Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Urban Oasis Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%70+4.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Urban Oasis Spa

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 64 spas · 4.9★ from 440 Google reviews

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Report card

Percentile vs other spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urban Oasis Spa is better than 93% of spas.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urban Oasis Spa is better than 88% of spas.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Urban Oasis Spa is better than —% of spas.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urban Oasis Spa is better than 100% of spas.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urban Oasis Spa is better than 100% of spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urban Oasis Spa is better than 70% of spas.B
70

Reviews for your job

Customers hired Urban Oasis Spa for 4 kinds of job.

Urban Oasis Spa for spa packages

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.137
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Spa packages”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 137 Google reviews tagged “Spa packages” · showing 20

Molly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Omg book now!! I got their Warm and Restore ritual, which included a massage, head spa, and gua sha. It was AMAZING! Very conveniently located, fairly priced, and a lovely little space. 10/10, definitely coming back!

Great priceSpa packagesMassage
Taj6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very relaxing environment in the middle of the city. Incredibly nice and attentive staff, asked about pain points and other issues. Very clean. Wonderful experience with tea time at the end

Reasonable priceSpa packagesMassage
maddie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Wonderful experience with very nice and experienced staff. Would come again!

Spa packagesMassage
Anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I recently treated my girlfriend to a spa experience at Urban Oasis Spa, where she received the Urban Oasis Aromatherapy treatment. The atmosphere was peaceful, relaxing, and welcoming from the moment we arrived. While I waited, the staff kindly offered me tea, which was a thoughtful touch and made me feel just as…

Customer photo from Anthony's reviewCustomer photo from Anthony's review
Reasonable priceSpa packagesFacialMassage
Payal10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

This is hands down the best spa I have ever been to!!! I booked a package with a 60-minute massage, a 45-minute head spa, and a 15-minute gua sha facial, and every minute was heavenly! They start you off with a lovely foot scrub and a welcome drink, then finish with “tea time,” where you enjoy tea and a macaron…

Spa packagesFacialMassage
Taylor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

What a wonderful experience! Relaxing, quiet, and just what I needed. Excellent spa

Great priceSpa packages
Katie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Phenomenal! First time experiencing a head spa and it did not disappoint. They are so accommodating, friendly and really go the extra mile to make you feel pampered. I highly recommend!

Not sureSpa packages
Olivia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

My first long spa day was incredible! I got a package that was offered for this month including a massage, head massage and facial. I added an extra facial service as well. The hospitality and kindness were amazing and as soon as you walk in. The space has an overwhelming feeling that’s inviting and creates…

Customer photo from Olivia's review
Great priceSpa packagesFacialMassage
Devin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

This is a gold mine. Here for a 40th birthday girls weekend. And this is the place to go with your crew. Face - flawless. Hair - flawless. Head massage - flawless.

Reasonable priceSpa packagesFacialMassage
Grace8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

what a gem! The staff is very nice and the treatments are phenomenal. Will def be back.

Customer photo from Grace's review
Great priceSpa packagesFacial
Kartik1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing massage and super chill vibe. Clean rooms, friendly staff, total reset. 10/10, going back soon.

Great priceSpa packages
Natalie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Highly recommend. So relaxing. Great experience.

Spa packagesMassage
Teddy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very calming, enjoyed the entire experience!

Reasonable priceSpa packagesMassage
Kristin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★

I let this sit with me for a couple of days because I don’t usually write reviews, but this experience disappointed me differently. My birthday was September 21, and I had been wanting to experience a head spa for a while, so a friend surprised me with an appointment. I went in nervous but excited, especially for…

OverpricedSpa packages
AmoretteLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

A very luxurious experience. The environment was so relaxing and inviting. I cannot wait to return. The staff were warm and so friendly. Very clean facility and good tea and snacks too!

Reasonable priceSpa packages
Patricia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The entire experience was incredibly relaxing. Every little detail thought of and executed flawlessly. Had the head spa service and my whole body is relaxed. Amazing staff with incredible expertise. Highly recommend, I will be back.

Reasonable priceSpa packages
Rebecca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The facial and then head massage/wash was incredible. Impeccable service and vibe.

Spa packages
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My wife and I went to Urban Oasis for a couples massage and it was absolutely amazing! Highly recommend!

Great priceSpa packagesMassage
Luna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

One of the best experiences of my life , definitely will come back to do every treatment they have

Reasonable priceSpa packagesFacial
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Urban Oasis is amazing!! Lucy was the best. I have never flight more refreshed and zen. Cannot wait to come back.

Great priceSpa packages

Show more spa packages reviews (117 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 53%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Massage164—
Spa packages137—
Facial79—
Eyelash extensions3—

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