How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for toilet repair
Clear ✕All 148 Google reviews tagged “Toilet repair” · showing 40
Tony was such a nice young man. Plumbing jobs are rarely what you expect, but he got everything worked out. Very happy with the work. Will definitely use again.
These guys are awesome! Super friendly! Well definitely use again! John Williams was super friendly and did a great job.
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
Aikeem was very knowledgeable, friendly, professional and he told me the reason I had the problem with my hot water heater. Thanks Aikeem good job.
This is my second time using Universal Plumbing because I was satisfied with them the first time. John was awesome die to the very fact that NOTHING in this old house is easy to replace or depart without taking further action. I did what was asked of him to do and my wife and I are satisfied! Thanks again
Mark, with Universal Plumbing, was excellent. He arrived on time, was professional and knowledgeable.
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
Did a great job, no problems,very knowledgeable Would recommend .
This is the third time we had Keonte of Universal Plumbing. He is the best.
Very nice young man, very knowledgeable and well spoken.
Quick response, courteous and knowledgeable. Love working with this company. Best of the best!! Technician Tony was prompt, courteous, professional. Such a pleasing personality.
The entire team was WONDERFUL! Work was done quickly. Clean up was great. They took the time to explain everything. Fantastic experience.
Akeem was very knowledgeable and friendly. He also answered questions about plumbing that didn't pertain to the task at hand.
Technicians did a great job on our issues, and explained in details, what is needed for future repairs, very friendly, courteous in a professional manner... Mr. Sean Eubanks, Technicians James great guy!
I really appreciated the professionalism, promptness, and patience of the technician, Nick. He identified the problem within minutes and provided a detailed explanation including a video. When problems occur in the future, they will be my first call.
Keonte arrived on time, was very polite, explained everything to me, and was able to repair my toilet for a reasonable price as opposed to the outrageous sum that was quoted to me by the other plumbing company. I will definitely recommend Universal Plumbing to friends and family.
Universal Plumbing was awesome and provided great service! This was not my first time using their services and every time they deliver with stellar service. They are truly an asset and a blessing to the CSRA I highly recommend them to anyone!
Highly recommend Universal. They are always on time, very thorough and explain the job. Tony was our tech, he was very courteous and professional. I truly appreciate that he called when he was on the way and Universal also sent a text.
Great service & communication. We had 4 toilets that needed attention. We were presented with 2 options for the repairs, which is so appreciated! Got the job done quickly as well! Aikeem was a pleasure to work with!
Very pleasant and informative
Professional people fixed my smoke shop bathroom in just 10 minutes.
Mr. Byron was great! He fixed the issue which had been along time coming. He even put up with our over achieving dogs!
Nick did a great job! He’s helped us before and is always knowledgeable, professional and friendly.
My technician was very courteous and professional. He completed the job in one visit and gave me good advice on repairing or replacing my unit. Thank you universal and I will definitely recommend to family and friends.
Gene and Tony repaired our leaky toilet quickly and were professional and personable.We highly recommend Universal Plumbing. They first access the issue, give a price for the work before starting, and then do a great job.
We had the valve going from the wall to the toilet and the valve in the toilet that we could not shut off. Called Universal 1st and they said next day (afternoon) easiest service available. Called 3 other plumbing company they pushed us out to Tuesday of next week. Called UP back and asked to be put on their…
Very professional, great response. Aikeem. was very polite and helpful. Did a great job representing Universal Plumbing!!!!
Timely, knowledgeable,professional and friendly.
I called them to help with a leak on my dads toilet and the technician they sent was great. He was pleasant and very professional. He was courteous and respectful to my dad. I will definitely recommend them to anyone who needs plumbing service.
Your staff is always great.
Service was good. He explained everything.
Nick was very professional, and he did his work very professionally and quickly. He allowed me to inspectors work before he left. I would recommend him highly!
Great job completed quickly.
The work was great,and they came right at the time they said they would come,and great manners
Keonte had all the parts that were needed to fix my 40+ year old faucet handles/stem. He was courteous, professional and punctual. He cleaned up after the job. I can only recommend him. Good job. Thanks.
The best SERVICE, PROFESSIONAL STAFF
Universal Plumbing is always professional, consistent, and gets the job done in a timely manner. Nick was great and very knowledgeable.
Nick did a great job! He was polite, informative, competent, and efficient. He advised me of my options, explained exactly what was causing the issue and explained the reasoning behind his recommendations. We have used Universal Plumbing for several years now and found them to be consistently reliable, always on…
Explain to me what the problem was and what it would take to get it fixed and gave me a fair price he didn’t leave a mess
The service cost more than I expected 375 dollars to reset the toilet because they said the flanges needed to be changed ☹️. But, the toilet still shakes a little but better than before. Cam was nice and respectful. Santa Claus was the one that said the flanges needed changing for 375 🙄.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |
