Experts Reviews · Company report
Universal Roofing Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%76+5.4Craft & service penalty78−2.2Momentum penalty14−8.6Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Universal Roofing Company

Fort Myers, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 24 skylight installation services · 4.9★ from 285 Google reviews

Report card

Percentile vs other skylight installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Roofing Company is better than 86% of skylight installation services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Roofing Company is better than 69% of skylight installation services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Roofing Company is better than 78% of skylight installation services.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Roofing Company is better than 100% of skylight installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Roofing Company is better than 14% of skylight installation services.F
14
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Roofing Company is better than 76% of skylight installation services.B
76

Reviews for your job

Customers hired Universal Roofing Company for 8 kinds of job.

Universal Roofing Company for roof installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$16,000–18,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$12k–$32k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 51 Google reviews tagged “Roof installation” · showing 40

Angie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

Is this place still in business? Called numerous times over the past 10 days and left messages with no return call and no one answers the phone. This company replaces our roof but have had subsequent leaks.

Roof repair for storm & wind damageRoof repairRoof installation
Brendt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We recently had Universal Contracting handle our re-roof, upgrading from shingles to a beautiful new metal roof, and we couldn’t be happier with the results. From start to finish, the process was smooth, professional, and stress-free. Our project manager, Geoff Wheat, went above and beyond to keep us informed and…

Paid $16,000–18,000Reasonable priceRoof installation
PaulLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Awesome company to work with. Geoff was very knowledgeable and helpful. Highly recommended.

Reasonable priceRoof installation+ Professionalism
Christopher8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We love our new roof! Chris was very helpful, walked us through the entire process, answered all our calls and made sure if we needed anything he would get us an answer. Excellent service! Thank you!

Great priceRoof installation
danny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My roof had some issues from previous storm. These guys were the best … they showed up on time and did exactly what they said they would with no hiccups. Roof came out wonderful . Great customer service !

Roof inspectionRoof installation
SharonLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I couldn’t be happier with the service I received from Universal Contracting & Solar! From the very first consultation with JB to the final inspection, the team was professional, prompt, & knowledgeable. They communicated clearly throughout the entire process and delivered exactly what they promised—on time and on…

Great priceRoof repairRoof installation
Andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Spoke with Amanda on the phone today regarding my roofing project. She was a very knowledgeable and nice representative for the company. It has been a pleasure doing business with universal contracting thanks to the employees like Amanda. Looking forward to getting this job started!

Roof installation+ Responsiveness+ Quality
Dana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would highly recommend Universal Contracting and Solar for any roofing. Matt Bates, the project manager was great to work with. Respectful, knowledgeable, and timely.

Roof inspectionRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
Krissi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called for a quote and spoke with Lauren Nunez. She was very resourceful and helpful. Excellent customer service. I contracted with Universal for a new roof and am very pleased with the results.

Roof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Emma4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve never been more satisfied with a company! UC Roof is so responsive and quick to help with repairs that were needed to my new home. Their friendly service and quick expert work took the stress of a new roof and locating any existing mold within the lower level foundation off my shoulders. Their team of…

Roof installationRoof repair+ Responsiveness+ Punctuality+ Professionalism
ROGNY5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very responsive team. I am very satisfied with the results after a long fight with my insurance company. I strongly recommend this company.

Gutter installationRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Lorella11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We had a new roof installed by Universal Contracting and Solar. Max was the project manager. He was extremely knowledgeable, professional and courteous and he spent a lot of time answering all my questions. He was available and involved throughout the entire installation. I highly recommend Universal Contracting And Solar. We love our new roof!

Gutter installationRoof damage repairRoof inspection+ Responsiveness+ Punctuality+ Quality
Crystal8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing & extremely fast work! Jose was extremely professional & kept me updated every step of the way! My roof was completed in LESS THAN 2 WEEKS from start (obtaining permits) to finish (gutters & soffits)!!

Customer photo from Crystal's review
Gutter installationGutter repairsRoof damage repair+ Responsiveness+ Punctuality+ Quality
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

What a great company to work with. Universal Contracting & Solar and our contact Jose Cueto have delivered perfectly. If you're looking for a reliable, honest and professional business that is trustworthy, these are the people to work with. Jose made it so easy for us to go through the project with his high work…

Gutter installationRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Pleasure to do business with would recommend to anyone Rob very professional

Roof installation+ Punctuality+ Quality+ Professionalism
Rich1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've got to give high praise for Universal Contracting for a job well done. From permitting to assisting with my insurance company (that's never fun), to the final cleanup (not a sign that they ever there, except for my new roof). I was expecting to have to take the metal detector to my property to pickup nails,…

Roof installation+ Responsiveness+ Punctuality+ Quality
RichLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you for taking great care of my Mother in Naples. She's elated with her new roof, which was needed after Ian's wrath. I'm especially grateful for the kindness and patience she was shown by Rob R. Mom wanted to be involved in the entire process, and Rob was always available and supportive. He often…

Roof installation+ Responsiveness+ Punctuality+ Quality
CurtLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Universal Contracting & Solar did a wonderful job on installing a stone coated steel roof on my vacation home in Bonita Beach. Their representative, Rob R.was extremely helpful in guiding us through the restoration process. They were timely and always in contact with me every step of the way. They were even able to…

Roof damage repairRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
Anita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are very happy with all that Universal has done for us. Our tile roof was damaged and their insurance professional was able to help with our insurance company, offered solid advice and did a wonderful job in mediation. Their field rep was responsive, knowledgeable and even installed temporary tarps himself.…

Roof installation+ Responsiveness+ Punctuality+ Quality
grasspiggie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Universal contacting & solar helped us throughout the replacement process for our roof in Naples. From the professionalism of Rob Rodgers, their project manager to meeting the fastest time line they could with permitting. They left our yard clean and debris free. We love our new standing seam roof..

Roof installation+ Professionalism
Artificial7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rob Rodgers replaced our residential roof and did our flat top on our commercial building. We were blown away with how quickly they scheduled us, pricing better than others and professionalism as they even went around our parking lot picking up all the old nails with a magnet. Thank you! See ya in 30-40 years when I need it done again!

Roof installation+ Quality
Terry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

This company is not professional at all. Roof was re-done and it was awful shingles buckled and they thought it was fine.. I had my mom roof done by a company name Southshore roofing and all shingles laid down flat.. The guy Randy is rude & i sent emails to Jose he doesn't respond. Stay away from them. Don't let the…

Roof installation− Quality− Professionalism
JimLocal Guide · 91 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was very happy with the work performed by Universal. Richard was our point of contact from start to finish, so anytime we had questions or issues he was there for us. The roof looks great, and the gutter guys did a fantastic job!

Gutter installationRoof installation+ Quality+ Professionalism
JoeLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My roof was damaged by Ian and needed to be replaced. I was very impressed and grateful for this company. Jose was my salesman/project manager and was 1 of the few who continued to follow up for status' on my end. But was also very responsive to my questions as well. I would use this company again in a heartbeat.

Attic venting repairsRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
AlexanderLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a fantastic experience with Universal Contracting and Ben Fogelman. Ben was extremely knowledgeable and upfront about everything. Transparency is key for me and Ben made sure to keep me in the loop every step of the way. The work performed was extremely professional and the crew made sure to go above and…

Gutter installationRoof damage repairRoof installation+ Responsiveness+ Punctuality+ Quality
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

One of the the best sales persons I dealt with. Still believes in 100% customer service and went way beyond what most would do, to assure a happy customer. I was very impress and this is why I had this company do the Roof replacement work on my home, from Ian Hurricane damages. Top shelf sales person and top quality products. I give them an A++

Roof damage repairRoof installation
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rick was great from the initial inspection through the roof replacement. The crew did a great job! Very happy with the final product!

Gutter installationRoof inspectionRoof installation+ Quality+ Professionalism
MICHAEL7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My experience with Tyler Hari, account manager for Universal Contracting was very professional , he is a top Quality employee, you are lucky to have him working for you, he was on time, answered all my guestion's, I had many. He was very polite which is an asset these day's and alway's returned my phone call's. I…

Roof installation+ Responsiveness+ Punctuality+ Professionalism
Frank4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The experience of dealing with Universal Contracting was great from beginning to end. And I found Keith Glenn, the project manager, to be honest, sincere, & personable in explaining my options as well as keeping me informed at every stage of the process. Holly, the scheduler, was also very pleasant to deal with. In…

Roof installation+ Responsiveness+ Punctuality+ Quality
Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Geoffrey Wheat is our representative. He has been caring, concerned, helpful and informative. We couldn't have successfully gone through this process without his help and support.

Roof installation+ Responsiveness+ Punctuality+ Quality
Dennis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I contacted Universal Contracting after Hurricane Ian to have my roof repaired or replaced. With so many homes that needed repair i was surprised that they returned my call a few days later. A representative Geoff Wheat came out and explained the process and put us on the schedule. A new roof was put on in December…

Gutter installationRoof installationRoof repair for storm & wind damage+ Responsiveness+ Professionalism
Edd7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From signing the paperwork to having a completed new roof took less than a month. They did a great job and were also the cheapest out of the 3 bids I got.

Roof installation+ Responsiveness
Len8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

fast, professional, good customer servie

Roof installation+ Quality+ Professionalism
KaylahLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I highly recommend them for all of your roofing needs! I had my roof replacement completed and the salesman was fantastic and very helpful and honest! The production team was on time and the crew was very clean with picking up after themselves. Added a completed picture of our metal roof upgrade! 10/10 recommended!

Customer photo from Kaylah's review
Roof installationRoof repair+ Responsiveness+ Punctuality+ Quality
Jay12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Universal Contracting replaced our tile roof finishing in July 2021. In January 2023 we noticed a ceiling wall leak by our front door. We contacted Universal Services and they quickly sent out a representative with a two person repair team two days later. The repair team checked all possible sources of the leak over…

Roof damage repairRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
glenna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did everything they promised and more and we are very happy with our beautiful new roof. We have a flat roof that many companies can't do, but they did an excellent job.

Roof inspectionRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
KellyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Absolutely the best 💯 from start to finish.

Roof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
Jeremy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had a metal roof installed, looks great! Ask for Connery!

Roof installation+ Punctuality+ Quality+ Professionalism
donny10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jose took care the best care of us throughout the whole claims process, highly recommend working with him and universal.

Roof inspectionRoof installationRoof repair for storm & wind damage+ Quality+ Professionalism
Evelio4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am very glad I met with Jose this afternoon and got the best deal for a new roof and solar panels for my home. Thank you Jose for such a great service and make it painless and affordable. Jose is a trustworthy and I strongly recommend his business. Thank you.

Roof installation+ Responsiveness+ Punctuality+ Quality

Show more roof installation reviews (11 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation51$12k–$32k
Roof repair for storm & wind damage44$539–$6.1k
Roof inspection21—
Gutter installation20—
Roof damage repair12$371–$4.8k
Roof repair11$539–$6.3k
Skylight installation3—
Skylight repair3$301–$1.7k

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