Melissa Williams15 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEarnest was very thorough with the treatment of our home as well so respectful!
Urbanex Pest Control
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%95+13.4Replies to reviews 7%32+2.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 53 rodent controlPosition by Experts Score among all companies we track in this category. · better than 48%
5.0 ★★★★★ 2,657 Google reviews · 24 photos
98%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
10%reviews answered by the owner
$128typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Urbanex Pest Control at a glance
Google reviewers rate Urbanex Pest Control five stars based on 2,657 reviews, with the owner responding to ten percent of them. Customers frequently praise technicians for thorough treatments, clear communication, and professional conduct during pest and rodent services. However, low-star reviews consistently highlight difficulties with the cancellation process, including unexpected charges for unperformed services and perceived barriers to terminating contracts, which contrasts with the positive feedback regarding service quality.
- Google rating: 5.0 out of 5 from 2,657 reviews (98% five-star).
- Reviews on this page: 2,656 Google reviews (2,491 with written comments, 30 with photos).
- Owner responses: the business replied to 10% of reviews.
- Most recent review: October 24, 2026.
- Service: Rodent Control serving White Settlement, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other rodent control
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urbanex Pest Control: 95/100 on this factor. Category median: 94.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urbanex Pest Control: 93/100 on this factor. Category median: 92.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urbanex Pest Control: 95/100 on this factor. Category median: 100.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urbanex Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urbanex Pest Control: 32/100 on this factor. Category median: 98.D
32
Bar = this company · dark tick = category median.
Star ratings
2,656 Google reviews we collected
- 5 stars2,61298%
- 4 stars161%
- 3 stars20%
- 2 stars40%
- 1 star221%
Praise vs complaints
Phrases our text analysis found in 2,491 written reviews
- Praise2,80699%
- Complaints271%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price3527%
- Reasonable8566%
- Overpriced22%
- Not sure65%
$128+16% vs typical rodent control
Middle half of what 74 customers paid ($101–$146) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results1,14340%
- Staff & attitude78328%
- Communication35513%
- Speed & response32411%
- Would recommend1887%
- Honesty & trust221%
- Price & value181%
What customers talk about
We read 2,491 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Earnest was very thorough with the treatment of our home as well so respectful!”
“Service still not canceled ask requested, terrible customer service.”
“Ernest was professional and thoughtful, gave me the opportunity to ask questions about the service and what he had planned to do.”
“…les staff that I am not interested they become combative with a very bad attitude.…”
“He listened to my concerns and communicated how he would treat them.”
“Explicitly agreed to only the first 2 services to try them out when door to door salesman, Charles, ignored my No Soliciting sign and knocked anyway.”
“Explained everything very well, took care of all my concerns and was quick and efficient.”
“Whoever is in charge of payroll within Urbanex, I highly recommend him for a raise!”
“I had a terrible experience with Urbanex and would not recommend their services to anyone.”
“He was thorough in his application and demonstrated genuine commitment to providing top-notch service.”
“Very thorough, polite, professional and very affordable.”
“Over priced, product doesn't work, their techs are pretty lazy.”
People customers mention
- Logan 61 reviews
- Zach 58 reviews
- Herschel 57 reviews
- Jeremy 54 reviews
- Jerry 44 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Urbanex Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Rosemary12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Ernest was professional and thoughtful, gave me the opportunity to ask questions about the service and what he had planned to do. When he finished, he came back to let me know what he had done and what he had found.
Paid $160–180Reasonable price
Will2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Great Job Logan Did, made sure he answered any questions and checked me after he was finished with the service.
Paid $100–120Reasonable priceRodent exterminationSpider exterminationAnt extermination
Alison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Jessica is super friendly and never fails to ask if I have any concerns. I highly recommend her!
Paid $120–140Reasonable priceBug & insect extermination
Bubbah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Dawson is the one! I didn’t have faith in the company as I’ve had bad experiences before with other companies but thanks to this guy? I don’t mind Urbanex hitting my account up unexpectedly like they did this last time even though it pissed me off at first 😂. I really can’t stress enough how great of a quality…
Paid $140–160Not sureHornet & wasp exterminationRodent exterminationSpider extermination
skibig1710 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Earnest - Did a great He is taking us into Fall and keep the pest under control.
Paid $120–140Reasonable priceService not listed
Kelsey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Christian was very personable. He was kind and thorough. He graciously answered all of our questions and explained each step of what he was doing. Looking forward to these bugs being GONE!!!
