Experts Reviews · Company report
Universal Roofing Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%76+5.4Craft & service penalty78−2.2Momentum penalty14−8.6Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Universal Roofing Company

Fort Myers, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 24 skylight installation services · 4.9★ from 285 Google reviews

Report card

Percentile vs other skylight installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Roofing Company is better than 86% of skylight installation services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Roofing Company is better than 69% of skylight installation services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Roofing Company is better than 78% of skylight installation services.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Roofing Company is better than 100% of skylight installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Roofing Company is better than 14% of skylight installation services.F
14
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Roofing Company is better than 76% of skylight installation services.B
76

Reviews for your job

Customers hired Universal Roofing Company for 8 kinds of job.

Universal Roofing Company for gutter installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Gutter installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 14

All 20 Google reviews tagged “Gutter installation”

Tracy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I called for a quote and spoke to Lauren Nunez. She was extremely knowledgeable and professional and has made this process easy. I wish more companies had employees like her. Thank you for all of your help.

Gutter installation+ Responsiveness+ Professionalism+ Value
Tomas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The company makes sure they provide their service quickly and efficiently. The staff that works there is awesome as well. Lauren & Jennifer have a welcoming demeanor. They both make sure that all questions/concerns that you might have are answered. This company is one that I would recommend to my friends and family.

Gutter installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Nick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had several questions about our roof and gutters, Lauren Rossey helped us every step of the way

Gutter installation+ Responsiveness+ Punctuality+ Quality
Jackson5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

lauren rossey is a pleasure to work with also very kind and professional

Gutter installationSkylight repairRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
jj5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have worked with Lauren Nunez in the last and was very pleased with the results

Gutter installation
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I contacted universal contracting right after hurricane Ian came through and destroyed my house. I had roof damage throughout and water poured in during the storm. Worked with Connery. He was very professional. Explained the whole process very well and made everything super easy. I am still fighting with everyone…

Gutter installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Miguel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend this company there work is great and efficient and the customer service is excellent thank you Amanda

Gutter installation+ Responsiveness+ Punctuality+ Quality
ROGNY5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very responsive team. I am very satisfied with the results after a long fight with my insurance company. I strongly recommend this company.

Gutter installationRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Lorella11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We had a new roof installed by Universal Contracting and Solar. Max was the project manager. He was extremely knowledgeable, professional and courteous and he spent a lot of time answering all my questions. He was available and involved throughout the entire installation. I highly recommend Universal Contracting And Solar. We love our new roof!

Gutter installationRoof damage repairRoof inspection+ Responsiveness+ Punctuality+ Quality
Crystal8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing & extremely fast work! Jose was extremely professional & kept me updated every step of the way! My roof was completed in LESS THAN 2 WEEKS from start (obtaining permits) to finish (gutters & soffits)!!

Customer photo from Crystal's review
Gutter installationGutter repairsRoof damage repair+ Responsiveness+ Punctuality+ Quality
Owen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everyone was courteous and responsive to any questions or concerns - appreciated I could text with Max directly and get quick responses throughout the process. Also, the office has snacks, which isn't really related but I appreciated.

Gutter installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

What a great company to work with. Universal Contracting & Solar and our contact Jose Cueto have delivered perfectly. If you're looking for a reliable, honest and professional business that is trustworthy, these are the people to work with. Jose made it so easy for us to go through the project with his high work…

Gutter installationRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
SeanLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ben F. was a consummate professional who was on our side and put my family first through the entire ordeal of putting our life back together after Ian. Responsive, and caring. The fact we have a stellar new roof is just the icing. Highly recommend Universal and will be back for solar.

Gutter installationRoof damage repairRoof repair+ Responsiveness+ Quality+ Professionalism
JimLocal Guide · 91 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was very happy with the work performed by Universal. Richard was our point of contact from start to finish, so anytime we had questions or issues he was there for us. The roof looks great, and the gutter guys did a fantastic job!

Gutter installationRoof installation+ Quality+ Professionalism
AlexanderLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a fantastic experience with Universal Contracting and Ben Fogelman. Ben was extremely knowledgeable and upfront about everything. Transparency is key for me and Ben made sure to keep me in the loop every step of the way. The work performed was extremely professional and the crew made sure to go above and…

Gutter installationRoof damage repairRoof installation+ Responsiveness+ Punctuality+ Quality
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rick was great from the initial inspection through the roof replacement. The crew did a great job! Very happy with the final product!

Gutter installationRoof inspectionRoof installation+ Quality+ Professionalism
Dennis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I contacted Universal Contracting after Hurricane Ian to have my roof repaired or replaced. With so many homes that needed repair i was surprised that they returned my call a few days later. A representative Geoff Wheat came out and explained the process and put us on the schedule. A new roof was put on in December…

Gutter installationRoof installationRoof repair for storm & wind damage+ Responsiveness+ Professionalism
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing team! Especially KEITH GLENN. He has helped me navigate through the maze of dealing with insurance companies and claims. Keith and his team have actually done all the work for me. They have your best interest at heart. Their team works together in a professional manner, always on time and always kept me…

Gutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
GregLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We are so glad we found Universal. They worked with our insurance company to get our roof replaced after Hurricane Irma. Prior to finding Universal, 3 other roofing companies tried but failed to get the roof replaced thru the insurance co. Universal had a team approach to work the insurance company. They kept us…

Gutter installationRoof installation+ Quality+ Professionalism+ Value
Sally9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Gutter installationRoof inspectionRoof installation+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation51$12k–$32k
Roof repair for storm & wind damage44$539–$6.1k
Roof inspection21—
Gutter installation20—
Roof damage repair12$371–$4.8k
Roof repair11$539–$6.3k
Skylight installation3—
Skylight repair3$301–$1.7k

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