Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Urban Auto Workz logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Urban Auto Workz

Henderson, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 385 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urban Auto Workz is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urban Auto Workz is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Urban Auto Workz is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urban Auto Workz is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urban Auto Workz is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urban Auto Workz is better than 75% of auto repair shops.B
75

Reviews for your job

Customers hired Urban Auto Workz for 8 kinds of job.

Urban Auto Workz for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 168
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Air & cabin filter replacement”

MichelleLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 hours ago★★★★★

The only place I trust with my '08 Jeep Wrangler Unlimited.

Reasonable priceBrakesGeneral repairs & maintenanceOil change+ Quality+ Professionalism+ Value
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I have had many services done at Urban auto workz, over the years .My car is older and unfortunately that's how it goes. They are fast and good with time management. Very happy with the work every time I go there!

Not sureAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Leon11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Seemed very professional and thorough. Could have been a little bit better with Scheduling. Otherwise, We’ll remain customers.

Reasonable priceAir & cabin filter replacement
MARIE1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

It was a great experience. Very clean professional, and they did a great job. My car runs great. They found exactly what I needed and fixed everything Sweet efficient women in the office😇

Reasonable priceAir & cabin filter replacement
Ben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Good job all around good work!!!

Reasonable priceAir & cabin filter replacement
MiguelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Hello, I took my car to get an oil change. And a diagnostics. Urban auto works. They are very professional. They sent me pictures of all the damage areas that needed to be replaced. I have never seen any auto shop that was send people pictures.That parts that needed to be replaced. The prices is very reasonable.…

Great priceAir & cabin filter replacementTiresSteering & suspension repair
Vegas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Zach and crew are Amazing. Kept me up to date all the way through, did an amazing job and my car got fixed right. Thanks.... Highly recommend...

Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Donna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Moved here from out of state, my AC stopped working, Mazda was going to charge over 800$ to fix it, Urban Auto charged 169$ to fix the same problem. They were so nice! As a new resident of Nevada, I will taking my car to them for service!

Air & cabin filter replacement
Darlene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good work by Good People!

Air & cabin filter replacementAuto brake repairAuto water leak repair
Fernando1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

In my opinion, there's number one in Vegas. It's very hard to find an honest mechanic in Vegas. But I found them with these guys. Great customer service, hard-working mechanics.

Air & cabin filter replacement
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Did good job! Done in timely manner Guys were Pleasant and helpful Price was fair

Air & cabin filter replacementAuto A/C replacementAuto brake replacement
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This shop does amazing work. My car feels like it has a new lease on life. Many thanks!

Air & cabin filter replacementAuto engine diagnosticEngine repair
Sheila3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Zach is always pleasant, thorough and professional. If he finds something that needs repair that I didn't know about, he'll call and discuss it so there are no surprises when I get my car. I've been taking my car there for years!

A/C installation & repairAir & cabin filter replacementVehicle Inspection
Rodney11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hands Down, over at Urban Auto Workz Zach and his crew are very knowledgeable on top of that great mechanics when it comes to getting the job done.. Never had to return a vehicle for any of the jobs they performed. The guys are very professional work place is clean & safe even inside the waiting area....

Air & cabin filter replacementAuto brake repairBrakes
BarbaraLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I love Urban Auto Workz! They are the best!!! I got recommended to use them from a lady that works at a local no-kill animal shelter here.. She said almost everyone that works there uses UAW. They're honest, caring, very helpful. Zach the mechanic even went out of his way to help me. He brought my car to local tire…

Air & cabin filter replacementBrakesAir conditioning+ Punctuality+ Quality+ Professionalism
MichaelLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacement
Sharon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacementOil changeService not listed
Frances2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacement
Bill6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementA/C servicesBattery

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance50—
Oil change45—
Auto engine diagnostic26—
Vehicle Inspection25—
Brakes19—
Air & cabin filter replacement18—
Engine repair17—
Steering & suspension repair16—

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