Pest control service · San Antonio, TX · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 186 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 89%
5.0★★★★★801 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$101typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Urban Texas Pest Control five stars based on eight hundred and one reviews, noting that the owner responds to ninety-nine percent of comments. Customers frequently highlight punctual appointments, reasonable pricing, and thorough treatments for ants and rodents. Staff are described as knowledgeable and patient, often explaining processes and answering questions. One lower-rated review criticized inaccurate information provided by office staff regarding equipment usage, though the majority of feedback remains positive regarding service quality and communication.
Google rating: 5.0 out of 5 from 801 reviews (99% five-star).
Reviews on this page: 801 Google reviews (716 with written comments, 11 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 28, 2026.
Service: Wildlife serving San Antonio, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Urban Texas Pest ControlWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urban Texas Pest Control: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urban Texas Pest Control: 99/100 on this factor. Category median: 90.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Urban Texas Pest Control: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urban Texas Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urban Texas Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urban Texas Pest Control: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
801 Google reviews we collected
5.0of 5
5 stars79399%
4 stars61%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 716 written reviews
100%praise
Praise1,501100%
Complaints50%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price14352%
Reasonable13047%
Overpriced00%
Not sure41%
$101-4% vs typical wildlife removal services
Middle half of what 175 customers paid ($81–$119) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude41628%
Quality & results31721%
Speed & response24216%
Would recommend23215%
Communication14610%
Price & value966%
Honesty & trust574%
What customers talk about
We read 716 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very patient and took the time to answer all of my questions.”
“He provided wonderful service to our new home, look forward to their continued service :)”
“Very responsive and friendly, reasonably priced too.”
“I will recommend Urban Texas Pest Control to anyone needing pest control services.”
“Customer service has been the most helpful I’ve experienced and I cannot recommend this company enough.”
“He answered all our questions and explained the process.”
“Not only did the company treat us fairly, offering a competitive price for a non-standard service like ground wasps, but they also performed promptly.”
“Their staff are like family - we trust them in our home.”
People customers mention
Joshua41 reviews
Luis15 reviews
Tina13 reviews
Kimball12 reviews
Mathias11 reviews
Paul7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Urban Texas Pest Control for 8 kinds of job. Pick one to see what they paid and said.
EElizabeth7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
The service was great! Joshua explained everything he was doing during his visit to my home. He was very patient and took the time to answer all of my questions. I really appreciated his professionalism and the time he spent making sure I understood everything. Highly recommend!
Paid $100–120Reasonable priceHornet & wasp extermination
MMaria10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Very professional and knowledgeable thank you works well with customers. Always able to speak with someone. Safety for people and animals is their concern so any questions or suggestions is always tended to
Paid $80–100Reasonable priceFlea & mite exterminationGeneral pest inspectionCockroach extermination
AAbigail2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Joshua came out and was so friendly and extremely knowledgeable!! He provided wonderful service to our new home, look forward to their continued service :)
Paid $80–100Great priceSpider exterminationGeneral pest inspection
JJennifer3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Very responsive and friendly, reasonably priced too. I manage a few properties and when comparing to other pest control services these guys have a better range of services with better prices and customer service.
Paid $40–60Great priceHornet & wasp exterminationRodent exterminationTermite inspection
CCaroline3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
CJ was so friendly and polite and patient. He answered all my questions and gave me instructions on what to do next. I will recommend Urban Texas Pest Control to anyone needing pest control services.
Paid $100–120Reasonable priceTermite inspectionGeneral pest inspectionMosquito extermination
JJames5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very professional service by CJ on my invasion of fire ants, crazy ants, pharaoh ants, sugar ants and more. The lady at the office is very helpful in getting an appointment set up. Everything seems sufficient and thorough. Thank you Urban Texas!
Very knowledgeable and thorough. As for my results after 2 months; it was a night and day difference. Highly recommend.
Response from the owner · 4 days ago
Thank you for the great review! We’re thrilled to hear you’ve seen such a night-and-day difference after two months. Our team takes pride in providing thorough, knowledgeable pest control that delivers results. We appreciate your recommendation and trust in Urban Texas Pest Control!
L
Lee Williams4 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
CJ was great. He was very knowledgeable and efficient. He answered all our questions and explained the process. Definitely recommend!
Response from the owner · 4 days ago
Thank you for the great review! We're glad CJ provided knowledgeable, efficient service and took the time to answer your questions; we appreciate your recommendation and trust in Urban Texas Pest Control!
E
Elizabeth Guerrero7 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
The service was great! Joshua explained everything he was doing during his visit to my home. He was very patient and took the time to answer all of my questions. I really appreciated his professionalism and the time he spent making sure I understood everything. Highly recommend!
Price assessment: Reasonable price
Price: $100–120
Services: Hornet & wasp extermination
Pest type: Ants, Rodents, Cockroaches, Spiders
Response from the owner · 4 days ago
Thank you for the wonderful review! We’re glad Joshua provided professional, thorough pest control service and took the time to explain everything and answer your questions. We appreciate your recommendation and your trust in Urban Texas Pest Control!
B
Brent Thacker13 reviewsiTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Great efficient service! Checked all areas for issue and throughly treated.
Price assessment: Great price
Price: $100–120
Services: Hornet & wasp extermination, General pest inspection, Bug & insect extermination
Response from the owner · 4 days ago
Thank you for the great review! We’re glad you received efficient, thorough pest control service and that our team took the time to inspect and treat all the necessary areas. We appreciate your trust in Urban Texas Pest Control!
G
Giovanni Martinez2 reviewsiTotal number of Google reviews Giovanni has written across all businesses on Google Maps, not just this one.
Dominic was very friendly and informative of the services he was providing for the day.
Services: Cockroach extermination
Response from the owner · 4 days ago
Thank you for the great review! We’re glad Dominic provided friendly, informative service and clearly explained your pest control treatment. We appreciate your trust in Urban Texas Pest Control!
M
Maria Garza10 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Very professional and knowledgeable thank you works well with customers. Always able to speak with someone. Safety for people and animals is their concern so any questions or suggestions is always tended to
Price assessment: Reasonable price
Price: $80–100
Services: Flea & mite extermination, General pest inspection, Cockroach extermination, Bug & insect extermination
Pest type: Cockroaches, Other
Response from the owner · 4 days ago
Thank you for the wonderful review! We take pride in providing knowledgeable, professional pest control while prioritizing the safety of your family and pets. We’re always happy to answer questions and make sure our customers feel heard and taken care of. We appreciate your trust in Urban Texas Pest Control!
A
A V2 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Services: Hornet & wasp extermination, Spider extermination, General pest inspection, Bug & insect extermination, Ant extermination, Service not listed
Response from the owner · a year ago
Hi AV. Thanks so much for the great review! We're happy to hear that CJ was able to take care of you.
A
Abigail Tsai2 reviewsiTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
Joshua came out and was so friendly and extremely knowledgeable!! He provided wonderful service to our new home, look forward to their continued service :)
Price assessment: Great price
Price: $80–100
Services: Spider extermination, General pest inspection
J
Jason Turner9 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
