Carpet cleaning service · St. Clair Shores, MI · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%89+23.2Value 15%100+15.2Momentum penalty56−4.4Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 61 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 22%
4.9★★★★★89 Google reviews · 20 photos
98%five-star reviews
4.50★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$136typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate USA Carpet Care & Dye 4.9 out of 5 based on 89 reviews, noting the owner responds to all feedback. Customers frequently cite punctuality, friendly communication, and affordable pricing for carpet, tile, grout, and upholstery cleaning. Recurring themes include effective stain removal and quick service times. One low-star review criticized the work quality and professionalism, stating the service was not worth the cost.
Google rating: 4.9 out of 5 from 89 reviews (98% five-star).
Reviews on this page: 89 Google reviews (81 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 5, 2026.
Service: Mattress Cleaning Service serving St. Clair Shores, Michigan.
Data from Google, last updated November 6, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
USA Carpet Care & DyeMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.USA Carpet Care & Dye: 92/100 on this factor. Category median: 96.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.USA Carpet Care & Dye: 89/100 on this factor. Category median: 96.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.USA Carpet Care & Dye: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.USA Carpet Care & Dye: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.USA Carpet Care & Dye: 56/100 on this factor. Category median: 100.C
56
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.
Star ratings
89 Google reviews we collected
4.9of 5
5 stars8798%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 81 written reviews
99%praise
Praise16399%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1271%
Reasonable529%
Overpriced00%
Not sure00%
$136-54% vs typical mattress cleaning
Middle half of what 9 customers paid ($118–$216) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4226%
Quality & results3924%
Speed & response3823%
Would recommend2213%
Price & value1811%
Honesty & trust32%
Communication21%
What customers talk about
We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gentlemen we're very professional and they did an excellent cleaning job on my carpet.”
“Dave came in with another helper and between the two of them they did an awesome job.”
“He was on time great sevice, clean the room in no time great cleaning sevice.”
“I would highly recommend them and will be using them again when my carpets need some extra TLC”
“Quick efficient , flexible and worth every penny I am so happy!”
“They were fast, reliable, they showed up when they said they were going to show up they cleaned up after themself, very professional, they paid attent…”
“Good communication with staff on appointment and time of arrival estimation.”
People customers mention
Dave7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired USA Carpet Care & Dye for 5 kinds of job. Pick one to see what they paid and said.
AAliciaLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Quick service and very friendly. Dave and his crew were respectful of my property and left my space clean. I had a 9x12 wool rug and a 2x4 rug cleaned and they came out perfect. I wanted clean, and it was very much delivered.
Paid $100–150Reasonable priceArea rug cleaning
AAngela1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’ve been using this business for some years. They do a phenomenal job. Their customer service is excellent.
Paid $100–150Great priceCarpet steam cleaning
TTiffany14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Team was great, very nice and took their time and made sure i was happy before leaving, will use the services again
EEve9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Amazing! 2 areas and hall way plus stairway. They got out stains in my carpet. The other carpet companies could not get out. At the last minute, I asked them to clean the stairway and they had no absolutely no problem with my last-minute request! Very professional, friendly, and quick! Super clean!
Paid $100–150Great priceCarpet steam cleaning
Ccandy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have used this carpet cleaning place for over 10 years. They have always done a great job. They are fast efficient and they leave your carpet really clean. They do my area rug and it is spotless. Sometimes I have stains on the carpet and each time I do it comes out really clean after they have shampooed my carpet.…
Paid $100–150Great priceCarpet steam cleaning
DDeannaLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Saif and his team did such a great job cleaning our carpets, not once but twice in 1 month! Just after getting our carpets, cleaned, our dog destroyed an aloe plant and turned it into mud. He drug it through the entire house, with short notice they came back out and it looked good as new! So grateful just the best carpet cleaning service in Macomb!
Quick service and very friendly. Dave and his crew were respectful of my property and left my space clean. I had a 9x12 wool rug and a 2x4 rug cleaned and they came out perfect. I wanted clean, and it was very much delivered.
