A few months ago I hired Urban Earth to completely gut my back yard and re-do it. It was a pleasure working with the landscape designer, however, she had to go on a medical leave about 2 days before the job was completed. My job was turned over to Steve, the owner. He has been extremely poor at communication, and does not even return phone calls. I have 5 dead bushes, a problem with my artificial turf, and also with my pavers. I spent $80k on this yard and I am far from happy that these problems are not being addressed. I noticed today that the lowest rated Google reviews on Urban Earth are not available to view. If Steve doesn’t want bad reviews then he should provide better customer service. I’m hoping that this review will get his attention and we can get these issues squared away. If I had it to do over, I would not hire Urban Earth.
Urban Earth Landscaping
Urban Earth Landscaping at a glance
Google reviewers rate Urban Earth Landscaping 4.7 out of 5 based on 84 reviews. Customers frequently praise the team for punctuality, professional communication, and thorough cleanup during full yard transformations, irrigation installations, and grading projects. However, several low-star reviews cite a recurring pattern of poor communication and unresolved post-construction issues, such as unreturned calls, delayed repairs, and property damage that was not addressed promptly.
- Google rating: 4.7 out of 5 from 84 reviews (89% five-star).
- Reviews on this page: 84 Google reviews (77 with written comments, 14 with photos).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: September 12, 2026.
- Service: Gravel Installation Service serving Albuquerque, New Mexico.
Data from Google, last updated October 26, 2026.
Score profile vs other gravel installation services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
Star ratings
84 Google reviews we collected
- 5 stars7589%
- 4 stars22%
- 3 stars00%
- 2 stars34%
- 1 star45%
Praise vs complaints
Phrases our text analysis found in 77 written reviews
- Praise13993%
- Complaints107%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price211%
- Reasonable1372%
- Overpriced211%
- Not sure16%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3423%
- Quality & results2517%
- Speed & response2517%
- Communication2416%
- Would recommend2315%
- Price & value139%
- Honesty & trust53%
What customers talk about
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very professional and cleaned up after the work was completed.”
“They did and excellent job, answered all my questions.”
“Damaged my car port with a skid steer while doing demo work on my lawn and are currently cutting it up without permission to try to "fix" it after I e…”
“The team alway arrived early, immediately got to work, and worked "full-out" the entire time.”
“He was great to work with, communicated well, and made sure everything was done right.”
“We are extremely happy with the finished product and would definitely recommend Urban Earth Landscaping to anyone looking to transform their landscaping!”
“When I say avoid this company I mean it, the price might be nice but the hassle, inconsistent, lack of communication, paid for and yet has completed i…”
“The estimate they provided was both fair and accurate—something that’s hard to come by these days.”
“Given the premium prices they charge, one would reasonably expect professional, high-quality service.”
“From the bidding process to the final clean-up, Urban Earth was responsive, hard-working and reliable.”
People customers mention
- Steve 7 reviews
- Beth 5 reviews
- Gibson 4 reviews
- Erin 4 reviews
- Gail 3 reviews
- Robert 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Urban Earth Landscaping for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
A few months ago I hired Urban Earth to completely gut my back yard and re-do it. It was a pleasure working with the landscape designer, however, she had to go on a medical leave about 2 days before the job was completed. My job was turned over to Steve, the owner. He has been extremely poor at communication, and…
Raul Ortiz and his crew installed a new irrigation system at my home. They did and excellent job, answered all my questions. They were very professional and cleaned up after the work was completed.
Urban Earth Landscaping did an outstanding job transforming our front yard. They completely removed almost all of the existing landscaping and replaced it with decorative gravel, a new irrigation system, and beautiful new plantings. The finished project looks fantastic, and we couldn’t be more pleased with the…
Jaime Reyna arrived as scheduled today and did a fantastic job. Not only did he replace the 3 plants I needed, he took extra effort to review the emitters and re-adjust where necessary and went the extra mile to re-arrange the 5 Ivy vines correcting for better exansion, and he answered my additional questions about…
Raul Ortiz and his crew did an amazing job. I only needed to have the grading redone at my new home to help with drainage and they went above and beyond! got rid of the weeds that blew in and removed left over cement and debris from the construction of the home.
What a wonderful and rewarding experience!! Our garden was destroyed when the old septic tank was replaced; old trees were pulled up and tossed to the side, the hardscape demolished, the drip system was wrecked. In just two-days, Carlos and his team completely built a new, beautiful retaining wall. They also…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Landscape installations | 10 | — |
| Stone landscaping | 10 | — |
| Rock landscaping | 10 | — |
| Landscape design | 9 | — |
| Walkway landscaping | 8 | — |
| Gardening services | 5 | — |
| Yard landscaping | 5 | — |
| Landscaping design | 5 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 84 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Raul Ortiz and his crew installed a new irrigation system at my home. They did and excellent job, answered all my questions. They were very professional and cleaned up after the work was completed.
