Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty96−0.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

University City Service Center

San Diego, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 554 Google reviews

📞 Call (858) 453-0676Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.University City Service Center is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.University City Service Center is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.University City Service Center is better than 96% of auto repair shops.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.University City Service Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.University City Service Center is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.University City Service Center is better than 51% of auto repair shops.C
51

Reviews for your job

Customers hired University City Service Center for 8 kinds of job.

University City Service Center for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 93
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Steering & suspension repair”

Christine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

My family has been coming here for over 50 years and the service is phenomenal- always courteous, trustworthy and on time. Keep up the good work!

Great priceBrakesExhaustAuto engine tuning+ Punctuality+ Quality+ Professionalism
Oleg5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

These guys are awesome! I have been coming here for years and have had University City Service Center service all of my family’s vehicles. They are honest, professional, and the turnaround on their services is very quick.

Reasonable priceAir & cabin filter replacementExhaustTires
TimLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Great service!

Reasonable priceSteering & suspension repairWheel alignment
Terry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

As always service & work was done professionally, Thanks to all who provided a Great experience on a job that couldn't have been done better!

Reasonable priceSteering & suspension repairOil change
CorrieLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This shop services our entire family of vehicles from 2007 Tahoe to the 2025 wrangler. Recently had my entire suspension redone and a smog and the Tahoe rides like a dream. Thanks guys for being so reliable!

Reasonable priceSteering & suspension repairAuto emissions testingSmog certification
Doris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Always excellent service at reasonable fees!

Great priceSteering & suspension repairGeneral repairs & maintenanceBrakes
Fabio8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

always fast, brutally honest and effective.

Great priceTiresSteering & suspension repair
Jack3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

This is our GOTO for auto service in UC. Scott and Brian make sure our cars keep running very well ...and WITHOUT breaking the budget. Highly recommended.

Great priceSteering & suspension repairGeneral repairs & maintenanceAuto brake repair
ThomasLocal Guide · 106 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve been bringing multiple vehicles here to Brian and Scott at University City Service Center for over 20 years because they always do good work and I feel that they’re honest in their assessments of my car and never try to upsell me on unnecessary parts or service. My most recent services here were last week for…

Reasonable priceAir & cabin filter replacementTiresSteering & suspension repair
Jeffrey17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

University City Service is the best auto repair in San Diego. Their integrity and knowledge are AAA +++ all the way!!!

Great priceAuto battery replacementSteering & suspension repairGeneral repairs & maintenance
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Got a great quote on a control arm for my Mazda 3. The guys over there did an amazing job and did not try and hassle me for an other services. I’ll definitely be going back!

Reasonable priceSteering & suspension repair
Ian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I've been bringing our two cars to University City Service Center for 5 years or so. They are great: the price is fair, the work is always excellent, and they are always totally honest and reliable. I've taken cars to dozens of garages over the years, and this is probably the best garage I've ever been to. They have…

Reasonable priceTiresSteering & suspension repairGeneral repairs & maintenance
DorothyEdited 4 months ago★★★★★

Rating only, no written review.

Steering & suspension repairWheel alignmentOil change
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repair
Mark11 months ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairTire rotationsEngine repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 61%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change89—
General repairs & maintenance65—
Tires44—
Smog certification38—
Auto brake repair31—
Air & cabin filter replacement29—
Vehicle Inspection29—
Auto engine diagnostic25—

Compare with

T P Auto Repair logoT P Auto RepairExperts Score 93San Diego · 4.98★Ray Frey Auto Center Inc logoRay Frey Auto Center IncExperts Score 88San Diego · 4.90★A STREET AUTO SERVICE logoA STREET AUTO SERVICEExperts Score 87San Diego · 4.86★