Analyzing 5,827,1615.8M ReviewsFor 16,09716.1K Experts
Customers describe the shop as efficient, with reasonable pricing and a wide selection of fabrics for restoring various furniture types. Reviewers highlight the team's ability to match custom materials and complete projects on schedule, often recommending the business for both small and large jobs. However, one recurring criticism in low-star reviews involves poor customer service, specifically citing late arrivals and unprofessional behavior during estimate visits.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
26 Google reviews we collected
Phrases our text analysis found in 21 written reviews
How often each topic comes up in the written reviews
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Paul did a great job replacing 16 year old cushions on 2 Tropitone patio chairs and a loveseat.”
“I got great value for the price, which I thought was quite reasonable.”
“There was no pressure and when I did decide on a fabric, Paul talked me through the restoration process and I felt confident of his expertise.”
“I highly recommend trusting Upholstery Specialists with restoring treasured well worn furniture to new condition.”
“The owner, Paul, was very efficient every step of the process.”
“They are easy to work with throughout the process and delivered exactly what we were hoping for and their pricing was great.”
“For my couches it wouldn't be economical, so I appreciated his honesty in letting me know.”
praise complaint · found by our text analysis, Google review wording unchanged.
I am very pleased with the quality of the upholstery on my couch. The owner, Paul, was very efficient every step of the process. He made recommendations about style, which I took and am glad that I did. I got great value for the price, which I thought was quite reasonable. This business does first class work!
Paul did a great job replacing 16 year old cushions on 2 Tropitone patio chairs and a loveseat. He spent a lot of time with us to settle on what cushion thickness and density would be best. Turnaround was within a week of material arriving at the shop. Seeing his other work in the shop reinforced our opinion that…
Absolutely a joy to work with. Enormous array of fabric from which to choose. Finished products are impeccably done. Oh, and reasonably priced!
Hi Paul, just want to say thank you so much for the great job you did on our bar stool seats! The quality of the material and the great workmanship is outstanding! They look beautiful and better than ever before! Sturdy yet comfortable! We love 'em! Thanks again!!
I highly recommend trusting Upholstery Specialists with restoring treasured well worn furniture to new condition. When I visited the shop, I was impressed with all the fabric choices on hand and how they encouraged me to take several books home to see how the fabric looked in the lighting of my home before…
We had 30 barstools reupholstered for our restaurant, and they came out great. The quality of the work was excellent, the turnaround was smooth, and the finished product looks fantastic in our space. They are easy to work with throughout the process and delivered exactly what we were hoping for and their pricing was…
4.8 ★★★★★ 26 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I am very pleased with the quality of the upholstery on my couch. The owner, Paul, was very efficient every step of the process. He made recommendations about style, which I took and am glad that I did. I got great value for the price, which I thought was quite reasonable. This business does first class work!
Paul did a great job replacing 16 year old cushions on 2 Tropitone patio chairs and a loveseat. He spent a lot of time with us to settle on what cushion thickness and density would be best. Turnaround was within a week of material arriving at the shop. Seeing his other work in the shop reinforced our opinion that they are a highly capable upholstery shop. We’ll be back with other furniture.
Absolutely a joy to work with. Enormous array of fabric from which to choose. Finished products are impeccably done. Oh, and reasonably priced!
Hi CYNTHIA EVANS, Thank you for taking the time to leave us your review. Your feedback is appreciated. Upholstery Specialists
Beautiful
Hi Holly Swanson, We are grateful that you took the time out to leave us a review. Your feedback is appreciated - Upholstery Specialists
Hi Paul, just want to say thank you so much for the great job you did on our bar stool seats! The quality of the material and the great workmanship is outstanding! They look beautiful and better than ever before! Sturdy yet comfortable! We love 'em! Thanks again!!
Hi Tina Mejia, Thank you for taking the time to leave us your review. Your feedback is appreciated. Upholstery Specialists
I highly recommend trusting Upholstery Specialists with restoring treasured well worn furniture to new condition. When I visited the shop, I was impressed with all the fabric choices on hand and how they encouraged me to take several books home to see how the fabric looked in the lighting of my home before deciding. They also ordered fabric swatches per my request that were not available on site. There was no pressure and when I did decide on a fabric, Paul talked me through the restoration process and I felt confident of his expertise. They picked the chair up and delivered it back to me in a couple of weeks. They did a great job and I love it!
We had 30 barstools reupholstered for our restaurant, and they came out great. The quality of the work was excellent, the turnaround was smooth, and the finished product looks fantastic in our space. They are easy to work with throughout the process and delivered exactly what we were hoping for and their pricing was great. Upholstery Specialists is our go-to upholstery shop for all our work in San Jose.
Hi Mike Mayell, Thank you for taking the time to leave us your review. Your feedback is appreciated. Upholstery Specialists
Paul did a beautiful job on my patio furniture set. He helped me select the perfect fabric and added armrests which I would never have thought of. They are super comfortable and I love them. Thank you Paul!
Hi Cindy Puma, Thank you for taking the time to leave us your review. Your feedback is appreciated. Upholstery Specialists
For more than 20 years, I have utilized Upholstery Specialists for many reupholstery projects -- sofas, dining chairs, recliners, upholstered bench, ottoman, etc. Their work has always been top notch. Recently they did 2 vintage chairs for my parents. As always, everything came out perfectly. Quality workmanship and at fair prices. I wish I could give more than 5 stars.
Great service even for small jobs. I had the foam replaced in my couch cushions and was extremely pleased with the results. Now I don’t sink down in my couch! Would definitely use them again for small or large jobs.
Hi Patti Selan, seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Upholstery Specialists
Analyzing 5,827,1615.8M ReviewsFor 16,09716.1K Experts
