Handyman/Handywoman/Handyperson · Grosse Pointe Woods, MI · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty65−3.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 11 TV mounting servicesiPosition by Experts Score among all companies we track in this category. · better than 30%
4.9★★★★★105 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Upscale Handyman 4.9 out of 5 based on 105 reviews, with the owner responding to 98% of comments. Customers frequently praise the service for punctuality, clear communication, and reasonable pricing for tasks such as TV mounting, exterior repairs, and furniture assembly. Recurring themes highlight professional conduct, same-day availability, and thorough cleanup after jobs. However, a small number of low-star reviews criticize unexpected price increases and disputes over prepaid services or scheduling conflicts.
Google rating: 4.9 out of 5 from 105 reviews (95% five-star).
Reviews on this page: 105 Google reviews (100 with written comments, 12 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 7, 2026.
Service: TV Mounting Service serving Grosse Pointe Woods, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other TV mounting services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Upscale HandymanTV Mounting Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Upscale Handyman: 94/100 on this factor. Category median: 95.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Upscale Handyman: 92/100 on this factor. Category median: 94.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Upscale Handyman: 65/100 on this factor. Category median: 100.B
65
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Upscale Handyman: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Upscale Handyman: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Upscale Handyman: 86/100 on this factor. Category median: 93.A
86
Bar = this company · dark tick = category median.
Star ratings
105 Google reviews we collected
4.9of 5
5 stars10095%
4 stars22%
3 stars00%
2 stars11%
1 star22%
Praise vs complaints
Phrases our text analysis found in 100 written reviews
98%praise
Praise22498%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price125%
Reasonable375%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5524%
Speed & response5323%
Quality & results4721%
Would recommend3817%
Price & value157%
Honesty & trust115%
Communication104%
What customers talk about
We read 100 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service , well informed and very professional.”
“Prompt, clean and did a great job with everything we needed.”
“Scheduling issues delayed when he could come to the different location to do work.”
“He was very thorough and cleaned up after the job was complete.”
“I would highly recommend him to anyone who needs anything from small repairs to updating the whole house!”
“He provided excellent advice on what I should update and offered competitive pricing for his work.”
“Extremely professional, transparent, and thoughtful about my inconvenient situation.”
“He took the time to explain things and ensure I understood.”
People customers mention
Bill25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Upscale Handyman for 8 kinds of job. Pick one to see what they paid and said.
AAnnLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Exceptional customer service! Very respectful of home. I cant give enough kudos! 👏 Expert install tv outdoor at good price.
Reasonable price
LLindsay1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bill is wonderful to work with! He is very skilled and takes pride in his work. Will definitely be working with him on future projects and repairs!
Reasonable price
EElio1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service , well informed and very professional.
Will definitely be using their services for any future projects
PPaul10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Prompt, clean and did a great job with everything we needed. I would highly recommend!
FFar1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Repair and upgrade outdoor siding, trim and deck. Hard and fast worker. Three days to completely revamp the entire exterior of the house. He has very good and creative ideas, along with a skill set to make it perfect. Highly recommended
Reasonable price
NNikkiLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Needed a massive TV hung up very last minute for a business meeting. Called around and Bill showed up the same day and charged me almost half the price as everyone else. Even made a second trip and went out and bought the right materials because I bought the wrong screws. Extremely professional, transparent, and…
Exceptional customer service! Very respectful of home. I cant give enough kudos! 👏 Expert install tv outdoor at good price.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
“Thank you so much, Ann! It was a pleasure working in your home, and I’m glad the install turned out exactly how you wanted. Treating your space with respect is a top priority for us. We truly appreciate the kind words, and we’re always here if you need anything else down the road. - Upscale Handyman”
L
Lindsay Chesney1 reviewiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Bill is wonderful to work with! He is very skilled and takes pride in his work. Will definitely be working with him on future projects and repairs!
Price assessment: Reasonable price
Response from the owner · a month ago
“Thank you so much, Lindsay! It was a pleasure working with you, and I really appreciate you taking the time to leave such a kind review. Looking forward to helping with your future projects — don’t hesitate to reach out anytime!
— Bill, Upscale Handyman”
E
Elio Armani1 reviewiTotal number of Google reviews Elio has written across all businesses on Google Maps, not just this one.
Repair and upgrade outdoor siding, trim and deck. Hard and fast worker. Three days to completely revamp the entire exterior of the house. He has very good and creative ideas, along with a skill set to make it perfect. Highly recommended
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you
N
Nikki NavaroliLocal Guide · 29 reviewsiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Needed a massive TV hung up very last minute for a business meeting. Called around and Bill showed up the same day and charged me almost half the price as everyone else. Even made a second trip and went out and bought the right materials because I bought the wrong screws. Extremely professional, transparent, and thoughtful about my inconvenient situation. Definitely my go to guy in Sterling Heights now.
Price assessment: Great price
Response from the owner · 3 months ago
Thank you
A
Adam LorinczLocal Guide · 16 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Prompt reply and professional services shows you exactly what he is doing and has done, very friendly and came
Out last minute! Please use him for all services !
Response from the owner · 3 months ago
Thank you
J
Jim Ison3 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
BILL IS BRILLIANT!! if you want someone who is dedicated, capable and a creative problem solver, Bill the Upscale Handyman stands above and beyond all the rest!!
Response from the owner · 4 months ago
Thank you Mr. Roger it was a pleasure working with you.
C
Catherine Raker3 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Bill was amazing. We were in a pinch to get a repair done quickly and he was able to help us the day we called. He was very thorough and cleaned up after the job was complete. I highly recommend Upscale Handyman!
