Analyzing 8,148,9728.1M ReviewsFor 23,04523K Experts

Experts Reviews · Company report
Universal Power And Electric, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Universal Power And Electric, Inc.

Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #82Position by Experts Score among all companies we track in this category. of 125 electricians · 4.9★ from 318 Google reviews

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Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Power And Electric, Inc. is better than 90% of electricians.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Power And Electric, Inc. is better than 88% of electricians.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Power And Electric, Inc. is better than 94% of electricians.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Power And Electric, Inc. is better than 96% of electricians.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Power And Electric, Inc. is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Power And Electric, Inc. is better than 100% of electricians.A
100

Reviews for your job

Customers hired Universal Power And Electric, Inc. for 8 kinds of job.

Universal Power And Electric, Inc. for electrical inspections

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$1–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$351
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical inspections”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#65 / 78
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 16 Google reviews tagged “Electrical inspections”

Ralph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Did a great job

Paid $1,000–1,500Reasonable priceElectrical inspectionsElectrical fixture installationElectrical power restoration
Natalie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

On time! Loved the text with the introduction to whom would be arriving to our home. Very knowledgeable, along with our immediate need of our 220 plug to our stove that melted the cord they addressed this and a few safety issues. Stove came today and perfect! You guys had everything we needed. Very professional and…

Paid $1–500Reasonable priceGround wire installationElectrical inspectionsElectrical panel repair
stephen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Prompt professional service and solved the problem.

Paid $1–500Reasonable priceElectrical inspectionsLight fixture installation
ChuckLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Austin did a great job explaining everything and took his time came out after hours, and explained other power saving options.

Paid $1–500Reasonable priceElectrical inspectionsService not listed
Leslie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very professional, explained work clearly, did a thorough job and left my home very clean. I added an additional inspection too! Happy to have found electricians I can trust to do a good job. Always reliable!

Paid $200–400Reasonable priceElectrical inspectionsElectrical fixture installation
AndrewLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had a fantastic experience with these guys twice now. My house needed a full service and 3 guys came out and went through the job like it was no big deal. Steven, Caleb, and Thomas were the guys who came out today and all of them were great especially with my dogs who kept wanting to be a part of the project. Highly recommend

Paid $2,000+Reasonable priceGround wire installationElectrical inspectionsElectrical wiring installation
BillLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Quick response and diagnosis, very fair pricing.

Paid $1–200Reasonable priceElectrical inspectionsElectrical fuse changingElectrical outlet & switch repair
pterneasLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Called them out for a safety inspection on an outdoor light & sensor that we thought was out of whack running all night; plus it looked like it was burning the siding. The burn mark was just rust (whew) and the sensor was reassembled and reattached. Great friendly reasonably priced peace of mind from Austin and James.

Paid $1–200Great priceElectrical inspections
DarlaLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Extremely professional, friendly and thorough.

Not sureElectrical inspectionsElectrical wiring installationElectrical outlet & switch repair
Rob12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The gentlemen that arrived were prompt, friendly, knowledgeable and professional. They investigated my issue and proposed solutions. The work was done quickly. They also answered questions on other work that I would like down down the road. Would highly recommend.

Reasonable priceElectrical inspectionsElectrical outlet & switch repair
Monica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Universal came out within a few hours of my call. James S. explained all costs up front. He was very respectful and clear. He worked very efficiently while explaining the work to me. He left my house neat and clean. I am more than happy and will reach out to Universal again without hesitation. Thank you, James! Monica F. Waterford, MI

Paid $400–600Reasonable priceElectrical inspectionsElectrical fuse changingElectrical panel replacement or upgrading
MichaelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Universal Power and Electric has done several jobs for me- - all on time with excellent results. I won’t consider any other company when electrical problems arise.

Paid $200–400Great priceElectrical inspectionsElectrical panel repairElectrical outlet & switch repair
ConLocal Guide · 114 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

James and Thomas are awesome. Very professional and listens to all our concerns. There work is triple checked by them and explains everything once finished.

Paid $1,600–1,800Great priceGround wire installationElectrical inspectionsElectrical fuse changing
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jon H was prompt knowledgeable and did a fantastic job. Would recommend, would call again.

General alarm installationElectrical wiring installationElectrical inspections+ Responsiveness+ Punctuality+ Quality
Julie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

Rating only, no written review.

Paid $1–500OverpricedElectrical inspectionsElectrical fuse changing
AliceLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Electrical inspections

Price

$512+7% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 63%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Electrical wiring installation26$410–$1.7k
Electrical outlet & switch repair26$114–$415
Electrical inspections16$54–$351
Electrical outlet & switch installation16$248–$958
Electrical panel replacement or upgrading13$1.9k–$4.3k
Light fixture installation10$196–$811
Electrical wiring repair10$166–$591
Electrical panel repair9$209–$888

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