- Price assessment: Reasonable price
- Services: Landscape installations
Thank you so much for the wonderful review and for trusting Urban Earth Landscaping with your new irrigation system! We’re especially happy to hear about your experience with Raul and his crew. Raul takes great pride in his work, and we’re fortunate to have him as part of the Urban Earth team. Providing quality workmanship, answering our customers’ questions, and leaving every property clean and cared for are all incredibly important to us. We truly appreciate your business and your kind words. We’ll be sure to share them with Raul and the crew. Thank you again, Rich! Urban Earth Landscaping 🌿
Urban Earth Landscaping did an outstanding job transforming our front yard. They completely removed almost all of the existing landscaping and replaced it with decorative gravel, a new irrigation system, and beautiful new plantings. The finished project looks fantastic, and we couldn’t be more pleased with the results. We worked closely with Nigel, who designed the entire project and personally supervised the work from start to finish. He was great to work with, communicated well, and made sure everything was done right. We are extremely happy with the finished product and would definitely recommend Urban Earth Landscaping to anyone looking to transform their landscaping!
- Price assessment: Reasonable price
- Services: Landscape installations
Thank you so much, Greg, for taking the time to share your experience! We’re thrilled to hear how happy you are with the transformation of your front yard and the finished design. We’ll be sure to pass your kind words along to Nigel. He takes great pride in creating landscapes that are not only beautiful but thoughtfully designed for each homeowner and property. It’s wonderful to hear that his communication and attention to detail helped make the entire process such a positive experience. Thank you for trusting Urban Earth Landscaping with your home and for recommending our team. We hope you enjoy your beautiful new landscape for many years to come! Urban Earth Landscaping 🌿
Jaime Reyna arrived as scheduled today and did a fantastic job. Not only did he replace the 3 plants I needed, he took extra effort to review the emitters and re-adjust where necessary and went the extra mile to re-arrange the 5 Ivy vines correcting for better exansion, and he answered my additional questions about my raised beds. He certainly adds to Urban Earth's good reputation. I will ask for him for any future needs I have. He needs to be well rewarded for his work! Thanks, Carol
Thank you so much for your thoughtful review, Carol! We're thrilled to hear that Urban Earth Landscaping provided such exceptional service during our visit. We believe that great landscaping goes beyond completing the task at hand, and it's wonderful to know that Jaime took the time to inspect your irrigation emitters, reposition your ivy vines for healthier growth, and answer your questions about your raised beds. Your recognition of his professionalism, expertise, and willingness to go the extra mile means a great deal to us. We'll be sure to share your kind words with Jaime and reward him well. Thank you for trusting us with your yard. We look forward to helping you with any future projects or maintenance needs. We'll be happy to send Jaime your way again! Warm regards, Urban Earth Landscaping 🌿
Raul Ortiz and his crew did an amazing job. I only needed to have the grading redone at my new home to help with drainage and they went above and beyond! got rid of the weeds that blew in and removed left over cement and debris from the construction of the home.
- Price assessment: Not sure
Thank you, Brian, for your wonderful review! We’re so glad to hear that Raul and his crew exceeded your expectations. Proper grading and drainage are critical to protecting a home’s investment, and we’re proud that the team was able to go above and beyond by addressing the weeds and construction debris as well. We’ll be sure to share your kind words with Raul and the crew. Thank you for trusting Urban Earth Landscaping with your project, and we appreciate the opportunity to help make your new home even better. Urban Earth Landscaping 🌿
What a wonderful and rewarding experience!! Our garden was destroyed when the old septic tank was replaced; old trees were pulled up and tossed to the side, the hardscape demolished, the drip system was wrecked. In just two-days, Carlos and his team completely built a new, beautiful retaining wall. They also redesigned the drip system so it better watered the garden, plus brought in topsoil and tons of gravel to reshape the garden. The plants and trees planted in the new garden were healthy xeric scape plants. The team alway arrived early, immediately got to work, and worked "full-out" the entire time. I can't say enough how pleased we are with the quality of their work.
