Experts Reviews · Company report
Urban Auto Workz logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Urban Auto Workz

Henderson, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 385 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urban Auto Workz is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urban Auto Workz is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Urban Auto Workz is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urban Auto Workz is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urban Auto Workz is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urban Auto Workz is better than 75% of auto repair shops.B
75

Reviews for your job

Customers hired Urban Auto Workz for 8 kinds of job.

Urban Auto Workz for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 234
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Auto engine diagnostic”

Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This shop is honest and the work that’s done is top notch. Not only did they get my old truck up and running like new (before any work was done -detailed estimates) the transmission needed some work and it is running better than it ever has. they put in new wiring and a new backup camera as well as a new grill with…

Reasonable priceTransmissionElectrical repairGeneral repairs & maintenance
JohnLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had a check engine light. Received a thorough inspection report showing the exact problem with cost of repair. I could not be happier. The is back in running shape at a reasonable cost. Cheers!

Great priceAuto engine diagnosticEngine repairVehicle Inspection
MiguelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Hello, I took my car to get an oil change. And a diagnostics. Urban auto works. They are very professional. They sent me pictures of all the damage areas that needed to be replaced. I have never seen any auto shop that was send people pictures.That parts that needed to be replaced. The prices is very reasonable.…

Great priceAir & cabin filter replacementTiresSteering & suspension repair
Jim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great service. Well trained. Professional. Excellent A/C work. Clean. When they start doing SMOG I'll be there. Best in town. I got COLD A/C now just in time for the summer. You will be well informed. Huge alignment system. ADAS equipped.

Great priceElectrical repairTiresSteering & suspension repair
Tupuse4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Good service and fast they replace the starter it would have been picked up the next day but I have to come with payment and they payment arrangement

Electrical repairAuto engine diagnostic
LarryLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Took truck in for complete inspection and they gave a detailed report with quote for repairs they fixed some things I can afford and will go back for rest when finances allow Zach, Robyn and crew are very professional and know what they're doing.

Reasonable priceAuto engine diagnosticEngine repair
Vegas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Zach and crew are Amazing. Kept me up to date all the way through, did an amazing job and my car got fixed right. Thanks.... Highly recommend...

Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Christy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I wish I could rate this company a 10/10! I came in to have a pre purchase inspection on my vehicle back in December & I must admit the staff were all amazing from the moment I stepped into their building, customer service. I must admit I was hesitant at first because of the type of car I drive, I am a minority…

Great priceGeneral repairs & maintenanceAuto engine diagnosticVehicle safety inspection
DERRIC5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Zack is the most honest mechanic you will meet. He wants to fix your car for you, yes that's true, but he wants you to be happy with his work and come back. Plus, bring your friends and family. Very smart indeed. I've been going to him, I believe well over 10 years now and never once have I complained about…

General repairs & maintenanceAuto A/C rechargeAuto engine diagnostic
Ralph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The best and smoothest my "girl" has run in 15+years! Thank you Zach!

Auto water leak repairGeneral repairs & maintenanceElectrical
DavidLocal Guide · 214 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been visiting this garage for a few years now and they have always been honest and upfront with me. In some cases they have saved me money over what the dealership had quoted me. I am very satisfied with them.

Auto brake repairAuto maintenanceAuto engine diagnostic
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This shop does amazing work. My car feels like it has a new lease on life. Many thanks!

Air & cabin filter replacementAuto engine diagnosticEngine repair
Rodney11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hands Down, over at Urban Auto Workz Zach and his crew are very knowledgeable on top of that great mechanics when it comes to getting the job done.. Never had to return a vehicle for any of the jobs they performed. The guys are very professional work place is clean & safe even inside the waiting area....

Air & cabin filter replacementAuto brake repairBrakes
JamieLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend Zach and his staff to anyone looking for a knowledgeable mechanic. I have an older vehicle that needed some work to pass emissions. Zach worked with me around my schedule for drop off and pickup. Additionally, they quickly diagnosed the problem, always contacted prior to any work for approval,…

Auto engine diagnosticEngine repairGeneral repairs & maintenance
DavidLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were recommended to me by a trusted mechanic among the jeep community. They were honest, the issue I went in for was not needed to repair and they made sure to let me know that and saved alot of cash. I will be using them in the near future.

Auto engine diagnosticGeneral repairs & maintenanceTransmission
FairyQueenLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Urban Auto Workz was recommended to me by the general manager for one of the Firestone locations to have the engine looked at for issues. My first call was picked up by the owner, Zach, who immediately gave me confidence in the company with his honest and straight forward discussion about his availability and what…

Auto engine diagnostic+ Punctuality+ Quality+ Professionalism
BBLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Zach and his crew are not only technically proficient but also ethical . Zach has had many opportunities to pad my repair bill but really just helped me out . Five stars for these guys . I really appreciate them .

BatteryBrakesAuto engine diagnostic
Charles3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My name is Chalrie Organista I am the Service Manager for Airstream Las Vegas. I just dropped off my car for repair after a botched repair from Firestone. There is only 1 thing I can say about this shop and it is WOW. Theses guys are a busy shop for a reason they are good at what they do. They gave me the straight…

Auto engine diagnosticEngine repair
TimLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Zach @Urban Auto Workz got my vehicle in quickly and fixed the problem, also a thanks to Mario!

Auto engine diagnostic+ Professionalism
KennethLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Zach and Mario are both GREAT!! TOP quality work, and FAIREST prices in the Vegas Valley!!

BrakesAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
BarbaraLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I love Urban Auto Workz! They are the best!!! I got recommended to use them from a lady that works at a local no-kill animal shelter here.. She said almost everyone that works there uses UAW. They're honest, caring, very helpful. Zach the mechanic even went out of his way to help me. He brought my car to local tire…

Air & cabin filter replacementBrakesAir conditioning+ Punctuality+ Quality+ Professionalism
Dino3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Reasonable priceTransmissionElectrical repairGeneral repairs & maintenance
Bruce1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticGeneral repairs & maintenance
Seraphine4 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticGeneral repairs & maintenanceOil change
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

BatteryElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
JohnLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnostic+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 0%Not sure 3%

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