workers.
The best in work ethic, quality, and efficiency. My go to for plumbing etc. Did away with home warranty antics….they are useless and would not send the same workmanship and efficiency to my home.
Technician was on time and was very friendly. Did all the necessary repairs and explained them to me. Would highly recommend and use him for any of my future plumbing needs.
Universal Plumbing is always professional, consistent, and gets the job done in a timely manner. Nick was great and very knowledgeable.
The guys did a great job. They were very professional and took time to explain the issues and the fixes! I am very pleased with the service.
Nick is the best. Aikeem is amazing too! We are so thankful for Universal
The guys were awesome!!! Thank you so much in our time of crisis!
Outstanding service. Professional, expedient service. Repaired my plumbing issues ahead of original schedule at a reasonable price. Thanks David!
Professional, quality work, reasonable pricing. Keonte was knowledgeable, customer service oriented and his work was on point! Will definitely recommend to family and friends!
David with Universal Plumbing did a great job! Very friendly and professional and on time. He also gave me a price on some other plumbng repairs i need done in the near future at a reasonable price. I highly recommend Universal Plumbing!! David returned first thing this morning to do the repairs mentioned…
James was prompt for my appointment; he explained everything to me, he gave me choices to fix my problem and he was very nice and informative! I will refer him to all my Friends and Family! Thank you again James!!!
Johnny and his helper did a great job with the work that was needed. After attempting to relocate a tub drain for a new shower installation on my own I decided to call the professionals. Johnny corrected the issue that needed to be solved and also fixed the other bathroom drain that was leaking that was noticed…
Keonte, did a wonderful job installing our faucets & a shower leak in our home. He's professional & well experienced. His promptness is superior. He is definitely a true "asset" to Universal Plumbing. He is Godsend to us. He goes over & beyond in his work, meaning working on his day off. We received a referral from…
New garage sink installed.
Nick did a great job! He was fast and efficient and explained everything so that we knew what needed to be done. I would highly recommend Nick and will use Universal Plumbing for our future plumbing needs!
They were fast polite and efficient at every step they informed me of what they were doing and the cost and gained my permission before hand and they did NOT try to upsell me on something that was not needed. Will definitely be using this service again and I really hope they send Joe he was awesome
He did fine so far No more leaking problems in the upstairs bathroom or at the kitchen sink BUT he left both lights on in the bathroom and in the little hallway that leads to the bathroom and they were on for over 12 hours before I noticed it
Had a shower valve freeze and break during the extreme cold Christmas 2022. They called me back within a couple of hours (when every other plumber I called had a full voicemail box). They were on time to come do a temporary fix, they had to order a part for a permanent fix. When the part came in they came out and…
Excellent customer service, same day repairs. Fixed problems efficiently, explained everything well, very courteous and friendly. Thank you!
Universal has a great team and always gives it to you straight and fair. Byron took care of one of my shower handle stems. He was professional and polite.
Our technician David and his team was very professional and friendly. The problem was detected immediately a game plan was discussed and agreed upon and moved into action. The job was completed in a timely manner, tested, clean up completed. I would highly recommend this company.
Plumbers were very professional and thorough.
These guys always do a great job! Nick is very knowledgeable and professional!
👍 great
I have used universal plumbing and will continue to, lm a satisfied customer
Nick did a great job! Professional. Worked fast. Great service! Yet another reason why Universal Plumbing earns my business.
I received timely and quality services at an affordable price.
Outstanding Customer Service and Professionalism! 5-Stars! Only Plumbing Service I will ever use in the CSRA!
Very professional and precise.
James was really thorough and made sure I had everything I needed and even provided preventative measures. He was very nice and really knew what he was doing unlike the other company that came here previous to him. Thanks James for taking care of me and my family!
He arrived at the appointed time was very professional. Explained what he was doing and his diagnosis of the problem and what he was doing to correct the problem.
Great and reliable service.
Also had questions about switching gas in fireplace over to ventless. I didn’t have the correct parts for that but Mike was very knowledgeable and helpful with that. He shared some great advice.
Keonte from the Universal Plumbing Team is a highly skilled professional. He is very honest and hardworking individual who has an excellent work ethic and great personality. He is very knowledgeable, personable, true professional and a pleasure to work with, no matter what the problem is. Keonte, David, Mike and…
Ben was friendly, on time, professional and efficient. Any questions or concerns that I had, he answered and assured me that he would take care of it. Everyone I spoke with over the phone was professional and friendly. They remained attentive to my needs throughout the entire service. I really appreciate Universal…
Great job!
Contacted Universal due to a leak in my tub/shower. From setting up the appointment with Shalanda to getting the repairs done by James, the service I received was top notch. I especially like that James surveyed the extent of the job to be performed and was able to tell me the price upfront. He was very…
While the technician that came out to check our leak was very professional and helpful, he said it was company policy to only check EXACTLY what was mentioned on the initial phone call. So, when my wife was making the appointment, she only said shower leaking, not “shower faucet” leaking. So, with the $85 service…
James W did a great job. He was able to diagnose the issue and explain the solution to me step by step. I'll request him on my next plumbing "issue".
We had Universal come out twice for the same issue in two bathrooms - showers that leaked water into our kitchen ceiling. The first time they were supposed to come out, they were a no-show because they forgot to actually schedule the appointment for us. My husband missed a day of work waiting for them. We forgave…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |
