Experts Reviews · Company report
Universal Power And Electric, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Universal Power And Electric, Inc.

Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #82Position by Experts Score among all companies we track in this category. of 125 electricians · 4.9★ from 318 Google reviews

Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Power And Electric, Inc. is better than 90% of electricians.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Power And Electric, Inc. is better than 88% of electricians.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Power And Electric, Inc. is better than 94% of electricians.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Power And Electric, Inc. is better than 96% of electricians.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Power And Electric, Inc. is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Power And Electric, Inc. is better than 100% of electricians.A
100

Reviews for your job

Customers hired Universal Power And Electric, Inc. for 8 kinds of job.

Universal Power And Electric, Inc. for electrical outlet & switch installation

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Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$958
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical outlet & switch installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#104 / 110
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 16 Google reviews tagged “Electrical outlet & switch installation”

Ian14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Universal provided outstanding customer service and workmanship, particularly Steve and Tom. They were prompt, friendly, knowledgeable and went above and beyond answering all our questions and completing our hot tub install. I highly recommend Universal for any electrical project.

Paid $1,500–2,000Great priceElectrical outlet & switch installation
RobertLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They installed the plug and circuit breaker for the range quickly.

Paid $1–500Reasonable priceElectrical wiring installationElectrical outlet & switch installation
DeniseLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Everything was streamlined and done well. I trust your company

Paid $500–1,000Reasonable priceFan installationElectrical wiring installationLight fixture installation
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great people, professional work, punctually on time with courtesy calls, and reasonably priced. I am a happy and highly satisfied repeat customer. The employees are highly professional, knowledgeable, skilled, and courteous.

Paid $600–800Great priceElectrical wiring installationElectrical outlet & switch repairElectrical outlet & switch installation
Larry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Efficient, neat, knowledgeable friendly, thorough, and reasonable.

Paid $1,000–1,200Reasonable priceFan installationElectrical wiring installationLight fixture installation
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Andrew and Joe were fantastic and even helped me to setup an estimate for other electrical jobs I need done. Friendly, knowledgeable, and professional!

Reasonable priceElectrical outlet & switch installation
DarlaLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Extremely professional, friendly and thorough.

Not sureElectrical inspectionsElectrical wiring installationElectrical outlet & switch repair
Austen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Andrew was fantastic!

Not sureElectrical outlet & switch installation
Nicholas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a good experience with this company. The electricians James and Tommy updated our laundry room lights from pull switches to an on and off switch. Also updated stove connection from 3 to 4 prong. Rewired microwave and dishwasher to dedicated lines for each, with new gfci outlet for dishwasher. Gfci in fuse box…

Paid $1,600–1,800Reasonable priceRemodelingElectrical fuse changingElectrical wiring installation
Gary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

Really nice guys, awful pricing. Basically charged me $250 to replace two outlets; I get that you need to make money but charging $100+ an hour for labor when you’re replacing two outlets is just straight up price gouging.

Paid $200–400OverpricedElectrical outlet & switch installation
ErickaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is my first experience with this company and it won't be the last! Jon was so nice, respectful and helpful. He gave me info I needed and some I didn't know I needed. Would definitely recommend

Electrical outlet & switch installation+ Responsiveness+ Punctuality+ Quality
Keith11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Universal Power and Electric did an awesome job for me today. Because of the ever growing number of power outages, I purchased a large portable generator and wanted to hook it up to the house during those outages. Universal came out and walked through everything they would do, from installing the 50 amp inlet box…

Electrical outlet & switch installationInstallationElectrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
Andrea7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My experience was great - Jon explained everything they were going to do and how much it would cost. Jon and Jason were respectful and got the job done quickly and to my satisfaction. I will definitely call again if/when I need work or repairs done.

Light fixture installationElectrical outlet & switch installationElectrical power restoration+ Responsiveness+ Punctuality+ Quality
BethLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

John did an amazing job. I needed a new outlet and electrical line. He took the time to explain what he was going to do and what I would needed done. John also pointed out an unseen hot wire. He explained what it ment and took care of it. Potentially saving my home from a fire. I would highly recommend universal…

Electrical wiring installationElectrical outlet & switch installation+ Responsiveness+ Punctuality+ Quality
vincent3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

What a great crew and what great service they provide. They rewired the entire shop, installed an upgraded panel, and added high efficiency LED lighting as seen in the photo. I also use them for my residential needs and trust them completely. I highly recommend this company for all your electrical needs.

Customer photo from vincent's review
Light fixture installationElectrical outlet & switch installationElectrical panel replacement or upgrading+ Quality+ Professionalism+ Value
Sepi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable priceElectrical outlet & switch installation

Price

$512+7% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 63%Overpriced 3%Not sure 6%

Jobs customers hired them for

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