Experts Reviews · Company report
Urban Auto Workz logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Urban Auto Workz

Henderson, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 385 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urban Auto Workz is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urban Auto Workz is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Urban Auto Workz is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urban Auto Workz is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urban Auto Workz is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urban Auto Workz is better than 75% of auto repair shops.B
75

Reviews for your job

Customers hired Urban Auto Workz for 8 kinds of job.

Urban Auto Workz for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.50
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 216
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 50 Google reviews tagged “General repairs & maintenance” · showing 20

MichelleLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 hours ago★★★★★

The only place I trust with my '08 Jeep Wrangler Unlimited.

Reasonable priceBrakesGeneral repairs & maintenanceOil change+ Quality+ Professionalism+ Value
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I have had many services done at Urban auto workz, over the years .My car is older and unfortunately that's how it goes. They are fast and good with time management. Very happy with the work every time I go there!

Not sureAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
JamieLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

2 cars deep with Zach and his crew. Great communication with the team and they walk through issues. I like how they send you updates on what they’re doing and you can approve or decline services. Reasonably priced for the area. Highly recommend them.

Reasonable priceGeneral repairs & maintenanceTire rotationsBrakes
Jesse5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great shop for repairs and they are reliable communicative and honest.

Great priceGeneral repairs & maintenanceAir conditioning
House7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Really excellent service and a great staff. Alex and Robin are very professional and got my car in and out without delay.

Great priceAuto maintenanceGeneral repairs & maintenanceOil change+ Quality+ Professionalism+ Value
Eddie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service. Everything was done right I will keep going very good service. See you soon. Thanks.

Reasonable priceGeneral repairs & maintenance
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This shop is honest and the work that’s done is top notch. Not only did they get my old truck up and running like new (before any work was done -detailed estimates) the transmission needed some work and it is running better than it ever has. they put in new wiring and a new backup camera as well as a new grill with…

Reasonable priceTransmissionElectrical repairGeneral repairs & maintenance
Maggie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

I recently visited this garage and overall had a pleasant experience. My 13‑year‑old car needed more repairs than expected which I understand. The only issue was the timing — the repair took longer than the estimate, which made it hard to plan my day. Aside from that, the work was done well, and I’m satisfied with the final results.

Reasonable priceGeneral repairs & maintenanceSteering & suspension replacementVehicle Inspection
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They were very easy to work with and able to inform me What the options were. I’m a snowbird so I couldn’t have anything major done, but there was no pressure. I’ll be back when I have more time.

General repairs & maintenance
Jim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great service. Well trained. Professional. Excellent A/C work. Clean. When they start doing SMOG I'll be there. Best in town. I got COLD A/C now just in time for the summer. You will be well informed. Huge alignment system. ADAS equipped.

Great priceElectrical repairTiresSteering & suspension repair
Vegas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Zach and crew are Amazing. Kept me up to date all the way through, did an amazing job and my car got fixed right. Thanks.... Highly recommend...

Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Pat4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service and trust worthy repair shop. Fast and reliable and great experience. Thank you for great service!

General repairs & maintenanceVehicle InspectionAir conditioning
Rosa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The team at Urban Auto Works always takes care of my car. I’ve been going to them for a couple years now. There’s never any ridiculous “fluff” charges. They send you a detailed report with pictures and do tell you upfront what your car actually needs. I trust them and you should too, you won’t regret it.

Reasonable priceGeneral repairs & maintenanceAuto brake repairVehicle Inspection
Christy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I wish I could rate this company a 10/10! I came in to have a pre purchase inspection on my vehicle back in December & I must admit the staff were all amazing from the moment I stepped into their building, customer service. I must admit I was hesitant at first because of the type of car I drive, I am a minority…

Great priceGeneral repairs & maintenanceAuto engine diagnosticVehicle safety inspection
Stefana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This is my second time taking my car this shop and I will be coming back again for sure! Always super professional and very knowledgeable! Thank you!

Great priceGeneral repairs & maintenanceOil change
Ashlyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wouldn’t go anywhere else. This is a place you can trust and get full respect and honesty on your vehicle

Reasonable priceGeneral repairs & maintenanceOil change
DERRIC5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Zack is the most honest mechanic you will meet. He wants to fix your car for you, yes that's true, but he wants you to be happy with his work and come back. Plus, bring your friends and family. Very smart indeed. I've been going to him, I believe well over 10 years now and never once have I complained about…

General repairs & maintenanceAuto A/C rechargeAuto engine diagnostic
Ralph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The best and smoothest my "girl" has run in 15+years! Thank you Zach!

Auto water leak repairGeneral repairs & maintenanceElectrical
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

An honest business!

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Auntie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Zach was awesome as always, I never take my car anywhere else. Not only did he service my car, but he also advised me of a safety issue that needed care elsewhere

General repairs & maintenance

Show more general repairs & maintenance reviews (30 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 0%Not sure 3%

Jobs customers hired them for

Compare with