Experts Reviews · Company report
USA Carpet Care & Dye logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%89+23.2Value 15%100+15.2Momentum penalty56−4.4Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

USA Carpet Care & Dye

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 4.9★ from 89 Google reviews

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.USA Carpet Care & Dye is better than 92% of mattress cleaning.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.USA Carpet Care & Dye is better than 89% of mattress cleaning.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.USA Carpet Care & Dye is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.USA Carpet Care & Dye is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.USA Carpet Care & Dye is better than 56% of mattress cleaning.C
56
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.USA Carpet Care & Dye is better than —% of mattress cleaning.–
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Reviews for your job

Customers hired USA Carpet Care & Dye for 5 kinds of job.

USA Carpet Care & Dye for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$484
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Carpet steam cleaning” · showing 20

Rosemary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dave came in with another helper and between the two of them they did an awesome job. I had my bathroom tile floor done and my living room carpet. I didn't think they could get my tiled floor as clean as they did. But it looked like brand new. I was so pleased. And the same for my living room carpet. Dave, you guys…

Carpet steam cleaningService not listed
JenniferLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

What a great experience! Dave and his partner arrived on time, were extremely polite and did an amazing job! Thank you so much!

Great priceCarpet steam cleaningUpholstery cleaning
Nicole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Love USA Carpet! Never a long wait for an appointment and always smells so fresh and clean afterwards!!!

Great priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Angela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been using this business for some years. They do a phenomenal job. Their customer service is excellent.

Paid $100–150Great priceCarpet steam cleaning
Tiffany14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Team was great, very nice and took their time and made sure i was happy before leaving, will use the services again

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaning
Eve9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing! 2 areas and hall way plus stairway. They got out stains in my carpet. The other carpet companies could not get out. At the last minute, I asked them to clean the stairway and they had no absolutely no problem with my last-minute request! Very professional, friendly, and quick! Super clean!

Paid $100–150Great priceCarpet steam cleaning
candy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have used this carpet cleaning place for over 10 years. They have always done a great job. They are fast efficient and they leave your carpet really clean. They do my area rug and it is spotless. Sometimes I have stains on the carpet and each time I do it comes out really clean after they have shampooed my carpet.…

Paid $100–150Great priceCarpet steam cleaning
Lakisha12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The guys did awesome job on my carpet will use them for now on thank you

Customer photo from Lakisha's reviewCustomer photo from Lakisha's review
Carpet steam cleaning
DeannaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Saif and his team did such a great job cleaning our carpets, not once but twice in 1 month! Just after getting our carpets, cleaned, our dog destroyed an aloe plant and turned it into mud. He drug it through the entire house, with short notice they came back out and it looked good as new! So grateful just the best carpet cleaning service in Macomb!

Customer photo from Deanna's review
Paid $200–250Great priceCarpet steam cleaningUpholstery cleaning
SuzanLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend! I couldn’t be happier with the experience I had with USA Carpet, from the moment I reached out for a quote to the final walkthrough after the job was done, everything was handled with professionalism, care, and attention to detail! Thank you so much!

Great priceCarpet steam cleaning
Eugene8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These guys were out of sight! From the initial phone call to the appointment adjustment to the actual work. The team came in introduce themselves and went to work. Immediately, I could see the results just like the advertisement. They gave me some advice on my worn carpet and began to put in the work. I am very…

Paid $100–150Reasonable priceCarpet steam cleaning
Joyce7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love this company highly recommend, will use again

Paid $100–150Great priceCarpet steam cleaning
Maria8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been using USA Carpet Cleaning for many many years for our carpets, tile grout, and our upholstery (sectional). Their team is amazing at getting stains out and making our floors look like new!

Great priceCarpet steam cleaning
Tangela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Friendly, timely and professional service. Carpets looked and smelled clean. I will definitely use them again.

Reasonable priceCarpet steam cleaning
JenniferLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

USA carpet and cleaning is the absolute best! They come on short notice & And go above and beyond to get your carpet Looking back to brand new. Their professional, Personable & Seem to really care about The work they put in. From how fast & convenient It is to get an appointment, to how quick and great of a job…

Great priceCarpet steam cleaning
Lucy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thanks Dave, for very professional and friendly service. My old carpet looks new again. Also thank you Dave for your punctuality and job done in a timely manner..

Customer photo from Lucy's review
Great priceCarpet steam cleaning
Ann6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've had my carpet cleaned for years by Hagopian, Stanley Steamer, etc, and hands down, and this has been the BEST experience I've had. There was a grease stain in my carpet Hagopian has tried to get out for months. One call with USA Carpet and the issue is resolved. I highly, highly recommend this company. I will never go back to anyone else.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Right2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our company has used USA carpet for years. We’ve seen them work miracles on our properties. They’re prompt, professional, and they do amazing work.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JaredLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Was due for some general steam cleaning of furniture, rugs and basement carpet - USA Carpet Care did not disappoint. I called a few places and they were the most flexible with a great rate. Spoke with Dave on the phone and he was very friendly. The day of service they were on-time and swift. The walk-through was a…

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jakia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve used this company 3 times and they have been the best most reasonably price carpet cleaning service ever! Great quality service

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality

Show more carpet steam cleaning reviews (1 more) →

Price

$136-54% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 71%Reasonable 29%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning21$214–$484
General carpet cleaning12$209–$427
Area rug cleaning9$158–$373
Pet stain & odor removal9$170–$385
Upholstery cleaning8$203–$371

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