How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for water heater repair
Clear ✕All 82 Google reviews tagged “Water heater repair” · showing 80
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
Aikeem was very knowledgeable, friendly, professional and he told me the reason I had the problem with my hot water heater. Thanks Aikeem good job.
Pierre made a really tough situation much easier. He walked me through all my options and helped me decide what was best for my house and budget. He had a team of 2 other guys come help, and they were great as well. It was definitely a tough job, but they got it done the same day and left my house clean after. He…
Both technicians were very professional and easy to talk to. They communicated what they were doing up front and made us feel at ease with the work that was being done.
The guys were very knowledgeable about the work. I called the night before and they showed up bright and early to install new water heater.
Keonte did an amazing job on our hot water heater. He explained the issue with clarity and answered every question that we had. Thank you for your professionalism and dedication to being a master of your craft. Universal Plumbing has gained a new customer.
Really nice and polite answered all my questions I would have him back to do my plumbing thanks again!
Byron arrived on time and fixed my water heater in a quick manner. He was courteous and professional. I am very satisfied with the service I received from Universal Plumbing and would use them again.
Universal always gives good service
Pierre and his assistant were very professional and showed a genuine concern for my repair issue. They explained what was required to repair the problem and finished it in a timely manner along with cleaning up after they were done. Great team.
Byron does great work every time, happy to use Universal Plumbing anytime.
Our Navien tankless water heater stopped working, and we called for service. The technician initially attempted to troubleshoot and consulted with Navien, but ultimately stated a part needed to be ordered. After waiting three days for the part and having it installed, the unit still did not work. The technician…
Poor experience all around the dispatcher and technician were not polite.
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
Our service technician was polite professional and fixed our issue. This is our go to from now on!
Universal Plumbing is a breath of fresh air! From the moment we called and the super nice and helpful assistance Stephanie answered to the techs that came to service our water heater, the whole experience was awesome! They were all polite, professional, knowledgeable and did a great job of explaining everything.…
He did excellent job
David was great! Fixed several issues.
Great service and maintenance information.
Great service
Arrived an hour ahead of time and did a great and quick job.
Tony accessed my concern then explained his findings, repair options and cost. He was professional and resourceful.
I appreciate Mike to the fullest! From Day 1, he was professional, dependable, thorough, detailed, prompt, and friendly!! Also, easy on the eyes 😊 If I had the power to give him a raise, I WOULD! Blessings and CUDOS to Universal Plumbing… Quick response… Flat rate!!
I can only share my experience from my experience getting an estimate that was performed. Replacing a water heater has been my biggest fear for homeownership. But after enough research I felt educated enough to have a decent conversation about what to expect, etc. After a late night emergency call (The manager…
The tech was very nice, has been at my home before. We had always used Universal Plumbing. They do great as t work and very precessional.
As usual, they are excellent. Worry free service thru multiple years.
Pierre was a great technician who arrived on time, was friendly & energetic. Poor guy dealing with my tiny crawl spaces… quote that was far lower than other local companies, happy to have Universal come to my rescue! New water line, removing galvanized pipe, flushing water heater & new rod …
The best in work ethic, quality, and efficiency. My go to for plumbing etc. Did away with home warranty antics….they are useless and would not send the same workmanship and efficiency to my home.
David was very professional and had excellent manners.
Very professional and polite. Had a good solution for my problem and very helpful and answering questions. We Recommend this company.
Very happy with the work. Mike and his team took the time to patiently explain the whole process to me. I highly recommend UNIVERSAL Plumbing and I would definitely use them again.
Service was good. He explained everything.
Have used Universal Plumbing numerous times and I have never been disappointed with their work.
Great service. Very respectful and explained all my repair options.
Nick is First Class! He’s honest and cares about his customers. My wife wanted to adopt him. We need a world full of people like Nick.
When you want dependable, quality service- Universal is the one to call! With all of the damage, I am so appreciative of how quickly UP could get to me. Thanks Nick for taking such great care of us.
