How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for water tank installation
Clear ✕All 59 Google reviews tagged “Water tank installation”
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
Five star experience with Nic and the staff at Universal plumbing. Quick to offer an estimate and prices very competitive. Not an easy job completed but great people skills made it painless. Recommend and will use again!
Aikeem was very professional and explained in detail what was wrong with my toilet and how he was going to replace everything and why.
John from universal plumbing replaced a toilet in my home. He was friendly, knowledgeable and quick to handle the job. I have used universal plumbing in the past and will call on them when needed again.
Our technician was David on 06/05/26. We had a schedule 2-5 appointment, for our gas water heater. David introduced himself as our technician for the day. First impression he was very polite. David listen to our problem and showed us empathy for our inconvenience. David confirmed we needed a whole new gas water…
Pierre was very thorough and very professional with his work! 5/5 for sure!
John did an outstanding job replacing our hot water heater and in record time
John was great !
I needed to have my water heater replaced due to corrosion. I was able to make a same day appointment for an inspection. UP sent Seycan out to conduct the inspection and provide recommendations. He was very efficient and professional during his inspection. Based off his recommendation I had to get a new heater…
Mike and Joe were amazing! They helped me out so much getting a new water heater and looking at my sump pump and replacing a lot of old pipe! Super friendly and professional!
I continue to receive great service from this company. I recommend their services.
Left me with water in light fixture in floor below Broke light fixture
Prompt and professional service
On 4/6/26 - Technician, Pierre, visited our home to assess our table top hot water heater, which was making a hissing sound. He determined that it was leaking, and that it , also, needed to be replaced. He did a thorough exam, and took pictures. He stated that he would take the information back to the company so…
Excellent and professional
Always reliable prompt service that is reasonably priced. Professional and courteous. Highly recommend.
Pierre and Gary with Universal Plumbing did an excellent job resolving the leak issue i was having. My hot water heater pipe burst causing a flood in my bedroom. Pierre came, inspected the problem, and provided a detailed explanation of the problem and what was needed to solve it. I joked with him about being a…
We used Universal Plumbing for 3 jobs - replace a water heater, garbage disposal and toilet. Keonte did the work and was excellent. He was punctual, a good communicator and very effective at the jobs. We will absolutely use them again. Scheduling was easy and follow up was good also. I felt they cared about our satisfaction.
Very professional and did a great job!
Friendly and professional service.
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
John showed up on time for appointment. He inspected my hot water heater, was thorough and truthful on his findings. My wife and I decided to replace the unit, we scheduled an appointment. John arrived on time! He installed the new tank, checked to ensure everything was in working order. I've seen the commercials…
John was very nice and did a great job! Very professional and knowledgeable!
Nick and his team came in and performed excellent service for our water heater replacement. Many thanks and will consider again for future needs.
John is definitely a professional plumber. He replaced my water heater in less than three hours. He is a positive credit to your company.
Aikeem was phenomenal. Great customer service and was honest about what needed to be done. I highly recommend Aikeem
Universal Plumbing has previously replaced a garbage disposal, and pressure reducing valve. Today they provided a new hot water heater and installed it. David did a great job and was very pleasant.
The technician Mike was upfront about issues and costs for replacing a leaking water heater. They had to bring in additional help for moving the system because it is in the attic, and there was an additional cost. They confirmed that a new system was available and got it done the same day. The installation looks clean with no issues.
I can only share my experience from my experience getting an estimate that was performed. Replacing a water heater has been my biggest fear for homeownership. But after enough research I felt educated enough to have a decent conversation about what to expect, etc. After a late night emergency call (The manager…
Seycan was prompt, polite, knowledgeable, and thorough! I would highly recommend him and Universal Plumbing.
Great job and very customer service oriented. A job well done. Please only send him back to my home
Universal Plumbing is an outstanding organization to do business with. Courteous, knowledgeable, responsive- Nick installed a new gas hot water heater for us. There was a manufacturer’s defect in the heater and Nick identified it and took us through the process of remedying the situation with Rheem. Nick is outstanding!
They did an outstanding job! Kenny came in, accessed the problem and fixed it quickly! All of my plumbing needs will be with them from now on! Promote Keonte Now!! Super knowledgeable and a true professional!
Pierre was efficient, professional and friendly. Recommend highly
David was a great technician! I’ve used this company for different plumbing needs and they never disappoint! Very fair in prices and labor, and customer service is amazing! 10/10 would recommend this company for all your plumbing needs!
Polite, efficient did an excellent job!
They are timely and very professional.
Very focused and completed jobs in reasonable amount of time. I would definitely use them again!
Guys worked hard and got the job done, finished and cleaned up all very quick and professional.
David is great. He has done work for us in the past. We always call Universal Plumbing. Keonte was our repairman this time. He really knows the plumbing business. He took care of several repairs in record time & everything worked perfectly when he was finished.
Excellent job. Johnny and his assistant arrived, measured, gave me an estimate and commenced working. Once again, U. P. has come through for me. Thank you
Johnny with Universal Plumbing did a great job replacing the electric hot water heater in our rental unit. We appreciate the quality work being done quickly.
Work was scheduled and performed within a frw hours of our call to Universal. Work was done performed professionally and the workers where quick, friendly, courteous, and respectful of ou property.
Your technician James did a wonderful job putting both my sink faucets in and cleaning up after himself. Thank you for a wonderful experience and thank James for being so professional and kind.
Nick did a great job. A 5 out of 5 job, and a very nice kind person too.
Excellent service!
Very responsive services they came within the hour after my initial call. My hot water heater was leaking and I needed a new one and they replaced it in about 2 hours. Satisfied with the service. James was great!
Honesty and professionalism
Ben did a fine job with removing and installing
Great job
I had some concerns about the pricing of the water heater. I was quoted a price for a 50 gallon water heater by Jasmine the night before. James the plumber came out the next day and found that my water heater was smaller at 40 gallons. So I asked what was the adjusted price I expected it to be cheaper? James said…
Very professional and good worker
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |
