Experts Reviews · Company report
Urban Tailz logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%85+49.9Reliability 26%77+20.1Value 15%100+15.2Craft & service penalty99−0.1Momentum penalty73−2.7Experts Score= 82Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Urban Tailz

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 59 dog walkers · 4.9★ from 90 Google reviews

Report card

Percentile vs other dog walkers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urban Tailz is better than 85% of dog walkers.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urban Tailz is better than 77% of dog walkers.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Urban Tailz is better than 99% of dog walkers.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urban Tailz is better than 100% of dog walkers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urban Tailz is better than 73% of dog walkers.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urban Tailz is better than —% of dog walkers.–
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Reviews for your job

Customers hired Urban Tailz for 1 kinds of job.

Urban Tailz for dog walking

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Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.56
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog walking”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Dog walking”

Kaitlin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★

Horrible experience. No redeeming qualities. Do not use this service!

Dog walking
PatLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We used Urban Tailz for our dog Oakley for years while we lived in the city and always had a great experience. Oakley can be a little reactive around other dogs, so it was really important to us to have walkers who understood that, took the time to learn her habits, and let her get comfortable with them. Every…

Great priceDog walking
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Urban Tailz has been an excellent dog walking service for us. All their staff is so sweet and patient with our dog, and they are great with special requests. Management is also wonderful and accommodating. Would recommend their services!

Reasonable priceDog walking
Jesse8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kathryn and I can’t say enough good things about Urban Tailz, and specifically our walker, Athena. Leaving our dog, Shasta, in someone else's hands can be stressful, but Athena’s professionalism and the business's transparency put us completely at ease while we’re at work. We especially love the detailed…

Dog walking
MeganLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

As someone that has worked in the pet care industry, I am very selective about who I trust my dogs with, and I HIGHLY recommend Urban Tailz! They’re very thorough with the onboarding process. They’re highly responsive and excellent with communication. They are also very accommodating to my particular requests and my dogs’ quirks.

Dog walking
ClaireLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We've been using UT for 6+ years and they are fantastic. Great flexibility and support via the app, which I love. The report after each walk is amazing. Both of our rescue pups were/are tricky to walk, and the walkers have been professional and able to handle them.

Dog walking
SteveLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Urban Tailz has been great to work with. They're professional, reliable, and as flexible as they can be. I recommend them to everyone who needs help with their pets.

Reasonable priceDog walking
Jamie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They have been wonderful! Been using urban tailz for many years and I highly recommend. Great at handling both challenging dogs and senior dogs. Always able to accommodate all my requests. Very dependable and quality walkers who are trained!

Reasonable priceDog walking
Devin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been using this company for 4–5 years (maybe longer), and they have been consistently wonderful. One of the things I appreciate most is their effort to keep your dog’s walker consistent—something that makes a huge difference for both the dog and the owner. Over the years, I’ve had three regular walkers, and…

Customer photo from Devin's reviewCustomer photo from Devin's review
Reasonable priceDog walking

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 80%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dog walking9—

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