Price assessment: Reasonable price
Price: $100–150
Services: Area rug cleaning
Response from the owner · a month ago
Thank you Alicia for the great review! So glad you were happy with our work! We are here when you need us again!
A
Anthony Cussumano8 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Wow an affordable...He was on time great sevice, clean the room in no time great cleaning sevice. A+
Response from the owner · a month ago
Thanks so much Anthony! We appreciate the 5-star review and are so glad you were happy with the service, results, and value. Thank you for choosing USA Carpet Care & Dye - we look forward to helping you again!
S
Shantanu Jaat2 reviewsiTotal number of Google reviews Shantanu has written across all businesses on Google Maps, not just this one.
Dave came in with another helper and between the two of them they did an awesome job. I had my bathroom tile floor done and my living room carpet. I didn't think they could get my tiled floor as clean as they did. But it looked like brand new. I was so pleased. And the same for my living room carpet. Dave, you guys did a fantastic job. The pricing was great. Also thank you for the extra tips. I will be sure to use them. I will tell everyone I know about your service.
Services: Carpet steam cleaning, Service not listed
Response from the owner · 4 months ago
Thank you Rosemary for the awesome review! That is our goal on every job! We love referrals from amazing clients like you!
D
Deanna Ervin6 reviewsiTotal number of Google reviews Deanna has written across all businesses on Google Maps, not just this one.
Gentlemen we're very professional and they did an excellent cleaning job on my carpet. I will recommend to anyone!! Great job!
Response from the owner · 6 months ago
Dear Deanna,
Thank you so much for your kind words and the fantastic 5-star rating! We're thrilled to hear that you found our team professional and that you were pleased with the cleaning results. Your recommendation means a lot to us. We look forward to serving you again in the future!
Best regards,
The USA Carpet Care & Dye Team
J
Justin Holmes1 reviewiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
2nd time using them and once again did excellent work! Great customer service.
Price assessment: Great price
Price: $200–250
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 6 months ago
Hi Justin,
Thank you so much for your kind words and for choosing us again for your carpet care needs! We're thrilled to hear that you had another positive experience with our service. Your satisfaction and feedback mean a lot to us. Looking forward to serving you again in the future!
Best regards,
The USA Carpet Care & Dye Team
J
Jennifer HawkinsLocal Guide · 46 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Hi Jennifer,
Thank you so much for your wonderful review! We're thrilled to hear that Dave and his partner provided you with such a positive experience. Punctuality, politeness, and excellent service are very important to us, and it's great to know we met your expectations. We appreciate your kind words and look forward to serving you again in the future!
Best regards,
The USA Carpet Care & Dye Team
N
Nicole Miller4 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Love USA Carpet! Never a long wait for an appointment and always smells so fresh and clean afterwards!!!
Price assessment: Great price
Services: Carpet steam cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · 11 months ago
Hi Nicole,
Thank you so much for your wonderful review! We're thrilled to hear that you love our service and appreciate the fresh, clean results. It's great to know that our scheduling meets your expectations as well. We look forward to continuing to provide you with excellent service in the future!
Best regards,
The USA Carpet Care & Dye Team
A
Angela Henson1 reviewiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
I’ve been using this business for some years. They do a phenomenal job. Their customer service is excellent.
Price assessment: Great price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · 11 months ago
Dear Angela,
Thank you so much for your kind words and for being a loyal customer over the years! We're thrilled to hear that you consistently find our service phenomenal and our customer service excellent. Your satisfaction is our top priority, and your feedback truly means a lot to us. We look forward to continuing to serve you in the future!
Best regards,
The USA Carpet Care & Dye Team
T
Tiffany Poole14 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Hi Tiffany,
Thank you so much for your wonderful review! We're thrilled to hear that our team provided you with excellent service and took the time to ensure you were satisfied. Your kind words and high rating mean a lot to us. We look forward to serving you again in the future!
Best regards,
The USA Carpet Care & Dye Team
