Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts

Experts Reviews · Company report
Upscale Handyman logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty65−3.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Upscale Handyman

Grosse Pointe Woods, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 11 TV mounting services · 4.9★ from 105 Google reviews

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Report card

Percentile vs other TV mounting services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Upscale Handyman is better than 94% of TV mounting services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Upscale Handyman is better than 92% of TV mounting services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Upscale Handyman is better than 65% of TV mounting services.B
65
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Upscale Handyman is better than 100% of TV mounting services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Upscale Handyman is better than 100% of TV mounting services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Upscale Handyman is better than 86% of TV mounting services.A
86

Reviews for your job

Customers hired Upscale Handyman for 8 kinds of job.

Upscale Handyman for general repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 12 Google reviews tagged “General repairs”

Linda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Many shutters and pictures hung - to perfection! I highly recommend Upscale Handyman ( Bill is great) !!! Thank you Bill!

General repairs+ Responsiveness+ Punctuality+ Quality
Leila4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our pharmacy has struggled with finding a reliable handyman until we met Bil! Each time I call him he is there working on the issue within a couple hours. Thank you so much to the upscale handyman crew

Electrical workGeneral repairsPlumbing fixture installation+ Responsiveness+ Punctuality+ Quality
CathyLocal Guide · 222 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The wind caught my storm door and took it right off. I called and within an hour he was here putting it back up. He explained everything he did and it looks great

General repairsHome maintenance & repairs+ Responsiveness+ Punctuality+ Quality
Aubrey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bill performed some miscellaneous work for me and he was very responsive and professional. He was also very friendly, patient, and completed the work quickly. I would definitely reach out to him again in the future due to his skills, personality, and expertise. His services were top notch. I would highly recommend Bill to everyone!

General repairs+ Responsiveness+ Punctuality+ Quality
Zack10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shower door install, fantastic work

General repairs+ Responsiveness+ Punctuality+ Quality
Evangelos1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★

Prepaid for services (at my location) for work to be done at a property (different location). Scheduling issues delayed when he could come to the different location to do work. When updated on availability he argued he had already come to the location which used up the prepaid funds. I tried to explain he simply…

General repairs− Punctuality− Professionalism
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called 10 handymen from Google search and he is the only one that called me back and he called me back within a half hour. He is the only one who had a professional voicemail And was able to come out four days after I called. He was on time, he was professional, he was smart, he was very kind and trusting. He…

Furniture assemblyGeneral repairs+ Responsiveness+ Punctuality+ Quality
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Have called Bill on two occasions. Today he came out to hang shutters on my home. Great job. So helpful, personable and great deal. Highly recommend!

General repairs+ Responsiveness+ Punctuality+ Quality
Cornhole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Bill from Upscale Handyman is the most reliable, hardworking, and talented contractor we have ever hired. His attention to detail as well as his commitment to doing the job right and to our satisfaction is remarkable. We have an older home that was not properly built the first time around. Bill has torn down the old…

General repairs+ Responsiveness+ Punctuality+ Quality
Gene15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

We are very happy with the work that Bill did at our house. We will defiantly use him in the future and we recommend him for most any project you have. He does quality work, showed up on time, works fast, and he is a nice guy.

Gutter cleaningGeneral repairsPaint indoors+ Responsiveness+ Punctuality+ Quality
Marge3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Bill is extremely professional and prompt. He has done multiple days work for me completing various small and large projects so I have much to keep him busy and pay his daily rate. He is extremely hard-working and trustworthy.

General repairsPlumbing fixture installationPaint indoors+ Responsiveness+ Punctuality+ Quality
SusieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 75%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs12—
Paint indoors4—
Furniture assembly4—
Plumbing fixture installation3—
General construction2—
Home maintenance & repairs2—
Repair flooring2—
Drywall repair2—

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