How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for water tank installation
Clear ✕All 59 Google reviews tagged “Water tank installation” · showing 20
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
Five star experience with Nic and the staff at Universal plumbing. Quick to offer an estimate and prices very competitive. Not an easy job completed but great people skills made it painless. Recommend and will use again!
Aikeem was very professional and explained in detail what was wrong with my toilet and how he was going to replace everything and why.
John from universal plumbing replaced a toilet in my home. He was friendly, knowledgeable and quick to handle the job. I have used universal plumbing in the past and will call on them when needed again.
Our technician was David on 06/05/26. We had a schedule 2-5 appointment, for our gas water heater. David introduced himself as our technician for the day. First impression he was very polite. David listen to our problem and showed us empathy for our inconvenience. David confirmed we needed a whole new gas water…
Pierre was very thorough and very professional with his work! 5/5 for sure!
John did an outstanding job replacing our hot water heater and in record time
John was great !
I needed to have my water heater replaced due to corrosion. I was able to make a same day appointment for an inspection. UP sent Seycan out to conduct the inspection and provide recommendations. He was very efficient and professional during his inspection. Based off his recommendation I had to get a new heater…
Mike and Joe were amazing! They helped me out so much getting a new water heater and looking at my sump pump and replacing a lot of old pipe! Super friendly and professional!
I continue to receive great service from this company. I recommend their services.
Left me with water in light fixture in floor below Broke light fixture
Prompt and professional service
On 4/6/26 - Technician, Pierre, visited our home to assess our table top hot water heater, which was making a hissing sound. He determined that it was leaking, and that it , also, needed to be replaced. He did a thorough exam, and took pictures. He stated that he would take the information back to the company so…
Excellent and professional
Always reliable prompt service that is reasonably priced. Professional and courteous. Highly recommend.
Pierre and Gary with Universal Plumbing did an excellent job resolving the leak issue i was having. My hot water heater pipe burst causing a flood in my bedroom. Pierre came, inspected the problem, and provided a detailed explanation of the problem and what was needed to solve it. I joked with him about being a…
We used Universal Plumbing for 3 jobs - replace a water heater, garbage disposal and toilet. Keonte did the work and was excellent. He was punctual, a good communicator and very effective at the jobs. We will absolutely use them again. Scheduling was easy and follow up was good also. I felt they cared about our satisfaction.
Very professional and did a great job!
Friendly and professional service.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |
