Analyzing 6,981,8157M ReviewsFor 19,78319.8K Experts

Experts Reviews · Company report
Upper Keys Veterinary Hospital logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%53+28.9Reliability 24%32+7.8Value 14%52+7.4Replies to reviews 7%100+7.1Craft & service penalty81−1.9Momentum penalty43−5.7Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORE

Upper Keys Veterinary Hospital

Islamorada, Village of Islands, FL · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #68Position by Experts Score among all companies we track in this category. of 74 veterinarians · 4.6★ from 258 Google reviews

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Report card

Percentile vs other veterinarians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Upper Keys Veterinary Hospital is better than 53% of veterinarians.C
53
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Upper Keys Veterinary Hospital is better than 32% of veterinarians.D
32
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Upper Keys Veterinary Hospital is better than 81% of veterinarians.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Upper Keys Veterinary Hospital is better than 52% of veterinarians.C
52
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Upper Keys Veterinary Hospital is better than 43% of veterinarians.C
43
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Upper Keys Veterinary Hospital is better than 100% of veterinarians.A
100

Reviews for your job

Customers hired Upper Keys Veterinary Hospital for 1 kinds of job.

Upper Keys Veterinary Hospital for dog nail trimming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.50
Usually paidThe price range customers picked most often for this job.—
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.50%

All 2 Google reviews tagged “Dog nail trimming”

Darlene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★

The girl at the counter was extremely nice and so was the vet tech. The young man pushing sales, he needs to learn what no means and when someone asks a question, give an answer and not a lecture. The prices are outrageous and the professionalism is just not there. Everyone standing around the front desk talking…

OverpricedDog nail trimmingService not listed
PatrickLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The team at Upper Keys Veterinary Hospital is the best we’ve ever dealt with. They’re super accommodating, skilled and very affordable. Thank you for taking care of our Butters!

Reasonable priceDog flea and tick treatmentDog nail trimmingService not listed

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 74%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Dog nail trimming2—

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