Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts

Experts Reviews · Company report
Urban Oasis Head Spa & Massage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Urban Oasis Head Spa & Massage

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 20 hot tub spas · 4.8★ from 130 Google reviews

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Report card

Percentile vs other hot tub spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urban Oasis Head Spa & Massage is better than 82% of hot tub spas.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urban Oasis Head Spa & Massage is better than 79% of hot tub spas.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Urban Oasis Head Spa & Massage is better than —% of hot tub spas.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urban Oasis Head Spa & Massage is better than 100% of hot tub spas.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urban Oasis Head Spa & Massage is better than 100% of hot tub spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urban Oasis Head Spa & Massage is better than 100% of hot tub spas.A
100

Reviews for your job

Customers hired Urban Oasis Head Spa & Massage for 4 kinds of job.

Urban Oasis Head Spa & Massage for massage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Massage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 38 Google reviews tagged “Massage” · showing 20

Kat1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 hours ago★★★★★

This was a great experience very nice and clean and my therapist was very nice and she really helped my shoulders.. Thank you!!

Massage
Maria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Very relaxing

Great priceMassage
Eboni3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Truly one of the best massages I have ever had! I will definitely be returning in the future.

Massage
KarynLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

The head spa and massage were both great.

Great priceMassage
Caramel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★

I visited Urban Oasis for a 90-minute massage that my daughter purchased for me as a birthday gift, costing over $100. Unfortunately, what should have been a relaxing and enjoyable experience turned into one of the most uncomfortable and disappointing massages I’ve ever received. My biggest concern was the…

OverpricedMassage
Seth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great massage, very thorough, no lasting pain, and snacks at the end! Affordable too!

Great priceMassage
TiffanyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This place is amazing! Great service, and you feel like a new person afterwards.

Great priceMassage
AlexLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I highly recommend Urban Oasis Head Spa & Massage. The staff is very friendly and the whole environment is very soothing from the start. They provide you with cute slippers and a dressing gown, and the changing room is bright and clean. As for my massage I have absolutely no complaints! I came in for a deep tissue…

Reasonable priceMassage
GymFlow20Local Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very good massage and they people were soo nice to me ! 😍😍my first time going ! They even give you a little snack plate afterwards and they give you slippers to wear prior to getting a massage. The kindness is why I’ll rate it a 9.5/10!

Reasonable priceMassage
asia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

I enjoyed my experience and my masseuse was very good with his hands.

Great priceMassage
Quindola12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service. Very professional and very personable.

Reasonable priceMassage therapyMassage
Sade2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Wonderful staff the massage was great

Reasonable priceMassage
Nece1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

great service. great environment. great ambiance from start to finish. my masseuse was very attentive and made sure i was ok the entire time.

Great priceMassage
Tee12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

First time ever having a massage and honey it was wonderful! Soooo therapeutic almost feel asleep! Beautiful place and so kind and friendly!! I will definitely be back!!

Great priceMassage therapyMassage
Mad1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Absolutely amazing massage! Very relaxing and excellent experience

Great priceMassage
نبيله1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

It was great job i loved it

Reasonable priceMassage
sara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They did great job my mom and I loved it

Reasonable priceMassage therapyMassage
Christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Overall this was a nice first experience for a head spa and message. I wasn’t always sure where to go and when, but the staff helped me. I recommend the scalp detox treatment.

Reasonable priceMassageService not listed
JessicaLocal Guide · 193 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

It was a great experience, and very similar to a spa experience ive had before. I got the 60 min and they paid attention to every part. They also provided free scented oils, and did the hot stones and hot towel. I will definitely be back

Great priceSpa packagesMassage
Miss10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

This review is not meant to discourage anyone from booking; I simply want to share my experience. Overall, the massage itself was excellent—I'd rate it 10/10. However, there were a few aspects of the experience that I did not enjoy: 1. A female therapist started my massage, but midway through, a male therapist…

Massage

Show more massage reviews (18 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 36%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Spa packages46—
Massage38—
Massage therapy13—
Facial3—

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