Experts Reviews · Company report
Urban Oasis Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%70+4.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Urban Oasis Spa

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 64 spas · 4.9★ from 440 Google reviews

Report card

Percentile vs other spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urban Oasis Spa is better than 93% of spas.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urban Oasis Spa is better than 88% of spas.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Urban Oasis Spa is better than —% of spas.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urban Oasis Spa is better than 100% of spas.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urban Oasis Spa is better than 100% of spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urban Oasis Spa is better than 70% of spas.B
70

Reviews for your job

Customers hired Urban Oasis Spa for 4 kinds of job.

Urban Oasis Spa for facial

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.79
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Facial”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 79 Google reviews tagged “Facial” · showing 20

Anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I recently treated my girlfriend to a spa experience at Urban Oasis Spa, where she received the Urban Oasis Aromatherapy treatment. The atmosphere was peaceful, relaxing, and welcoming from the moment we arrived. While I waited, the staff kindly offered me tea, which was a thoughtful touch and made me feel just as…

Customer photo from Anthony's reviewCustomer photo from Anthony's review
Reasonable priceSpa packagesFacialMassage
Payal10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

This is hands down the best spa I have ever been to!!! I booked a package with a 60-minute massage, a 45-minute head spa, and a 15-minute gua sha facial, and every minute was heavenly! They start you off with a lovely foot scrub and a welcome drink, then finish with “tea time,” where you enjoy tea and a macaron…

Spa packagesFacialMassage
AliciaLocal Guide · 107 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

This hidden oasis in the middle of the city was a mini-getaway in the middle of a work trip (within walking distance of the conference center and major hotels). I recommend the sensitive skin care treatment as a gentle refresher, so there is no redness going into meetings the next day. The esthetician was welcoming…

Customer photo from Alicia's review
Reasonable priceFacial
Olivia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

My first long spa day was incredible! I got a package that was offered for this month including a massage, head massage and facial. I added an extra facial service as well. The hospitality and kindness were amazing and as soon as you walk in. The space has an overwhelming feeling that’s inviting and creates…

Customer photo from Olivia's review
Great priceSpa packagesFacialMassage
Devin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

This is a gold mine. Here for a 40th birthday girls weekend. And this is the place to go with your crew. Face - flawless. Hair - flawless. Head massage - flawless.

Reasonable priceSpa packagesFacialMassage
Grace8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

what a gem! The staff is very nice and the treatments are phenomenal. Will def be back.

Customer photo from Grace's review
Great priceSpa packagesFacial
FrankiLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I got the Bali Head Spa. Masterful. Transcendent. Delightful. Truly a rare treat, but one I won't forget. I was completely transported. I will be coming back. It's such a lovely gift to give someone... Even if that someone is yourself. Enjoy this photo of the after head spa treat.

Customer photo from Franki's review
Not sureFacialMassage
Sydney6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Such a beautiful experience. Beautiful spa with fantastic services

Great priceFacial
Luna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

One of the best experiences of my life , definitely will come back to do every treatment they have

Reasonable priceSpa packagesFacial
Jade7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Absolutely wonderful!!! This was by far my best spa experience. Everyone here was so professional and kind. I booked a petal head spa. I have coily/curly 4b hair and came once before. Both Grace and May were able to manage my hair type and give me the best experience. My experience here made the start of my birthday…

Great priceSpa packagesFacial
Trisha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Urban Oasis such always such a lovely experience - the attention to detail and dedication to making sure you feel relaxed is unmatched. And the space is so nice and clean as well!

Reasonable priceSpa packagesFacial
Alexa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

So thoughtful and relaxing! Highly recommend. thank

Great priceSpa packagesFacial
Kaya1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Amazing experience!!!

FacialMassage
Laila2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I absolutely love this place!!! The services are amazing, the staff are so nice, and I always feel so relaxed after! Definitely recommend

Reasonable priceFacial
Wensly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The best ever will always recommend!⭐️⭐️⭐️⭐️⭐️

Reasonable priceSpa packagesFacialMassage
Angelina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been to Urban Oasis before- several times actually & I always recommend them to others.. But this time they went above and beyond! I had all my services done by Lucy- and she was phenomenal, I went for my birthday and came out to a candle and treats:)) My skin feels amazing, my hair feels unreal and my body…

Great priceSpa packagesFacialMassage
allyana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a wonderful time! It was relaxing and peaceful, and the massage was very calming, I will definitely be coming back

FacialMassage
Kiana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Lucy made my experience perfect! 10/10

Reasonable priceFacialMassage
Jen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

10/10 experience, absolutely amazing!!

Great priceSpa packagesFacialMassage
xinrong5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Lucy is the best therapist ! Very professional!

Facial

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 53%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Massage164—
Spa packages137—
Facial79—
Eyelash extensions3—

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