We were "worked" in when I called with an emergency & arrived earlier than expected. Thank you Stephanie for working with us & thank you Jam for such a great job done, great communication & an AWESOME experience!!!!
James was very professional!!!!! He knows what he is doing and does it very well!!!! YALL need to hold on to him!!!! Thank you for every thing!!!!!
Universal Plumbing Customer Service was exceptional and kept me well-informed of the items needing to be repaired. Updates were sent automatically regarding the status of the Technician who was on his way. From beginning to end, the work was professional, correctly installed, and affordable. The Technician, Ben…
Great customer service, and I appreciate the early work hours.
Johnny explained what his repair entailed. Johnny made the repair. His repair seems to have remedied the issue. He was polite & professional!
Aikeem was great and did an excellent job! He is very friendly and represents U.P. With the highest respect.
Nick and Ronny did an outstanding job replacing 3 bathroom faucets and 1 tub/shower faucet to include installing a maintenance access door for the new Delta tub/shower faucet. Nick also looked at my hot water heater exhaust duct (PVC) which had melted at the elbows allowing exhaust fumes into the laundry room area.…
Nick was very professional and never stopped working and does good work.Pricing is good also.Unverisal Plumbing will be my plumbing company.
Purdie was very very respectful and professional! He came in and assessed the situation and immediately went to work. I have always used Universal and this company and it's staff have exceeded my expectations everytime. Thank you Universal Plumbing! Pamela U. Oliphant
Keonte was very professional, he helped me understand what was needed and why. And then he came back out for the second appointment to fix the problem and did a really great job. He made sure I understood what he was doing, completed the job properly and made sure everything was working correctly before leaving.…
Probably vented water heater, located and repaired low pressure problem, answered all of our questions regarding our tubs and showers. Very professional young man Nick has a great future ahead of him. We will call universal plumbing every time we need a plumber. Great job! Thank you
Will be coming back to fix the issues I have, but shown great professionalism and was very honest about the issues that was happening. Can’t wait to see the final results. 3 stars for now but I’m sure it will be 5 stars
Nick did a great job. A 5 out of 5 job, and a very nice kind person too.
Prompt professional service!
I have used universal plumbing and will continue to, lm a satisfied customer
Nick was my technician and he is extremely knowledgeable in this field. My appointment was booked on a Thursday and they were out and completed the work on Monday (today). Fast and efficient and affordable. Highly recommend
We used Universal Plumbing to install a flue collar at our water heater and Nick got the job done in no time. Called them at 2 and they had the job done by 3:30. Amazing company!!!
Great job
James was great and came a day early so I didn’t have to spend another day with cold water. He was very pleasant and kind as well as informative.
Keonte was very professional....he went straight to the problem and explained the problem to me.... Unfortunately I have to get a new water heater....he did explain that they can install it when I get a new water heater..
Great service
Very professional and knowledgeable. I was very pleased to receive a text from Universal Plumbing introducing me to the technician. It gave me peace of mind knowing who I would be letting into my home.
We were on vacation when our friend, who was house and pet sitting, noticed there was no hot water and a leak in the tank. We asked her to call UP because we trust them. Claudia, Glen, and Byron all acted quickly and responsibly. They kept in constant communication with us and worked with my friend to rectify the…
Great customer service, called at 12:00 and they came out at 2:00. Nick was very knowledgeable and diagnosed the problem quickly. Thank you
The technician was polite and knowledgeable. The work was top notch and the price was surprisingly affordable. They were timely and professional. Byron went above and beyond. He answered all my questions and ensured that I was informed at each point of the install. He has eagle eye when it comes to details and…
My water heater was leaking from the pressure relief valve. It was repaired. Nick was the technician, and he explained the problem and did the repairs. The service was great.
I was given an estimate. Need to work on my finances before committing to have work completed. Absolutely nothing to do with the technician. James W. Is a great representative of what I think on Universal Plumbing.
I couldn't be more pleased with the service and professionalism displayed by all the Universal employees from first phone call to assessment to service! I originally called mid-morning about getting a hot water heater pilot light lit on a newly installed hot water heater. Turns out it was not up to Georgia code as…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |
