Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
Urban Auto Workz logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Urban Auto Workz

Henderson, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 385 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urban Auto Workz is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urban Auto Workz is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Urban Auto Workz is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urban Auto Workz is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urban Auto Workz is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urban Auto Workz is better than 75% of auto repair shops.B
75

Reviews for your job

Customers hired Urban Auto Workz for 8 kinds of job.

Urban Auto Workz for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 174
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Engine repair”

Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This shop is honest and the work that’s done is top notch. Not only did they get my old truck up and running like new (before any work was done -detailed estimates) the transmission needed some work and it is running better than it ever has. they put in new wiring and a new backup camera as well as a new grill with…

Reasonable priceTransmissionElectrical repairGeneral repairs & maintenance
JohnLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had a check engine light. Received a thorough inspection report showing the exact problem with cost of repair. I could not be happier. The is back in running shape at a reasonable cost. Cheers!

Great priceAuto engine diagnosticEngine repairVehicle Inspection
Jim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great service. Well trained. Professional. Excellent A/C work. Clean. When they start doing SMOG I'll be there. Best in town. I got COLD A/C now just in time for the summer. You will be well informed. Huge alignment system. ADAS equipped.

Great priceElectrical repairTiresSteering & suspension repair
LarryLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Took truck in for complete inspection and they gave a detailed report with quote for repairs they fixed some things I can afford and will go back for rest when finances allow Zach, Robyn and crew are very professional and know what they're doing.

Reasonable priceAuto engine diagnosticEngine repair
Ralph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The best and smoothest my "girl" has run in 15+years! Thank you Zach!

Auto water leak repairGeneral repairs & maintenanceElectrical
las2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I always receive excellent, and most importantly, honest service from Zach at Urban. There are lots of other more inexpensive auto repair shops in the valley, but I’m always confident that whatever diagnostic I’m given at Urban, I’m not going to be taken advantage of.

Engine repair
Iga4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I usually get 3 quotes on anything I do (as I did before coming here). It is not easy to find honest people who do quality work. I’ve taken my personal car here and found them to be most reasonably priced and the work was done well and quickly, the people were nice. The guy there gave me 2 options and explained to…

Electrical repairEngine repairSteering & suspension repair
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This shop does amazing work. My car feels like it has a new lease on life. Many thanks!

Air & cabin filter replacementAuto engine diagnosticEngine repair
JamieLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend Zach and his staff to anyone looking for a knowledgeable mechanic. I have an older vehicle that needed some work to pass emissions. Zach worked with me around my schedule for drop off and pickup. Additionally, they quickly diagnosed the problem, always contacted prior to any work for approval,…

Auto engine diagnosticEngine repairGeneral repairs & maintenance
Carolyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Today was just a battery replacement, though Zach at Urban AutoWorkz has done transmission, general repairs and maintenance on my vehicles and I’ve been 💯% satisfied!! May sound crazy to go an auto mechanic for something as standard as a battery, so here’s my thinking. Zach is honest, researches the best parts +…

Auto battery replacementAuto maintenanceEngine repair
logan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

There are incredibly nice and understanding. Every time I have gone in they have been polite and pretty fast doing an amazing job 100% recommend this place!

BrakesEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
BBLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Zach and his crew are not only technically proficient but also ethical . Zach has had many opportunities to pad my repair bill but really just helped me out . Five stars for these guys . I really appreciate them .

BatteryBrakesAuto engine diagnostic
Charles3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My name is Chalrie Organista I am the Service Manager for Airstream Las Vegas. I just dropped off my car for repair after a botched repair from Firestone. There is only 1 thing I can say about this shop and it is WOW. Theses guys are a busy shop for a reason they are good at what they do. They gave me the straight…

Auto engine diagnosticEngine repair
Dino3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Reasonable priceTransmissionElectrical repairGeneral repairs & maintenance
DavidLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Engine repair
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

BatteryElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Donnie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Engine repairOil change+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance50—
Oil change45—
Auto engine diagnostic26—
Vehicle Inspection25—
Brakes19—
Air & cabin filter replacement18—
Engine repair17—
Steering & suspension repair16—

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