Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts

Experts Reviews · Company report
Urban Oasis Head Spa & Massage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Urban Oasis Head Spa & Massage

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 20 hot tub spas · 4.8★ from 130 Google reviews

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Report card

Percentile vs other hot tub spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urban Oasis Head Spa & Massage is better than 82% of hot tub spas.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urban Oasis Head Spa & Massage is better than 79% of hot tub spas.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Urban Oasis Head Spa & Massage is better than —% of hot tub spas.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urban Oasis Head Spa & Massage is better than 100% of hot tub spas.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urban Oasis Head Spa & Massage is better than 100% of hot tub spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urban Oasis Head Spa & Massage is better than 100% of hot tub spas.A
100

Reviews for your job

Customers hired Urban Oasis Head Spa & Massage for 4 kinds of job.

Urban Oasis Head Spa & Massage for spa packages

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.46
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Spa packages”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 46 Google reviews tagged “Spa packages” · showing 20

Hanna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

It was amazing service! Massage was 10/10

Spa packages
Jillian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Everything was amazing!! I received the 60 minute massage and it was very relaxing. I got refreshments immediately after and hospitality was awesome. I will be back!!!!

Great priceSpa packages
durgaprasad1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Good service for scalp and hair cleaning

Reasonable priceSpa packages
SeanLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I haven’t had a massage this good since I was in the Army stationed over in South Korea!!! The staff is super friendly and they truly care about you!!!!

Great priceSpa packages
Madison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Best hour of my life! They take their time with you and the atmosphere and customer service is top notch! I will be back!

Customer photo from Madison's review
Great priceSpa packages
Hailey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a wonderful experience here and will be coming back the gentleman who took care of me was amazing and i would have traded this experience for anything! Also they give you snacks after your service!

Customer photo from Hailey's review
Great priceSpa packages
Katherine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

It was my first time experience there and I ABSOLUTELY LOVED IT ‼️‼️

Great priceSpa packages
Shaquita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I love oasis, so relaxing and very affordable Everyone was very very nice

Spa packages
Rikki3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

What a relaxing experience. Highly recommend.

OverpricedSpa packagesFacialService not listed
December3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My son and granddaughter got a package (massage and hair washing)for my 50th birthday. Every moment from walking through the door to the very end was sooo AMAZING!!! The young lady who took care of me was so sweet unfortunately I didn’t get her name. Lord when I say the hair wash was sooo refreshing and relaxing,…

Spa packages
Kennedy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing Massage, Stay is very attentive and welcoming. Would highly recommend

Spa packages
McKenzi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had such a busy day today! And was feeling all the tension and stress of the job! This was the most incredible deep tissue massage I’ve had in ages! Thank you so much I will be a frequent customer!!!🥰🙏🏼

Great priceSpa packages
Leslie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

One of the best messages I have ever had. Besides the service being amazing. The friendliness of the staff and cleanliness of this establishment was over the top amazing. If you are looking for a massage, please come here!

Great priceSpa packages
Shundreka6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Took my husband for a relaxing day first time visiting we will be back

Reasonable priceSpa packages
dawn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Had a back and foot massage by Michael and it was AMAZING! The moment you walk in you are treated like a queen. So many extra touches to make it a luxurious experience. I will be back soon to try the scalp therapy. I highly recommend this place!

Great priceSpa packages
JessicaLocal Guide · 193 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

It was a great experience, and very similar to a spa experience ive had before. I got the 60 min and they paid attention to every part. They also provided free scented oils, and did the hot stones and hot towel. I will definitely be back

Great priceSpa packagesMassage
Chiquitta7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Everything was so nice! An absolute great job. As soon as we walked through the door the service started. 20/10 service! Will be back again!

Reasonable priceSpa packages
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very relaxing. Very professional and organized.

Reasonable priceSpa packages
SpookyKooky12192 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

absolutely amazing it felt so good. Everybody took care of me very well. Great experience 100% going back.

Great priceSpa packages
Jenny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I honestly can't say enough good things about Urban Oasis Head Spa & Wellness. From the moment we walked through the door until the moment we left, every single part of the experience was absolutely incredible. The staff made us feel so welcome, and every detail was thoughtfully done. I've had spa treatments…

Great priceSpa packages

Show more spa packages reviews (26 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 36%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Spa packages46—
Massage38—
Massage therapy13—
Facial3—

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