Paid $140–160Reasonable priceSpider exterminationCockroach exterminationBug & insect extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Spider extermination | 76 | $81–$144 |
| Hornet & wasp extermination | 76 | $81–$186 |
| Ant extermination | 65 | $86–$167 |
| Rodent extermination | 53 | $103–$323 |
| Flea & mite extermination | 26 | $125–$282 |
| Bug & insect extermination | 22 | $63–$128 |
| Cockroach extermination | 15 | $91–$246 |
| General pest inspection | 10 | $53–$116 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 2,657 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
April Torres1 reviewTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShe is wonderful! Very kind and did a really great job! Went above and beyond to help us! Explain everything very clearly. Promote this young lady!!! Or pay her more. Businesses like yours need more people like Jessica!!!
- Services: Hornet & wasp extermination, Rodent extermination, Spider extermination
Response from the owner · 2 days ago
Thank you for your fantastic feedback, April! It's wonderful to hear that Jessica made such a positive impact during your visit. We truly appreciate your recognition of her hard work and dedication. Your support means a lot to us!
Tami White14 reviewsTotal number of Google reviews Tami has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJerry and Logan
- Price assessment: Reasonable price
- Services: Spider extermination, Bug & insect extermination, Ant extermination
- Pest type: Ants, Cockroaches, Spiders
Rosemary Rai12 reviewsTotal number of Google reviews Rosemary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleErnest was professional and thoughtful, gave me the opportunity to ask questions about the service and what he had planned to do. When he finished, he came back to let me know what he had done and what he had found.
- Price assessment: Reasonable price
- Price: $160–180
Response from the owner · 5 days ago
Thank you for your kind words, Rosemary! We're delighted to hear that Ernest provided you with a professional and informative experience. It's great to know he took the time to address your questions and keep you informed throughout the process. Your feedback is truly appreciated!
Lacie Ventriere7 reviewsTotal number of Google reviews Lacie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDawson was FANTASTIC!! If I could give him 10 stars, I would!! He is very attentive, considerate, and friendly!! I LOVED having him be assigned as my house's exterminator! This guy was above and beyond awesome! Whoever is in charge of payroll within Urbanex, I highly recommend him for a raise! Or a promotion! Someone in charge give Dawson ALL of the gold stars!!! Thank you, DAWSON for everything!!
- Services: Hornet & wasp extermination, Rodent extermination, Spider extermination, Bug & insect extermination, Ant extermination
- Pest type: Ants, Rodents, Cockroaches, Spiders, Mosquitoes, Other
Response from the owner · 6 days ago
Thank you for sharing your wonderful experience! It's great to hear that Dawson made such a positive impact during your service. His attentiveness and friendly approach truly shine through in your feedback. We appreciate your recommendation and will make sure to recognize his fantastic work. Your support means a lot to us!
john tracyLocal Guide · 22 reviewsTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJessica did a great job!
- Price assessment: Reasonable price
- Price: $120–140
- Services: Hornet & wasp extermination, Spider extermination, Cockroach extermination, Bug & insect extermination, Ant extermination
- Pest type: Ants, Termites, Cockroaches, Spiders
Mary Smith4 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleZachary always does a thorough job with my pest problems! Urbanex can be trusted.
- Price assessment: Reasonable price
- Services: Hornet & wasp extermination, Termite inspection
- Pest type: Ants
Response from the owner · a week ago
Thank you for your kind words, Mary! We're glad to hear that Zachary has been able to help you with your pest issues. It's great to know you trust us for your needs. We appreciate your feedback!
Denise Newton10 reviewsTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePleasant and friendly. And professional.
- Price assessment: Reasonable price
- Price: $120–140
- Services: Rodent extermination
- Pest type: Ants, Rodents, Spiders
Response from the owner · a week ago
Thank you for your kind words, Denise! We're delighted to hear that you found our team pleasant, friendly, and professional. Your experience is important to us, and we appreciate your feedback!
Douglas PentecostLocal Guide · 270 reviewsTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways great service. Never any issues.
- Price assessment: Reasonable price
Response from the owner · a week ago
Thank you for the fantastic review! We're delighted to hear that you consistently enjoy great service with us. It’s our goal to ensure a smooth experience every time. We appreciate your support!
Alexis Diamond-CanslerLocal Guide · 30 reviewsTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAundrae was very thorough. He listened to my concerns and communicated how he would treat them. Thanks Aundrae!
- Services: Bug & insect extermination
Response from the owner · a week ago
Thank you for the wonderful feedback! It's great to hear that Aundrae took the time to listen to your concerns and clearly communicated his approach. We appreciate your support and will be sure to share your kind words with him!
Business details
- Address: 3450 Alemeda St Ste 347, Fort Worth, TX 76126
- Phone: (817) 383-7082
- Website: urbanexpro.com
- Service area: White Settlement, TX