Experts Reviews · Company report
Universal Power And Electric, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Universal Power And Electric, Inc.

Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #82Position by Experts Score among all companies we track in this category. of 125 electricians · 4.9★ from 318 Google reviews

Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Power And Electric, Inc. is better than 90% of electricians.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Power And Electric, Inc. is better than 88% of electricians.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Power And Electric, Inc. is better than 94% of electricians.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Power And Electric, Inc. is better than 96% of electricians.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Power And Electric, Inc. is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Power And Electric, Inc. is better than 100% of electricians.A
100

Reviews for your job

Customers hired Universal Power And Electric, Inc. for 8 kinds of job.

Universal Power And Electric, Inc. for electrical panel replacement or upgrading

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Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.9k–$4.3k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical panel replacement or upgrading”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#57 / 104
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Electrical panel replacement or upgrading”

Sean2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

First off, I never do reviews. But these guys are absolutely professional and great to do business with. I called them for a quote, got scheduled the next day, Sam and I agreed to do business together, then scheduled the install for the following day. Even the inspector came out after they finished (this happens…

Great priceElectrical wiring installationElectrical panel replacement or upgrading
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I can’t say enough good things about Universal Power and Electric! We were having issues with our dryer outlet last week and reached out to Sam, the owner. He was incredibly responsive — he had his team, Austin and James, at our house that same afternoon to diagnose the problem, and they were back the very next day…

Ground wire installationElectrical wiring installationElectrical panel replacement or upgrading
Stephen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We contracted Universal to complete a service upgrade with generator interface and relocation of service panel in our home. We are very happy with the customer service, quality of work, and professionalism of Andrew, Thomas, Joe and the staff at Universal. They worked well as a team and were a pleasure to have at…

Customer photo from Stephen's reviewCustomer photo from Stephen's review
Electrical wiring installationElectrical panel replacement or upgrading
AndrewLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had a fantastic experience with these guys twice now. My house needed a full service and 3 guys came out and went through the job like it was no big deal. Steven, Caleb, and Thomas were the guys who came out today and all of them were great especially with my dogs who kept wanting to be a part of the project. Highly recommend

Paid $2,000+Reasonable priceGround wire installationElectrical inspectionsElectrical wiring installation
David12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very professional. Put drop cloth on the floor to protect it.Did the wiring very neat located the new breaker panel to a new location without damaging the wall. Cleaned up afterwards. Would definitely recommend.

Paid $2,000+Reasonable priceElectrical panel replacement or upgrading
Monica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Universal came out within a few hours of my call. James S. explained all costs up front. He was very respectful and clear. He worked very efficiently while explaining the work to me. He left my house neat and clean. I am more than happy and will reach out to Universal again without hesitation. Thank you, James! Monica F. Waterford, MI

Paid $400–600Reasonable priceElectrical inspectionsElectrical fuse changingElectrical panel replacement or upgrading
Kristin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Andrew and his team were great! Very knowledgeable and friendly!

Great priceElectrical wiring installationElectrical outlet & switch relocationElectrical panel replacement or upgrading
ConLocal Guide · 114 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

James and Thomas are awesome. Very professional and listens to all our concerns. There work is triple checked by them and explains everything once finished.

Paid $1,600–1,800Great priceGround wire installationElectrical inspectionsElectrical fuse changing
Justin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had Jon H. And team install a generator hook up to my home. From the initial visit, Jon was friend, knowledgeable and make sure I was educated on all aspects of the process. On the day of install, it was the same. He walked me through the process in getting my electrical panel ready and answered my questions.

InstallationElectrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
Marc4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Austin and Ciro were extremely helpful and knowledgeable!! Very professional!! I would recommend them and this company to anyone.

Electrical panel replacement or upgrading+ Punctuality+ Professionalism
Keith11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Universal Power and Electric did an awesome job for me today. Because of the ever growing number of power outages, I purchased a large portable generator and wanted to hook it up to the house during those outages. Universal came out and walked through everything they would do, from installing the 50 amp inlet box…

Electrical outlet & switch installationInstallationElectrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
RyanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Really knowledgeable and quick to do EV charger install. I’m very happy with the service/results.

Electric car charger installationElectrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
vincent3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

What a great crew and what great service they provide. They rewired the entire shop, installed an upgraded panel, and added high efficiency LED lighting as seen in the photo. I also use them for my residential needs and trust them completely. I highly recommend this company for all your electrical needs.

Customer photo from vincent's review
Light fixture installationElectrical outlet & switch installationElectrical panel replacement or upgrading+ Quality+ Professionalism+ Value

Price

$512+7% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 63%Overpriced 3%Not sure 6%

Jobs customers hired them for

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