Experts Reviews · Company report
Universal Roofing Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%76+5.4Craft & service penalty78−2.2Momentum penalty14−8.6Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Universal Roofing Company

Fort Myers, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 24 skylight installation services · 4.9★ from 285 Google reviews

Report card

Percentile vs other skylight installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Roofing Company is better than 86% of skylight installation services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Roofing Company is better than 69% of skylight installation services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Roofing Company is better than 78% of skylight installation services.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Roofing Company is better than 100% of skylight installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Roofing Company is better than 14% of skylight installation services.F
14
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Roofing Company is better than 76% of skylight installation services.B
76

Reviews for your job

Customers hired Universal Roofing Company for 8 kinds of job.

Universal Roofing Company for roof damage repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$371–$4.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof damage repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 15

All 12 Google reviews tagged “Roof damage repair”

chester2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called Universal and ended up meeting with Matt Bates. Just wanted to let you know how great it was talking to someone that knew the business and had the answers! Will recommend anytime!

Roof damage repair+ Responsiveness+ Punctuality+ Quality
Jan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shoutout to Lauren. She was super friendly and helped us with all we needed. I highly recommend Universal Contracting.

Roof damage repair
Dominic1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Connery really helped us out with getting our roof replaced, I could not be happier with the service of universal contracting

Roof damage repair+ Quality+ Professionalism
Lorella11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We had a new roof installed by Universal Contracting and Solar. Max was the project manager. He was extremely knowledgeable, professional and courteous and he spent a lot of time answering all my questions. He was available and involved throughout the entire installation. I highly recommend Universal Contracting And Solar. We love our new roof!

Gutter installationRoof damage repairRoof inspection+ Responsiveness+ Punctuality+ Quality
Crystal8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing & extremely fast work! Jose was extremely professional & kept me updated every step of the way! My roof was completed in LESS THAN 2 WEEKS from start (obtaining permits) to finish (gutters & soffits)!!

Customer photo from Crystal's review
Gutter installationGutter repairsRoof damage repair+ Responsiveness+ Punctuality+ Quality
CurtLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Universal Contracting & Solar did a wonderful job on installing a stone coated steel roof on my vacation home in Bonita Beach. Their representative, Rob R.was extremely helpful in guiding us through the restoration process. They were timely and always in contact with me every step of the way. They were even able to…

Roof damage repairRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
SeanLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ben F. was a consummate professional who was on our side and put my family first through the entire ordeal of putting our life back together after Ian. Responsive, and caring. The fact we have a stellar new roof is just the icing. Highly recommend Universal and will be back for solar.

Gutter installationRoof damage repairRoof repair+ Responsiveness+ Quality+ Professionalism
AlexanderLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a fantastic experience with Universal Contracting and Ben Fogelman. Ben was extremely knowledgeable and upfront about everything. Transparency is key for me and Ben made sure to keep me in the loop every step of the way. The work performed was extremely professional and the crew made sure to go above and…

Gutter installationRoof damage repairRoof installation+ Responsiveness+ Punctuality+ Quality
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

One of the the best sales persons I dealt with. Still believes in 100% customer service and went way beyond what most would do, to assure a happy customer. I was very impress and this is why I had this company do the Roof replacement work on my home, from Ian Hurricane damages. Top shelf sales person and top quality products. I give them an A++

Roof damage repairRoof installation
CalebLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jose Cuedo came to my house within 24hrs of me calling the company. He assessed my roof damage and didn’t try to sell me anything extra. All I need is a small repair on the ridge cap. He showed me photos and gave me a very fair price. I highly recommend Jose.

Roof damage repairRoof repairRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Jay12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Universal Contracting replaced our tile roof finishing in July 2021. In January 2023 we noticed a ceiling wall leak by our front door. We contacted Universal Services and they quickly sent out a representative with a two person repair team two days later. The repair team checked all possible sources of the leak over…

Roof damage repairRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
AliLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had Brandon come out to my house in Cape Coral over 3 weeks ago. He said I would have my estimate in 2 business days . I talked to him and he said he sent it to me. He said he would send another one out the next day!! Still nothing. If this is how they treat potential clients, The owner has reached out to me and took care of everything!! Thank you !!

Roof damage repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation51$12k–$32k
Roof repair for storm & wind damage44$539–$6.1k
Roof inspection21—
Gutter installation20—
Roof damage repair12$371–$4.8k
Roof repair11$539–$6.3k
Skylight installation3—
Skylight repair3$301–$1.7k

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