Experts Reviews · Company report
Universal Roofing Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%76+5.4Craft & service penalty78−2.2Momentum penalty14−8.6Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Universal Roofing Company

Fort Myers, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 24 skylight installation services · 4.9★ from 285 Google reviews

Report card

Percentile vs other skylight installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Roofing Company is better than 86% of skylight installation services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Roofing Company is better than 69% of skylight installation services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Roofing Company is better than 78% of skylight installation services.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Roofing Company is better than 100% of skylight installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Roofing Company is better than 14% of skylight installation services.F
14
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Roofing Company is better than 76% of skylight installation services.B
76

Reviews for your job

Customers hired Universal Roofing Company for 8 kinds of job.

Universal Roofing Company for roof installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$16,000–18,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$12k–$32k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 51 Google reviews tagged “Roof installation” · showing 20

Angie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

Is this place still in business? Called numerous times over the past 10 days and left messages with no return call and no one answers the phone. This company replaces our roof but have had subsequent leaks.

Roof repair for storm & wind damageRoof repairRoof installation
Brendt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We recently had Universal Contracting handle our re-roof, upgrading from shingles to a beautiful new metal roof, and we couldn’t be happier with the results. From start to finish, the process was smooth, professional, and stress-free. Our project manager, Geoff Wheat, went above and beyond to keep us informed and…

Paid $16,000–18,000Reasonable priceRoof installation
PaulLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Awesome company to work with. Geoff was very knowledgeable and helpful. Highly recommended.

Reasonable priceRoof installation+ Professionalism
Christopher8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We love our new roof! Chris was very helpful, walked us through the entire process, answered all our calls and made sure if we needed anything he would get us an answer. Excellent service! Thank you!

Great priceRoof installation
danny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My roof had some issues from previous storm. These guys were the best … they showed up on time and did exactly what they said they would with no hiccups. Roof came out wonderful . Great customer service !

Roof inspectionRoof installation
SharonLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I couldn’t be happier with the service I received from Universal Contracting & Solar! From the very first consultation with JB to the final inspection, the team was professional, prompt, & knowledgeable. They communicated clearly throughout the entire process and delivered exactly what they promised—on time and on…

Great priceRoof repairRoof installation
Andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Spoke with Amanda on the phone today regarding my roofing project. She was a very knowledgeable and nice representative for the company. It has been a pleasure doing business with universal contracting thanks to the employees like Amanda. Looking forward to getting this job started!

Roof installation+ Responsiveness+ Quality
Dana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would highly recommend Universal Contracting and Solar for any roofing. Matt Bates, the project manager was great to work with. Respectful, knowledgeable, and timely.

Roof inspectionRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
Krissi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called for a quote and spoke with Lauren Nunez. She was very resourceful and helpful. Excellent customer service. I contracted with Universal for a new roof and am very pleased with the results.

Roof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Emma4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve never been more satisfied with a company! UC Roof is so responsive and quick to help with repairs that were needed to my new home. Their friendly service and quick expert work took the stress of a new roof and locating any existing mold within the lower level foundation off my shoulders. Their team of…

Roof installationRoof repair+ Responsiveness+ Punctuality+ Professionalism
ROGNY5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very responsive team. I am very satisfied with the results after a long fight with my insurance company. I strongly recommend this company.

Gutter installationRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Lorella11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We had a new roof installed by Universal Contracting and Solar. Max was the project manager. He was extremely knowledgeable, professional and courteous and he spent a lot of time answering all my questions. He was available and involved throughout the entire installation. I highly recommend Universal Contracting And Solar. We love our new roof!

Gutter installationRoof damage repairRoof inspection+ Responsiveness+ Punctuality+ Quality
Crystal8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing & extremely fast work! Jose was extremely professional & kept me updated every step of the way! My roof was completed in LESS THAN 2 WEEKS from start (obtaining permits) to finish (gutters & soffits)!!

Customer photo from Crystal's review
Gutter installationGutter repairsRoof damage repair+ Responsiveness+ Punctuality+ Quality
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

What a great company to work with. Universal Contracting & Solar and our contact Jose Cueto have delivered perfectly. If you're looking for a reliable, honest and professional business that is trustworthy, these are the people to work with. Jose made it so easy for us to go through the project with his high work…

Gutter installationRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Pleasure to do business with would recommend to anyone Rob very professional

Roof installation+ Punctuality+ Quality+ Professionalism
Rich1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've got to give high praise for Universal Contracting for a job well done. From permitting to assisting with my insurance company (that's never fun), to the final cleanup (not a sign that they ever there, except for my new roof). I was expecting to have to take the metal detector to my property to pickup nails,…

Roof installation+ Responsiveness+ Punctuality+ Quality
RichLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you for taking great care of my Mother in Naples. She's elated with her new roof, which was needed after Ian's wrath. I'm especially grateful for the kindness and patience she was shown by Rob R. Mom wanted to be involved in the entire process, and Rob was always available and supportive. He often…

Roof installation+ Responsiveness+ Punctuality+ Quality
CurtLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Universal Contracting & Solar did a wonderful job on installing a stone coated steel roof on my vacation home in Bonita Beach. Their representative, Rob R.was extremely helpful in guiding us through the restoration process. They were timely and always in contact with me every step of the way. They were even able to…

Roof damage repairRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
Anita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are very happy with all that Universal has done for us. Our tile roof was damaged and their insurance professional was able to help with our insurance company, offered solid advice and did a wonderful job in mediation. Their field rep was responsive, knowledgeable and even installed temporary tarps himself.…

Roof installation+ Responsiveness+ Punctuality+ Quality
grasspiggie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Universal contacting & solar helped us throughout the replacement process for our roof in Naples. From the professionalism of Rob Rodgers, their project manager to meeting the fastest time line they could with permitting. They left our yard clean and debris free. We love our new standing seam roof..

Roof installation+ Professionalism

Show more roof installation reviews (31 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation51$12k–$32k
Roof repair for storm & wind damage44$539–$6.1k
Roof inspection21—
Gutter installation20—
Roof damage repair12$371–$4.8k
Roof repair11$539–$6.3k
Skylight installation3—
Skylight repair3$301–$1.7k

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