Thank you so much, Susan, for your thoughtful review and for sharing your experience with our team! We know how stressful it can be to see a garden and outdoor space disrupted after a major septic replacement project, so we’re incredibly grateful for the opportunity to help bring your landscape back to life. We’re thrilled to hear that Carlos and his crew exceeded your expectations with the new retaining wall, improved drip irrigation system, and refreshed xeriscape design. Creating beautiful, functional outdoor spaces while using healthy, water-wise plants that thrive in New Mexico’s climate is something we’re very passionate about. We also appreciate your kind words about the team’s hard work and professionalism. Carlos and the crew take great pride in showing up early, working efficiently, and treating every project with care and attention to detail. Thank you again for trusting Urban Earth Landscaping with your garden transformation. We hope you enjoy your beautiful new outdoor space for many years to come! Urban Earth Landscaping 🌿
Urban Earth recently finished our backyard landscaping and did better than we could have ever dreamed. Bridgette our designer was amazing to work with, incredibly personable and took our ideas and vision and blew us away with how it all turned out. Carlos and the rest of the team that installed everything was great, they were professional, answered all our questions and everything is perfect. We now have our dream backyard oasis thanks to Bridgette, Carlos and the whole team!
- Price assessment: Reasonable price
- Services: Stone landscaping, Landscape installations, Garden design, Landscape design, Hardscaping
Thank you so much for the incredible review, Sarah! We’re thrilled to hear that your new backyard turned out even better than you imagined. It was such a pleasure working with you throughout the process. Bridgette truly has a gift for bringing ideas to life, and we’re so glad she was able to help create the backyard oasis you envisioned. We’ll also be sure to pass along your kind words to Carlos and the entire installation team. They take great pride in their craftsmanship and customer care, so your feedback means a lot to all of us. Thank you again for trusting Bridgette and our team to transform your project. We hope you enjoy your beautiful outdoor space for many years to come! Urban Earth Landscaping 🌿
Awesome - Fantastic - Amazing On bid, on time, all people I delt with were courteous, professional, supportive and knowledgeable. I highly recommend Urban Earth Landscaping. A big thank you to Nina for great designing and to Dominic and his crew for all their hard work and great personalities.
- Price assessment: Reasonable price
- Services: Stone landscaping
Thank you so much for the wonderful review, James! We truly appreciate your kind words and are thrilled to hear you had such a positive experience with our team from start to finish. Providing projects on time and on budget while delivering exceptional craftsmanship and customer service is always our goal, so your feedback means a great deal to us. We’ll be sure to share your compliments with Nina, Dominic, and the entire crew. They work incredibly hard and will be excited to know their efforts made such a lasting impression. Thank you again for choosing Urban Earth Landscaping and for your warm recommendation. Urban Earth Landscaping 🌿
Urban Earth Landscaping did a wonderful job of transforming our grass yard into a beautiful xeriscape. They also replaced a 35 year old retaining wall with a split face stone wall. Mina did the landscaping plan with renderings for us to see and was very hands-on managing the project. Daniel Jr. and teammates Juan and Genaro did an awesome job with the implementation and were very flexible with minor changes. Makes me wish we had another project for them to work on!!
- Price assessment: Reasonable price
- Services: Stone landscaping, Walkway landscaping, Rock landscaping, Gardening services
Thank you so much for your thoughtful review, Kirk. It was truly a pleasure working with you on transforming your yard into a beautiful xeriscape and replacing your retaining wall with a new split face stone wall. We’re so glad you enjoyed the design process with Mina and appreciated her hands-on approach throughout the project. We’ll also be sure to share your kind words with Daniel Jr., Juan, and Genaro. Our team takes great pride in delivering quality craftsmanship while making the process smooth and flexible for our clients. Hearing that we left you wishing for another project is one of the best compliments we could receive. Thank you again for trusting Urban Earth Landscaping with your home, and we hope to work with you again in the future! Urban Earth Landscaping 🌿
Urban Earth did an amazing job on our outdoor remodel. Jesus and his entire team were great to work with. Robert and Gail took an idea and made it reality. They showed up promptly, listened, and used their expertise to make something that we will enjoy for years.
- Services: Stone landscaping, Walkway landscaping, Concrete masonry, Rock landscaping, Landscape installations, Landscape design
Thank you so much, Matthew, for the kind words and for trusting us with your outdoor remodel! We’re thrilled to hear that your experience with Jesus and the crew, along with Robert and Gail, was such a positive one. Taking an idea and turning it into a space you’ll enjoy for years is exactly what we strive for, and it means a lot to know our team delivered on that for you. We truly appreciate your support and are grateful you chose Urban Earth Landscaping. We hope your new outdoor space creates many great memories! Urban Earth Landscaping 🌿
Business details
- Address: 8814 2nd St NW, Albuquerque, NM 87114
- Phone: (505) 333-8327
- Website: urbanearthlandscaping.com
- Service area: Albuquerque, NM