Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREUniversal Power And Electric, Inc.
Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #82Position by Experts Score among all companies we track in this category. of 125 electricians · 4.9★ from 318 Google reviews
Report card
Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Power And Electric, Inc. is better than 90% of electricians.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Power And Electric, Inc. is better than 88% of electricians.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Power And Electric, Inc. is better than 94% of electricians.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Power And Electric, Inc. is better than 96% of electricians.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Power And Electric, Inc. is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Power And Electric, Inc. is better than 100% of electricians.A
100
Reviews for your job
Customers hired Universal Power And Electric, Inc. for 8 kinds of job.
Universal Power And Electric, Inc. for electrical power restoration
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$109–$529
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical power restoration”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#42 / 80
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 8 Google reviews tagged “Electrical power restoration”
Ralph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Did a great job
Paid $1,000–1,500Reasonable priceElectrical inspectionsElectrical fixture installationElectrical power restoration
BillLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Quick response and diagnosis, very fair pricing.
Paid $1–200Reasonable priceElectrical inspectionsElectrical fuse changingElectrical outlet & switch repair
MichaelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
Universal Power and Electric has done several jobs for me- - all on time with excellent results. I won’t consider any other company when electrical problems arise.
Paid $200–400Great priceElectrical inspectionsElectrical panel repairElectrical outlet & switch repair
Doug7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Nice job by the technicians. Check the outlets and made sure the wiring was correct and required any that were not. Made sure the panel was in good shape. Replaced an outside outlet and added a protective cover.
Paid $400–600Reasonable priceElectrical outlet & switch repairElectrical power restoration
Andrea7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
My experience was great - Jon explained everything they were going to do and how much it would cost. Jon and Jason were respectful and got the job done quickly and to my satisfaction. I will definitely call again if/when I need work or repairs done.
Light fixture installationElectrical outlet & switch installationElectrical power restoration+ Responsiveness+ Punctuality+ Quality
Greg4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Reliable and reputable company
Electrical power restoration+ Responsiveness+ Punctuality+ Quality
Jason7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Rating only, no written review.
Paid $200–400Reasonable priceElectrical power restoration
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
InstallationElectrical power restoration+ Punctuality+ Quality+ Professionalism
Price
$512+7% vs typical electricians
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 28%Reasonable 63%Overpriced 3%Not sure 6%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Electrical wiring installation | 26 | $410–$1.7k |
| Electrical outlet & switch repair | 26 | $114–$415 |
| Electrical inspections | 16 | $54–$351 |
| Electrical outlet & switch installation | 16 | $248–$958 |
| Electrical panel replacement or upgrading | 13 | $1.9k–$4.3k |
| Light fixture installation | 10 | $196–$811 |
| Electrical wiring repair | 10 | $166–$591 |
| Electrical panel repair | 9 | $209–$888 |
