How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for toilet repair
Clear ✕All 148 Google reviews tagged “Toilet repair” · showing 20
Tony was such a nice young man. Plumbing jobs are rarely what you expect, but he got everything worked out. Very happy with the work. Will definitely use again.
These guys are awesome! Super friendly! Well definitely use again! John Williams was super friendly and did a great job.
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
Aikeem was very knowledgeable, friendly, professional and he told me the reason I had the problem with my hot water heater. Thanks Aikeem good job.
This is my second time using Universal Plumbing because I was satisfied with them the first time. John was awesome die to the very fact that NOTHING in this old house is easy to replace or depart without taking further action. I did what was asked of him to do and my wife and I are satisfied! Thanks again
Mark, with Universal Plumbing, was excellent. He arrived on time, was professional and knowledgeable.
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
Did a great job, no problems,very knowledgeable Would recommend .
This is the third time we had Keonte of Universal Plumbing. He is the best.
Very nice young man, very knowledgeable and well spoken.
Quick response, courteous and knowledgeable. Love working with this company. Best of the best!! Technician Tony was prompt, courteous, professional. Such a pleasing personality.
The entire team was WONDERFUL! Work was done quickly. Clean up was great. They took the time to explain everything. Fantastic experience.
Akeem was very knowledgeable and friendly. He also answered questions about plumbing that didn't pertain to the task at hand.
Technicians did a great job on our issues, and explained in details, what is needed for future repairs, very friendly, courteous in a professional manner... Mr. Sean Eubanks, Technicians James great guy!
I really appreciated the professionalism, promptness, and patience of the technician, Nick. He identified the problem within minutes and provided a detailed explanation including a video. When problems occur in the future, they will be my first call.
Keonte arrived on time, was very polite, explained everything to me, and was able to repair my toilet for a reasonable price as opposed to the outrageous sum that was quoted to me by the other plumbing company. I will definitely recommend Universal Plumbing to friends and family.
Universal Plumbing was awesome and provided great service! This was not my first time using their services and every time they deliver with stellar service. They are truly an asset and a blessing to the CSRA I highly recommend them to anyone!
Highly recommend Universal. They are always on time, very thorough and explain the job. Tony was our tech, he was very courteous and professional. I truly appreciate that he called when he was on the way and Universal also sent a text.
Great service & communication. We had 4 toilets that needed attention. We were presented with 2 options for the repairs, which is so appreciated! Got the job done quickly as well! Aikeem was a pleasure to work with!
Very pleasant and informative
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |