Experts Reviews · Company report
Universal Roofing Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%76+5.4Craft & service penalty78−2.2Momentum penalty14−8.6Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Universal Roofing Company

Fort Myers, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 24 skylight installation services · 4.9★ from 285 Google reviews

Report card

Percentile vs other skylight installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Roofing Company is better than 86% of skylight installation services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Roofing Company is better than 69% of skylight installation services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Roofing Company is better than 78% of skylight installation services.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Roofing Company is better than 100% of skylight installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Roofing Company is better than 14% of skylight installation services.F
14
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Roofing Company is better than 76% of skylight installation services.B
76

Reviews for your job

Customers hired Universal Roofing Company for 8 kinds of job.

Universal Roofing Company for roof repair for storm & wind damage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$18,000–20,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$539–$6.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof repair for storm & wind damage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 18

All 44 Google reviews tagged “Roof repair for storm & wind damage”

Angie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

Is this place still in business? Called numerous times over the past 10 days and left messages with no return call and no one answers the phone. This company replaces our roof but have had subsequent leaks.

Roof repair for storm & wind damageRoof repairRoof installation
Herbert10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an issue with a leak around the vent stack. When I contacted Universal they responded immediately, sent out a repair crew and promptly fixed the problem. I couldn’t say enough good things about the service.

Paid $18,000–20,000Reasonable priceRoof repair for storm & wind damage
Ricky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic company here I highly recommend this to anyone here in FWFL. Lauren Nunez was by far the best help we received. Very welled knowledge, professional and great personality.

Roof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Brooke4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job, work was thorough and very efficient. Customer service we received by Amanda was beyond expectations! I highly recommend this company!

Roof repair for storm & wind damage+ Responsiveness+ Professionalism
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very happy with this company. Specifically, Amanda was very helpful and professional set

Roof repair for storm & wind damage
Tyrone2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Got a quote from Lauren Nunez to do my roof. She was very helpful and wonderful to deal with! Will definitely recommend in the future!

Roof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Dustin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a great experience with Lauren Rossey over the phone she answered numerous of my questions I had and was very professional and patient over the phone with me.

Roof repair for storm & wind damage+ Professionalism
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our roof was in need of some minor repairs and this company was responsive and efficient with helping us resolve these problems. Amanda, was very helpful with keeping us informed of the progress and answering any questions we had along the way. Highly recommend

Roof repair for storm & wind damage+ Responsiveness+ Punctuality+ Professionalism
Hunter4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The company and Matt Bates were amazing. Would highly recommend using them and dealing with Matt as he is a true professional who makes it easy!

Roof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Tomas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The company makes sure they provide their service quickly and efficiently. The staff that works there is awesome as well. Lauren & Jennifer have a welcoming demeanor. They both make sure that all questions/concerns that you might have are answered. This company is one that I would recommend to my friends and family.

Gutter installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Dana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would highly recommend Universal Contracting and Solar for any roofing. Matt Bates, the project manager was great to work with. Respectful, knowledgeable, and timely.

Roof inspectionRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
Dr2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Matt was extremely informative and helpful. He took care of every detail and I would highly recommend working with Universal and especially with him!

Roof repair for storm & wind damage
Krissi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called for a quote and spoke with Lauren Nunez. She was very resourceful and helpful. Excellent customer service. I contracted with Universal for a new roof and am very pleased with the results.

Roof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jennifer A was Very kind and understanding for help after the hurricane!

Roof repair for storm & wind damage+ Professionalism
JayLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

OMG let me tell you about my experience with Connery. Amazing is an understatement. Talk about customer service. Couldnt be happier. Wouldnt work with anyone else.

Roof repair for storm & wind damage
Jackson5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

lauren rossey is a pleasure to work with also very kind and professional

Gutter installationSkylight repairRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Eli1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Connery goes above and beyond! Always responsive, genuine, compassionate. Literally a HUGE asset to any company!!

Roof inspectionRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Laura7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend this company! Excellent experience all around and Amanda was an absolute rock star with the customer service...very responsive and professional! 👍👍

Roof repair for storm & wind damage
Carlos13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After hurricane Ian it was difficult to pick a roofing company that I felt I could trust. I’m happy that I went with Universal Contracting for my repairs. They did an amazing job and Connery made sure I was satisfied from beginning to end. I’d give him 10 stars if I could.

Roof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I contacted universal contracting right after hurricane Ian came through and destroyed my house. I had roof damage throughout and water poured in during the storm. Worked with Connery. He was very professional. Explained the whole process very well and made everything super easy. I am still fighting with everyone…

Gutter installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Jason11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Connery is great to work with.

Roof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
ROGNY5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very responsive team. I am very satisfied with the results after a long fight with my insurance company. I strongly recommend this company.

Gutter installationRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
GreisyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have our tile roof replace by Universal Contracting , JJ was our point of contact the crew and super on site Randy where wonderful and everyone love our new roof Thanks you guys

Roof repair for storm & wind damage+ Responsiveness+ Quality+ Professionalism
Crystal8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing & extremely fast work! Jose was extremely professional & kept me updated every step of the way! My roof was completed in LESS THAN 2 WEEKS from start (obtaining permits) to finish (gutters & soffits)!!

Customer photo from Crystal's review
Gutter installationGutter repairsRoof damage repair+ Responsiveness+ Punctuality+ Quality
Owen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everyone was courteous and responsive to any questions or concerns - appreciated I could text with Max directly and get quick responses throughout the process. Also, the office has snacks, which isn't really related but I appreciated.

Gutter installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

What a great company to work with. Universal Contracting & Solar and our contact Jose Cueto have delivered perfectly. If you're looking for a reliable, honest and professional business that is trustworthy, these are the people to work with. Jose made it so easy for us to go through the project with his high work…

Gutter installationRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
CurtLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Universal Contracting & Solar did a wonderful job on installing a stone coated steel roof on my vacation home in Bonita Beach. Their representative, Rob R.was extremely helpful in guiding us through the restoration process. They were timely and always in contact with me every step of the way. They were even able to…

Roof damage repairRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
SeanLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ben F. was a consummate professional who was on our side and put my family first through the entire ordeal of putting our life back together after Ian. Responsive, and caring. The fact we have a stellar new roof is just the icing. Highly recommend Universal and will be back for solar.

Gutter installationRoof damage repairRoof repair+ Responsiveness+ Quality+ Professionalism
Dustin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brooks was fantastic. Very professional, answered every question I had, and made the entire roof replacement process a breeze. Couldn’t recommend him and this company enough!

Roof inspectionRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Cheryl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I had Chris Bates come to assess the roof damage, we are very pleased with her as she went above and beyond to keep us update on the process. She is a blessing , At a time when we are all struggling from the storm. I am excited to see the outcome of the replacement of my roof!! Thank you again, Chris! I will…

Customer photo from Cheryl's reviewCustomer photo from Cheryl's reviewCustomer photo from Cheryl's reviewCustomer photo from Cheryl's review
Roof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
JoeLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My roof was damaged by Ian and needed to be replaced. I was very impressed and grateful for this company. Jose was my salesman/project manager and was 1 of the few who continued to follow up for status' on my end. But was also very responsive to my questions as well. I would use this company again in a heartbeat.

Attic venting repairsRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
AlexanderLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a fantastic experience with Universal Contracting and Ben Fogelman. Ben was extremely knowledgeable and upfront about everything. Transparency is key for me and Ben made sure to keep me in the loop every step of the way. The work performed was extremely professional and the crew made sure to go above and…

Gutter installationRoof damage repairRoof installation+ Responsiveness+ Punctuality+ Quality
Dennis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I contacted Universal Contracting after Hurricane Ian to have my roof repaired or replaced. With so many homes that needed repair i was surprised that they returned my call a few days later. A representative Geoff Wheat came out and explained the process and put us on the schedule. A new roof was put on in December…

Gutter installationRoof installationRoof repair for storm & wind damage+ Responsiveness+ Professionalism
CalebLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jose Cuedo came to my house within 24hrs of me calling the company. He assessed my roof damage and didn’t try to sell me anything extra. All I need is a small repair on the ridge cap. He showed me photos and gave me a very fair price. I highly recommend Jose.

Roof damage repairRoof repairRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Jay12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Universal Contracting replaced our tile roof finishing in July 2021. In January 2023 we noticed a ceiling wall leak by our front door. We contacted Universal Services and they quickly sent out a representative with a two person repair team two days later. The repair team checked all possible sources of the leak over…

Roof damage repairRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
glenna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did everything they promised and more and we are very happy with our beautiful new roof. We have a flat roof that many companies can't do, but they did an excellent job.

Roof inspectionRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
donny10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jose took care the best care of us throughout the whole claims process, highly recommend working with him and universal.

Roof inspectionRoof installationRoof repair for storm & wind damage+ Quality+ Professionalism
Norm1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Universal Contracting Of Florida is great. They did everything they promised, that was needed, and more. They saved me thousands of dollars. They went way above the call of duty to get everything perfectly right. We couldn't be happier.

Roof inspectionRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Universal Contracting is very responsive and definitely caters to the customers needs. Keith Glenn constantly gave updates with the process and was very responsive to any questions or concerns. There wasn’t a doubt during the entire process that Keith Glenn wasn’t able to ensure that the job would be completed in a…

Roof inspectionRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Stacy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was referred by a friend to Universal Contractors for my wind Damage of my roof. I was contacted by Keith Glenn and he came out and looked at my claim I was submitting. Keith was very thorough as examined my roof damage and he was up there for a while gathering all his pictures and documentation. I must say it was…

Roof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Ashley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We are so grateful for Universal Contracting! They made the process so easy to get our insurance to replace our roof after a few bad storms. We worked with Keith Glenn and he was so helpful and knowledgeable. He exceeded our expectations every step of the way! If you are in need of a new roof or repairs I highly recommend Universal Contracting!!

Roof inspectionRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Sally9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Gutter installationRoof inspectionRoof installation+ Professionalism
PhinLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Roof repair for storm & wind damage+ Responsiveness+ Quality+ Professionalism
Sam8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Roof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation51$12k–$32k
Roof repair for storm & wind damage44$539–$6.1k
Roof inspection21—
Gutter installation20—
Roof damage repair12$371–$4.8k
Roof repair11$539–$6.3k
Skylight installation3—
Skylight repair3$301–$1.7k

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