Experts Reviews · Company report
Urbane Beauty Co. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty90−1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Urbane Beauty Co.

Troy, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 30 hair removal services · 4.9★ from 248 Google reviews

Report card

Percentile vs other hair removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urbane Beauty Co. is better than 87% of hair removal services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urbane Beauty Co. is better than 91% of hair removal services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Urbane Beauty Co. is better than 90% of hair removal services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urbane Beauty Co. is better than 100% of hair removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urbane Beauty Co. is better than 100% of hair removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urbane Beauty Co. is better than 79% of hair removal services.B
79

Reviews for your job

Customers hired Urbane Beauty Co. for 8 kinds of job.

Urbane Beauty Co. for eyebrows

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Eyebrows”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 49 Google reviews tagged “Eyebrows” · showing 20

Madeline8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Beautiful space and perfect brows every time! Ashley is a professional and you feel like you are with a friend!

Eyebrows
Becky8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always a great experience! Friendly, great work

Eyebrows
KRISTINA2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I love Ashley! She is honest and knowledgeable about her craft! There has never been any pressure about getting a service and she is willing to discuss any procedure including risks, cost and continued need to maintain this look. I have referred multiple friends who have also been pleased with their services! Urbane is spotless and convenient.

Great priceEyebrowsService not listed
Billiejo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Always a great experience. Very professional and amazing results ❤️

Reasonable priceEyebrows
RanaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I’ve been Ashley’s client for five years, and she continues to be truly exceptional. She’s talented, kind, attentive, and genuinely invested in making sure you leave feeling your best. I always feel relaxed and cared for from start to finish. Her studio is spotless and beautifully organized, which makes the whole experience even more enjoyable.

Eyebrows
tiffanyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I came here to get my eyebrows microbladed and the process and results were amazing. I was taken care of by Ashley and she took her time and helped me feel very comfortable for my first time. Before booking I had contemplated many times if I should get my eyebrows done or not but after seeing the results I’m not…

Eyebrows
Abby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Professional and clean with a friendly and open environment!

Eyebrows
ashlee13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After going to different microblading spas over the years and not getting the results I wanted I took a chance and drove the distance to see Ashley, and she is the REAL deal. Not only did she nail my eyebrows, she gave me extremely valuable information to aid me in my health journey- b12 injections are absolutely…

B-12 injectionsEyebrows
Erica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ashley and Becca are amazing!

Dysport treatmentEyebrows
JuliannLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Ashley is not only great at shaping eyebrows but she is an absolutely wonderful human. I enjoy every appointment. Can't wait to do lashes next. Will never go anywhere else!!

Eyebrows
Jessica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and relaxing experience. Got exactly what I wanted. Everyone was very friendly as well. Will definitely recommend them to everyone.

Eyebrows
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Best place for everything brows and beauty. Ashley is a master of her craft and tailors every treatment to the individual.

B-12 injectionsDermaplaningDysport treatment+ Punctuality+ Cleanliness+ Quality
Danielle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Urbane is one of the most inviting salons with exceptional quality. Ashley, Jess, Stacey and team not only welcome you to a relaxing, beautiful experience but they ensure your needs are heard, and met. Every team member is highly skilled, detailed-oriented and extremely communicative no matter what service you get.…

EyebrowsWaxing
Tiffany11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ashley is a warm and knowledgeable RN. She knows her product lines inside and out and can ease any questions or concerns. She takes the time to listen to your goals and problem areas and suggests solutions, keeping you informed every step of the way, so nothing is a surprise. Jess is also a top notch professional.…

EyebrowsPermanent lip makeupMicroblading
Colleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had microblading done by Ashley and I couldn't be happier. I was super nervous about having this done, but I am so happy that I finally made the consultation and followed through. She does amazing work- my brows look full and natural :). It took me about two years of pondering this decision and I'm so glad I went for it!

Eyebrows
ReyaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Becca gave me my first ever brow lamination. If you’re considering getting one. DO IT AND GO HERE TO SEE BECCA. She was so gentle and my brows look absolutely amazing. I can’t wait to come back. The whole staff was extremely friendly and ready to help.

Eyebrows
Alicia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve been seeing Becca at Urbane Brows and Beauty for my eyelash extensions for almost a year now. ALL of the staff has always been so friendly and nice ! Their business is always clean and such a warming place to walk into !! They have so many services they provide and they really are the best of the best ! Becca…

EyebrowsEyelash enhancementsEyeliners+ Cleanliness+ Quality+ Professionalism
Patti5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Urbane beauty co is the place to go for amazing brows! Ashley Austin is amazing with her attention to detail and everyone there is super friendly and personable. Their new location is great! Easy to get to and super clean. I can’t wait to go back to check out some of their other services! Definitely ⭐️⭐️⭐️⭐️⭐️

EyebrowsMicroblading+ Punctuality+ Cleanliness+ Quality
AlishaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I cannot Express enough how much I loved The microblading course!!!! I am So happy and confident, I learned So much from Ashley! She is amazing, I also Got my eye brows microbladed! She did incredible. I wanted To know what it felt like for my future clients! She’s awesome. I will be going back and highly recommend…

Customer photo from Alisha's reviewCustomer photo from Alisha's reviewCustomer photo from Alisha's review
Eyebrows+ Punctuality+ Cleanliness+ Quality
Tara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Such a nice and welcoming space! My esthetician was amazing and super friendly! Honestly my eyebrows look the best theyve ever looked

Body waxingEyebrowsEyelash enhancements+ Punctuality+ Cleanliness+ Quality

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 75%Overpriced 0%Not sure 0%

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