How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for water heater installation
Clear ✕All 56 Google reviews tagged “Water heater installation”
Discovered water on my garage floor and panicked. Realized it was coming from the corner with the hit water heater. Made a call to Universal Plumbing and their technician (Tony) was dispatched within the hour. Tony arrived and determined that my 19 year old unit needed to be replaced. He was able to answer all of my…
Everything went well with the technician visit. Thanks Mr Dorsey
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
I want to thank Universal Plumbing for their prompt service with my household plumbing emergency. The technician, Nick was prompt, professional and did great work. I would definitly recommend them for all your plumbing needs.
Pierre made a really tough situation much easier. He walked me through all my options and helped me decide what was best for my house and budget. He had a team of 2 other guys come help, and they were great as well. It was definitely a tough job, but they got it done the same day and left my house clean after. He…
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
The best in work ethic, quality, and efficiency. My go to for plumbing etc. Did away with home warranty antics….they are useless and would not send the same workmanship and efficiency to my home.
Have used same company/technician to install 2 water heaters under house in crawlspace. Technician was very thorough, knowledgeable, prompt and polite. Company was very responsive for scheduling and prompt and kept me informed for appointment times.
Universal Plumbing was awesome and provided great service! This was not my first time using their services and every time they deliver with stellar service. They are truly an asset and a blessing to the CSRA I highly recommend them to anyone!
They both did a excellent job
He did a excellent job
Professional
David and his team did the job showing care and knowledge. They got me taken care of in no time.
We had the valve going from the wall to the toilet and the valve in the toilet that we could not shut off. Called Universal 1st and they said next day (afternoon) easiest service available. Called 3 other plumbing company they pushed us out to Tuesday of next week. Called UP back and asked to be put on their…
The company removed my old hot water tank and replaced with tankless system. All workers were very friendly and professional. Most of all they had someone answer the phone and schedule my appointment. I will definitely use them again.
excellent work
We were "worked" in when I called with an emergency & arrived earlier than expected. Thank you Stephanie for working with us & thank you Jam for such a great job done, great communication & an AWESOME experience!!!!
Cam was prompt and quickly determined the issue with my water heater. I'd definitely recommend to anyone who needs his service!
Very prompt with great suggestions! Thank you and you will be my plumbing company to go for. Thanks and God bless!!!
Aikeem did a very good job he explained everything before and after my hot water heater installlation he clean up behind himself after job was done .Would definitely use this company again
Technician was very friendly, helpful and explained what was going on. Also knowledgeable and quick.
Byron is very professional and a pleasure to deal with, as are the other technicians who come with him. Universal Plumbing.......a great business!
David is very professional, patient and kind.
David's work was exceptional. He did great on the initial survey, explained thoroughly for so many things. I have the water heater placed on the second floor and I knew he installed carefully to make sure everything setup properly to reduce the risk of any leaks. Hopefully this will last as long as my previous 20yrs…
Great Technician. Well diverse and knowledgeable. Willing to answer all my questions with a smile.
He was perfect and we appreciate his work and professionalism!!!!!!!
Nick did a great job. A 5 out of 5 job, and a very nice kind person too.
Great work. Excellent communication and customer service. Consistently great work from this business.
Mike was awesome
They were able to come out the next day and they were super prompt. One of my hoses came loose which resulted in a flood in my utility room. They came right back out, cleaned up the flood, and tightened the hose so there were no more issues. They were super professional and I will continue to use them for my plumbing needs.
Our service technician Nick and his colleague did an awesome job with installing a tankless water heater at my residence. They were very respectful, enjoyable to be around and did an overall fantastic job with their work quality. These guys even offered to assist me with removing my existing TracPipe line from the…
Fantastic and professional service. Keonte was so nice, and was efficient and tidy. Would highly recommend!
Johnny and Gary make a great team. They're both very approachable, professional and knowledgeable. I've asked Universal to help with multiple installations and repairs and they've shown they're an amazing company every time.
We were on vacation when our friend, who was house and pet sitting, noticed there was no hot water and a leak in the tank. We asked her to call UP because we trust them. Claudia, Glen, and Byron all acted quickly and responsibly. They kept in constant communication with us and worked with my friend to rectify the…
My technician Johnny was very thorough, and he answered all the questions I had! He explained in terms that I could understand! If and when I have other work, I request him and his assistant!
Mr. Johnny and his team did a fantastic job. Highly recommend!
Universal performed my hot water heater installation. Their service and rates were great and they were able to complete the installation the same day of the assessment of the old water heater. James was our technician and was great to work with. I would highly recommend this company to others in the Augusta area.
Nick was the technician that helped me and was extremely professional. I was even able to leave them at my home to finish the installation while I left for a work meeting.
Installed new pressure relief valve
I am a repeat customer because I trust them to do a great job. They are always professional and do the job right the first time.
The employee was very knowledgeable and professional at all times.
David and Ronny were top notch!! They were very polite and knowledgeable. They changed out my water heater, which was unusually high on a platform and they took care not to damage anything and ensured that they kept the area clean during and before they left. Great job!
excellent work, very professional
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |
