How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for toilet repair
Clear ✕All 148 Google reviews tagged “Toilet repair” · showing 120
Tony was such a nice young man. Plumbing jobs are rarely what you expect, but he got everything worked out. Very happy with the work. Will definitely use again.
These guys are awesome! Super friendly! Well definitely use again! John Williams was super friendly and did a great job.
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
Aikeem was very knowledgeable, friendly, professional and he told me the reason I had the problem with my hot water heater. Thanks Aikeem good job.
This is my second time using Universal Plumbing because I was satisfied with them the first time. John was awesome die to the very fact that NOTHING in this old house is easy to replace or depart without taking further action. I did what was asked of him to do and my wife and I are satisfied! Thanks again
Mark, with Universal Plumbing, was excellent. He arrived on time, was professional and knowledgeable.
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
Did a great job, no problems,very knowledgeable Would recommend .
This is the third time we had Keonte of Universal Plumbing. He is the best.
Very nice young man, very knowledgeable and well spoken.
Quick response, courteous and knowledgeable. Love working with this company. Best of the best!! Technician Tony was prompt, courteous, professional. Such a pleasing personality.
The entire team was WONDERFUL! Work was done quickly. Clean up was great. They took the time to explain everything. Fantastic experience.
Akeem was very knowledgeable and friendly. He also answered questions about plumbing that didn't pertain to the task at hand.
Technicians did a great job on our issues, and explained in details, what is needed for future repairs, very friendly, courteous in a professional manner... Mr. Sean Eubanks, Technicians James great guy!
I really appreciated the professionalism, promptness, and patience of the technician, Nick. He identified the problem within minutes and provided a detailed explanation including a video. When problems occur in the future, they will be my first call.
Keonte arrived on time, was very polite, explained everything to me, and was able to repair my toilet for a reasonable price as opposed to the outrageous sum that was quoted to me by the other plumbing company. I will definitely recommend Universal Plumbing to friends and family.
Universal Plumbing was awesome and provided great service! This was not my first time using their services and every time they deliver with stellar service. They are truly an asset and a blessing to the CSRA I highly recommend them to anyone!
Highly recommend Universal. They are always on time, very thorough and explain the job. Tony was our tech, he was very courteous and professional. I truly appreciate that he called when he was on the way and Universal also sent a text.
Great service & communication. We had 4 toilets that needed attention. We were presented with 2 options for the repairs, which is so appreciated! Got the job done quickly as well! Aikeem was a pleasure to work with!
Very pleasant and informative
Professional people fixed my smoke shop bathroom in just 10 minutes.
Mr. Byron was great! He fixed the issue which had been along time coming. He even put up with our over achieving dogs!
Nick did a great job! He’s helped us before and is always knowledgeable, professional and friendly.
My technician was very courteous and professional. He completed the job in one visit and gave me good advice on repairing or replacing my unit. Thank you universal and I will definitely recommend to family and friends.
Gene and Tony repaired our leaky toilet quickly and were professional and personable.We highly recommend Universal Plumbing. They first access the issue, give a price for the work before starting, and then do a great job.
We had the valve going from the wall to the toilet and the valve in the toilet that we could not shut off. Called Universal 1st and they said next day (afternoon) easiest service available. Called 3 other plumbing company they pushed us out to Tuesday of next week. Called UP back and asked to be put on their…
Very professional, great response. Aikeem. was very polite and helpful. Did a great job representing Universal Plumbing!!!!
Timely, knowledgeable,professional and friendly.
I called them to help with a leak on my dads toilet and the technician they sent was great. He was pleasant and very professional. He was courteous and respectful to my dad. I will definitely recommend them to anyone who needs plumbing service.
Your staff is always great.
Service was good. He explained everything.
Nick was very professional, and he did his work very professionally and quickly. He allowed me to inspectors work before he left. I would recommend him highly!
Great job completed quickly.
The work was great,and they came right at the time they said they would come,and great manners
Keonte had all the parts that were needed to fix my 40+ year old faucet handles/stem. He was courteous, professional and punctual. He cleaned up after the job. I can only recommend him. Good job. Thanks.
The best SERVICE, PROFESSIONAL STAFF
Universal Plumbing is always professional, consistent, and gets the job done in a timely manner. Nick was great and very knowledgeable.
Nick did a great job! He was polite, informative, competent, and efficient. He advised me of my options, explained exactly what was causing the issue and explained the reasoning behind his recommendations. We have used Universal Plumbing for several years now and found them to be consistently reliable, always on…
Explain to me what the problem was and what it would take to get it fixed and gave me a fair price he didn’t leave a mess
The service cost more than I expected 375 dollars to reset the toilet because they said the flanges needed to be changed ☹️. But, the toilet still shakes a little but better than before. Cam was nice and respectful. Santa Claus was the one that said the flanges needed changing for 375 🙄.
Key is the best!!!! He is a very professional youngman.
As always, I love Universal Plumbing!! Byron and his Assistant were helpful, and caring. Thank you Universal!!!💖💖💖💖💖
Keonte was great . . . fast, efficient and courteous . . and I loved the $30 discount . . m
Great service and on time. Professional.
3/23/24 On today, Keonte and another gentleman performed the service. I was exceptionally pleased with the service! A+ Real professional gentlemen! —— James and Zaequan are phenomenal! They were professional, knowledgeable, and addressed the repair requests. In addition, they contacted me to discuss an earlier…
Technician was extremely professional and helpful. I will request him personally on my future needs!!!!
When I called for service I was asked how I heard about Universal. I began to passively mumble the jingle. Universal Plumbing quick response, flat rates. With that, the representative on the phone began to giggle. Her demeanor before the call (which is a different story) and during the call was excellent. That said,…
Very professional! I would recommend and definitely use again.
