Analyzing 7,301,5797.3M ReviewsFor 20,69320.7K Experts

Experts Reviews · Company report
Urban Auto Workz logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Urban Auto Workz

Henderson, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 385 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urban Auto Workz is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urban Auto Workz is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Urban Auto Workz is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urban Auto Workz is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urban Auto Workz is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urban Auto Workz is better than 75% of auto repair shops.B
75

Reviews for your job

Customers hired Urban Auto Workz for 8 kinds of job.

Urban Auto Workz for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#58 / 218
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Steering & suspension repair”

MichelleLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 hours ago★★★★★

The only place I trust with my '08 Jeep Wrangler Unlimited.

Reasonable priceBrakesGeneral repairs & maintenanceOil change+ Quality+ Professionalism+ Value
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I have had many services done at Urban auto workz, over the years .My car is older and unfortunately that's how it goes. They are fast and good with time management. Very happy with the work every time I go there!

Not sureAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
MichelleLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I have been going to Zack since 2021, after several other auto mechanics tried to take advantage and screw me over. Zack is amazing! When my work is under warranty, he handles the whole thing. I have three cars that I take to him. I send every real estate client of mine to his shop. Even if they have their own…

Auto maintenanceOil changeSteering & suspension repair
Matthew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Another great service done by the guys down at Urban Auto Workz. My CV Axles where shot and they fixed it in a very reasonable time got there at 1pm and left close to 3:30pm and price-to-labor ratio is something you won’t find anywhere else in Vegas very fair pricing all around and super friendly staff so welcoming…

Reasonable priceSteering & suspension repair
NoelleLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Honest, professional, and run by enthusiasts. I brought my car in for a diagnostic and within a few short hours my car was ready with a very detailed inspection and a reasonably priced quote included. I absolutely will be returning here to have the install done! Update: returned to have the suspension job done.…

Reasonable priceSteering & suspension repairSteering & suspension replacementWheel alignment
MiguelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Hello, I took my car to get an oil change. And a diagnostics. Urban auto works. They are very professional. They sent me pictures of all the damage areas that needed to be replaced. I have never seen any auto shop that was send people pictures.That parts that needed to be replaced. The prices is very reasonable.…

Great priceAir & cabin filter replacementTiresSteering & suspension repair
Jim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great service. Well trained. Professional. Excellent A/C work. Clean. When they start doing SMOG I'll be there. Best in town. I got COLD A/C now just in time for the summer. You will be well informed. Huge alignment system. ADAS equipped.

Great priceElectrical repairTiresSteering & suspension repair
Randy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Prompt repairs at a fair price. Friendly folks.

Great priceSteering & suspension repair
JLocal Guide · 319 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have been going to Urban Auto Workz for numerous years and have recommended them to my friends. They are honest in their assessments and provide quality work.

Steering & suspension repair
Iga4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I usually get 3 quotes on anything I do (as I did before coming here). It is not easy to find honest people who do quality work. I’ve taken my personal car here and found them to be most reasonably priced and the work was done well and quickly, the people were nice. The guy there gave me 2 options and explained to…

Electrical repairEngine repairSteering & suspension repair
Darlene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good work by Good People!

Air & cabin filter replacementAuto brake repairAuto water leak repair
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This shop does amazing work. My car feels like it has a new lease on life. Many thanks!

Air & cabin filter replacementAuto engine diagnosticEngine repair
Chip14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

zack is a good man does the right thing and stands behind his work

Steering & suspension repair+ Punctuality+ Professionalism+ Value
MatthewLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wow what can I say, these guys at Urban Auto Workz are great. Let me start by saying Mario was very quick and informative with my quote. These guys are really honest mechanic that do quality work in a speedy fashion (Hard to find in vegas). They were able to change out my entire suspension(Expedition) in 4 hours…

Steering & suspension repair+ Punctuality+ Quality+ Professionalism
Seraphine4 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticGeneral repairs & maintenanceOil change
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

BatteryElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance50—
Oil change45—
Auto engine diagnostic26—
Vehicle Inspection25—
Brakes19—
Air & cabin filter replacement18—
Engine repair17—
Steering & suspension repair16—

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