Analyzing 6,750,3346.8M ReviewsFor 19,07219.1K Experts
Customers frequently praise the relaxing atmosphere, professional staff, and effective treatment of specific pain points, including deep tissue and Thai massage services. Recurring themes highlight the therapists' ability to address tension and the clean, inviting environment. However, several low-star reviews criticize the business for poor communication, unreturned calls, and difficulties with scheduling or honoring gift certificates.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
226 Google reviews we collected
Phrases our text analysis found in 203 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 203 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Beautiful environment, firm, consistent, professional massage.”
“Her attention to detail and ability to make you feel comfortable and relaxed really set her apart.”
“Highly recommend her to anyone looking for a quality massage.”
“I definitely would not recommend - there are so many other massage and wellness offices in the valley - don't go here.”
“Katai is a pro who listened carefully and treated my problem areas really effectively.”
“Super responsive, very attentive to every subtle attachment requested, super professional, and overall excellent work.”
“She’s professional, welcoming, and genuinely cares about providing the best experience possible.”
“We drove an hour and a half just to come here, and it was 100% worth it.”
praise complaint · found by our text analysis, Google review wording unchanged.
Samantha is absolutely amazing! She’s professional, welcoming, and genuinely cares about providing the best experience possible. Her attention to detail and ability to make you feel comfortable and relaxed really set her apart. Excellent atmosphere, outstanding service, and an all-around great experience. Highly…
Booked last minute when I really needed a massage. It was one of the best massages I’ve had…and I’ve had a few massages. The environment was great, light and safe. I highly recommend !
The owner, Morgan, is so professional and kind. The Spa has an excellent vibe; you can tell she treats her team extremely well and that they all get along.
Morgan is amazing at what she does. Has healing hands, can’t recommend her enough!!
Relaxing environment and amazing massage. I have been a few times and it has always been a great! I highly recommend Urban Oasis.
Kristina was amazing! Best massage I’ve ever had really works out the knots and is very knowledgeable
4.9 ★★★★★ 226 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Beautiful environment, firm, consistent, professional massage.
Samantha is absolutely amazing! She’s professional, welcoming, and genuinely cares about providing the best experience possible. Her attention to detail and ability to make you feel comfortable and relaxed really set her apart. Excellent atmosphere, outstanding service, and an all-around great experience. Highly recommend her to anyone looking for a quality massage. Definitely five stars!
Booked last minute when I really needed a massage. It was one of the best massages I’ve had…and I’ve had a few massages. The environment was great, light and safe. I highly recommend !
The owner, Morgan, is so professional and kind. The Spa has an excellent vibe; you can tell she treats her team extremely well and that they all get along.
Morgan is amazing at what she does. Has healing hands, can’t recommend her enough!!
Relaxing environment and amazing massage. I have been a few times and it has always been a great! I highly recommend Urban Oasis.
Amazing service will be back. Thank you
Kristina was amazing! Best massage I’ve ever had really works out the knots and is very knowledgeable
My go to massage place currently
My first massage! And it was amazing! I can’t think of a time I was more relaxed. Thank you Morgan .
Analyzing 6,750,3346.8M ReviewsFor 19,07219.1K Experts