The customer service is 5⭐️. The technician was 5⭐️. I continue to do business with universal plumbing because they do business the way business should be done.
Great service and on time
Quickly Repaired the toilet. Very satisfied with service.
David with Universal Plumbing did a great job! Very friendly and professional and on time. He also gave me a price on some other plumbng repairs i need done in the near future at a reasonable price. I highly recommend Universal Plumbing!! David returned first thing this morning to do the repairs mentioned…
Highly recommend them . Nick was awesome.
This was the first time ever using a plumbing business I am very pleased. The problem was a busted 45 year old pipe at my mom’s house. Thank goodness outside. Everyone was very polite to my mother who is 91. Thanks James, James and Tony.
On time, friendly, and effective and efficient repair.
Felt confident with the Technician. Easy to communicate with. Very approachable. Explained every detail very well. Demonstrated his ability and was very knowledgeable of what needed to be done and what het was doing. Was very neat with his work and the cleanup. Very pleased with him.
George was great! So was his helper. Got me fixed right up
I've used Universal Plumbing 2 or 3 times before and Aikeem does good work answer all my questions and I am pleased with his all.
David was on time and very professional.
My experience was very good, the technician was very polite and very knowledgeable and helpful.
I bought an old home which has needed plumbing repairs, water heater, etc. my son in law recommended Universal Plumbing. I now recommend them when anyone asks! They’ve responded same day as an emergency, and I’ve scheduled a couple minor, non-emergent repairs. Each time, I get a “written” confirmation via text, and…
Great service. Very professional.
Keonte was very polite and courteous! He was very helpful in identifying the problems and communicated very well with how he was going to do the repairs. I loved the idea that Universal Plumbing texted us a picture of Keonte , introducing him, before he arrived at our home. Excellent customer service! Will definitely recommend Universal Plumbing!
Mike was outstanding and professional. Extremely knowledgeable with quality execution of the job. Will use Universal Plumbing the future. Always dependable and on time.
Great service! Have used Universal Plumbing in the past and will always call them in the future!
Professional and dependable company. We have used Universal Plumbing for years. Highest level of integrity.
Before a technician come out they send a picture of them and a small bio of them . Leo tea was friendly and professional.
David was an excellent technician. The work was done timely and affordable. Very satisfied!
Had a great experience 😃 David was very polite and professional.
Purdie was very very respectful and professional! He came in and assessed the situation and immediately went to work. I have always used Universal and this company and it's staff have exceeded my expectations everytime. Thank you Universal Plumbing! Pamela U. Oliphant
Excellent service from a highly professional team member. Will call again as needed and refer Universal to others as I have done previously.
Nick did a good job.
Nick was great. He communicated with me to inform me that he was on the way. Nick arrived on time and was very professional. He was very informative and the repair was quick.
Keonte and his coworker did a very good with installing and explaining everything!
Very professional, on time and skilled service. There are some issues with the floor and the service technician patiently and thoroughly explained the problem and found a solution and everything worked out great. Thank you Keonte and Universal plumbing.
Service repairman (Keonte) introduced himself and asked me to verify the problem that we were experiencing. He used a tool guage to check our water pressure and said the water pressure was too high. He then informed me that he was going under the house to get to the water pressure valve. He checked the water…
Nick was fantastic… he is very talented resource for your company
They were on time and cleaned up after finishing
Nice and quick
Outstanding service and terrific professional attitude!
Excellent customer service, same day repairs. Fixed problems efficiently, explained everything well, very courteous and friendly. Thank you!
Johnny was very professional and he helped put my mind at ease about the toilet ring stopped up and about our pipes.
Quick repair, very courteous.
Excellent service!
Technican was awesome 👌 will use Universal Plumbing every time 😀
David was awesome! 😊
Very professional, got the job done in less than 10 mins.
James keep up the good work! You are the best. Thanks a million!!
Mike and Mike were outstanding and very knowledgeable of what needed to be done… Great job!!!
These guys always do a great job! Nick is very knowledgeable and professional!
On time and efficient. Very satisfied.
We are still in the process, but everything is looking good and on track for completion.
I received timely and quality services at an affordable price.
Quick response to my emergency call on a Sunday! He had the problem fixed in no time.
Nick, the technician was very friendly and courteous while he performed the repair. He explained the entire process what needed to be done. Moving forward, I will request Nick for my repair technician in the future.
Ben did a Great job, efficient, and professional.
Good quality, arrived before scheduled appointment, and courteous. Good company.
They were very quick to identify the problem and quick to fix it. Very professional. Have always has a good experience with Universal Plumbing.
Very professional and knowledgeable. I was very pleased to receive a text from Universal Plumbing introducing me to the technician. It gave me peace of mind knowing who I would be letting into my home.
Courtesy and professional. Very nowledgeable in his profession.
Quick response. Excellent service.
Nick did an excellent job. Will use this company again if I have any issues.
Efficient fast service. Would certainly use again!
Universal Plumbing was a pleasure to work with. Kept me informed on the serviceman's estimated arrival time. Keonte evaluated the jobs in my presence. Answered all my questions then reviewed the work completed in my presence with everything operating. Very pleasant and professional. Will be using this company in the future for my Plumbing needs.
Have used Universal Plumbing for years and I am always satisfied.
Great service .... Super Rep...Would indeed use them again.
Very positive experience. The initial call for service: Claudia was very polite and friendly and quickly scheduled me. Nick was the technician that arrived and was very friendly and professional. He went to work and completed the job quickly...no fuss no mess. Very pleasant guy.
Nick Jones was awesome! Thank you for all you did today!! Very much appreciated!!! And Stephanie and the home staff made it so easy starting with setting everything up. A++
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |
