Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty96−0.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

University City Service Center

San Diego, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 554 Google reviews

📞 Call (858) 453-0676Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.University City Service Center is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.University City Service Center is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.University City Service Center is better than 96% of auto repair shops.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.University City Service Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.University City Service Center is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.University City Service Center is better than 51% of auto repair shops.C
51

Reviews for your job

Customers hired University City Service Center for 8 kinds of job.

University City Service Center for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 102
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Brakes” · showing 20

Christine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

My family has been coming here for over 50 years and the service is phenomenal- always courteous, trustworthy and on time. Keep up the good work!

Great priceBrakesExhaustAuto engine tuning+ Punctuality+ Quality+ Professionalism
Oleg5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

These guys are awesome! I have been coming here for years and have had University City Service Center service all of my family’s vehicles. They are honest, professional, and the turnaround on their services is very quick.

Reasonable priceAir & cabin filter replacementExhaustTires
kaya7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This was my first time at this shop - (recommended to me by friends) and was a great experience! Took my car in to get assessed after reaching a 100,000 + miles and Shop called me to update me on different parts. Nothing in expected came up and when a wrong part was boxed incorrectly, the mechanic stayed late to get…

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBrakes
Jeremy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had brakes and rotors replaced, a new TPMS sensor installed as well as repairs on a tire and a wheel. I appreciated the transparent communication and honesty of what was necessary to repair and what the cost estimate was before repair was completed. The repairs and replacements were satisfactory and met my expectations.

Reasonable priceTiresGeneral repairs & maintenanceAuto brake repair
Laurie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fabulous service here! They are super competent and highly trustworthy

Great priceBrakesOil change
Ginger6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Consistently reliable, fast and friendly service!

Reasonable priceAuto battery replacementGeneral repairs & maintenanceEngine repair
Doris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Always excellent service at reasonable fees!

Great priceSteering & suspension repairGeneral repairs & maintenanceBrakes
RandyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Brian, Chad, Scott have been long time employees at the UC Service Center. We trust them with our automobiles. Yes, they are a bit pricey, but relationships and convenience matter.

Reasonable priceBrakesService not listed
george2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Fast good prices been a customer for over 25 years

Great priceGeneral repairs & maintenanceTire rotationsBrakes
Leah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Thank you for the fast service!

Vehicle InspectionTransmission repairBrakes
GeorgeLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great fast service with very transparent pricing.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto brake repair
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Had a lot done to my 2016 Kia Rio. In addition to everything checked below, they replaced the brake and transmission fluids and replaced a bad tire pressure sensor. I was able to drop my car off before they officially opened and picked it up that evening.

Great priceTiresGeneral repairs & maintenanceAuto brake repair
CoreyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I would like to recommend University City service center and Brian because they help my daughter out. My daughter attends school in San Diego and I live in the Bay Area so I needed to find an auto shop that I could trust. Well I found that at University City service center. I had called and spoke with Brian and…

Brakes
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

These guys work hard and always work to fit you in the schedule.

Reasonable priceGeneral repairs & maintenanceTire rotationsBrakes
Katie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

All the employees here are so helpful and friendly. My parents have been coming to Brian and Scott since the 90s and now I take my cars here even though my family lives in Rancho Penasquitos. They are worth the drive. Always honest and let me know when larger expenses may be in the near future. When larger expenses…

Great priceAir & cabin filter replacementTiresAuto battery replacement
ThomasLocal Guide · 106 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve been bringing multiple vehicles here to Brian and Scott at University City Service Center for over 20 years because they always do good work and I feel that they’re honest in their assessments of my car and never try to upsell me on unnecessary parts or service. My most recent services here were last week for…

Reasonable priceAir & cabin filter replacementTiresSteering & suspension repair
Vesta3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

UC Service center has ALWAYS been the best auto service to me. They are honest and my car is always happier after it leaves the shop!

Reasonable priceTiresGeneral repairs & maintenanceBrakes
Paula9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Scott and his team are fantastic. I do not live close but bare the drive because I know they are honest and provide the best service. I highly recommend.

General repairs & maintenanceAuto brake repairBrakes
VeronicaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We come here for all our car needs and Brian is always very helpful and clear.

Reasonable priceTiresGeneral repairs & maintenanceWheel alignment
Barbara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and very convenient ! Been coming here since I moved here 6 years ago. Scott and Brian are very helpful.

BrakesWiper blade installationOil change

Show more brakes reviews (4 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 61%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change89—
General repairs & maintenance65—
Tires44—
Smog certification38—
Auto brake repair31—
Air & cabin filter replacement29—
Vehicle Inspection29—
Auto engine diagnostic25—

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