Window installation service · Bal Harbour, FL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty83−1.7Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 35 window replacement servicesiPosition by Experts Score among all companies we track in this category. · better than 41%
4.9★★★★★889 Google reviews · 24 photos
96%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate USA Windows and Doors 4.9 out of 5 based on 889 reviews, with the owner responding to all feedback. Customers frequently praise the installation of windows, doors, and roofs, highlighting punctuality, professional communication, and fair pricing. However, lower-rated comments describe recurring issues with missed appointments, unresponsive communication, and unresolved permitting problems, alongside complaints about aggressive sales tactics.
Google rating: 4.9 out of 5 from 889 reviews (96% five-star).
Reviews on this page: 889 Google reviews (852 with written comments, 173 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 2, 2026.
Service: Window Replacement Service serving Bal Harbour, Florida.
Data from Google, last updated November 10, 2026.
Score profile vs other window replacement services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
USA Windows and DoorsWindow Replacement Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.USA Windows and Doors: 85/100 on this factor. Category median: 91.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.USA Windows and Doors: 73/100 on this factor. Category median: 89.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.USA Windows and Doors: 100/100 on this factor. Category median: 91.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.USA Windows and Doors: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.USA Windows and Doors: 83/100 on this factor. Category median: 100.A
83
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.USA Windows and Doors: 100/100 on this factor. Category median: 57.A
100
Bar = this company · dark tick = category median.
Star ratings
889 Google reviews we collected
4.9of 5
5 stars85496%
4 stars40%
3 stars40%
2 stars10%
1 star263%
Praise vs complaints
Phrases our text analysis found in 852 written reviews
97%praise
Praise1,37397%
Complaints403%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price3252%
Reasonable2338%
Overpriced35%
Not sure35%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude39928%
Quality & results30021%
Would recommend22816%
Speed & response16111%
Communication15411%
Price & value1128%
Honesty & trust594%
What customers talk about
We read 852 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Lázaro and his team are such kind, responsible, and respectful guys!”
“Very unprofessional communication was very difficult.”
“…s in their presidential customer services,I want to thank them for a great job, great customer service, and great dedication to get the job done.…”
“They are terrible, they use subcontractors for everything.”
“They did an excellent job, and I recommend them 1000%!”
“Not the experience we had hoped for considering this company came highly recommended.”
“They showed up on time every single day, worked carefully and professionally, and left everything incredibly clean.”
“Well I was told 4-6 weeks, it was supposed to be first week of January but with several delays it was the end of February.”
“He took the time to explain the different roofing options, answered all of my questions, and never made me feel pressured into making a decision.”
“I kept waiting for updates and most of my message were ignored”
“Great company that does excellent work at a fair price.”
“This is the most unreliable company, and I think a little overpriced as well.”
“I honestly can’t say enough good things about our experience with this company.”
“They said it was made with a 3rd party and they lied.”
People customers mention
Dennis43 reviews
Morgan25 reviews
Mike24 reviews
Lazaro22 reviews
Hernandez21 reviews
John15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired USA Windows and Doors for 8 kinds of job. Pick one to see what they paid and said.
EdLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Sandy's y su equipo han trabajado muy bien ...excelentes profesionales y personas prestan atencion a todos los detalles...Los recomiendo 100%
KENTONLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had a metal roof installed had some issues with city but Erika worked through it seamlessly. Mistake was on the cities side. Roof was supposed to be finished on a Thursday but due to cities mistake it was delayed. USA Windows and doors funky had the approval on Friday morning they with until dusk and came back on…
Great priceService not listed
Maria7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Lázaro y su equipo son unos muchachos muy amables, responsables, y respetuosos! Quede súper encantada con el trabajo de estos chicos. Hicieron un excelente trabajo los recomiendo 1000%
CARLOS137709 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent, there's no other word, the instalation of the windows and doors by Lazaro team works perfect and the job approval by the county inspector was so easy.
Thanks Lazaro team, good job.
Great priceSliding glass door installation & replacementHurricane impact window installationStorm door installation & replacement
NancyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I honestly can’t say enough good things about our experience with this company. From beginning to end, they were an absolute pleasure to work with. They installed our impact glass doors, and what impressed us most was the care and attention they gave to every detail. They showed up on time every single day, worked…
Great priceStorm door installation & replacement
Luz3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I am very happy and impressed with the job that Sandy’s team Rocny, Raul and another humble person did with the installation of my windows and doors. They were very diligent and got the job done in no time as promised. They are very detailed in the final touches and left my home looking lovely. I felt very comfortable with them in my home.
Sandy's y su equipo han trabajado muy bien ...excelentes profesionales y personas prestan atencion a todos los detalles...Los recomiendo 100%
Response from the owner · a week ago
Ed, muchas gracias por compartir tu experiencia y por recomendarnos al 100%. Nos llena de orgullo que valores la profesionalidad y la atención a los detalles de Sandy y su equipo. Agradecemos tu confianza y quedamos a tu disposición para lo que necesites.
KENTON ISACKSONLocal Guide · 18 reviewsiTotal number of Google reviews KENTON has written across all businesses on Google Maps, not just this one.
We had a metal roof installed had some issues with city but Erika worked through it seamlessly. Mistake was on the cities side. Roof was supposed to be finished on a Thursday but due to cities mistake it was delayed. USA Windows and doors funky had the approval on Friday morning they with until dusk and came back on a Saturday to finish the job. Massive dedication, massive concern, and massive outstanding customer service. This is how any company should be. USA Windows and Doors should be followed by all companies in their presidential customer services,I want to thank them for a great job, great customer service, and great dedication to get the job done.
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Kenton, thank you for sharing such a detailed review. We appreciate you recognizing Erika's persistence in working through the city approval. We're proud our crew stayed late and returned Saturday to finish your metal roof. Your praise for our dedication and customer service means a great deal. We appreciate the recommendation and look forward to helping again.
Fred SchoenfeldLocal Guide · 27 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Fred, we’re thrilled to hear you’re happy. Your kind note means a lot to our team and motivates us to keep delivering our best. We appreciate your support and look forward to helping you again.
Maria Mendez7 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Lázaro y su equipo son unos muchachos muy amables, responsables, y respetuosos! Quede súper encantada con el trabajo de estos chicos. Hicieron un excelente trabajo los recomiendo 1000%
Response from the owner · a week ago
María, muchas gracias por compartir tu experiencia y por recomendarnos con tanto entusiasmo. Nos alegra saber que Lázaro y el equipo fueron amables, responsables y respetuosos, y que quedaste encantada con el trabajo. Apreciamos tu confianza y será un placer atenderte de nuevo.
CARLOS137709 reviewsiTotal number of Google reviews CARLOS13770 has written across all businesses on Google Maps, not just this one.
Excellent, there's no other word, the instalation of the windows and doors by Lazaro team works perfect and the job approval by the county inspector was so easy.
Thanks Lazaro team, good job.
Price assessment: Great price
Services: Sliding glass door installation & replacement, Hurricane impact window installation, Storm door installation & replacement
Response from the owner · a week ago
Carlos, thank you for the excellent review. We are thrilled the windows and doors installation by Lazaro’s team met your expectations and that the county inspection went smoothly. We appreciate you recognizing their work and taking the time to let us know. We look forward to the opportunity to help again.
Gary Schmitt6 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
The lead technician was excellent 👌. I'd highly recommend your company.
Price assessment: Reasonable price
Services: Sliding glass door installation & replacement
Response from the owner · a week ago
Gary, thank you for the great feedback. We are delighted the lead technician provided excellent service and that you would recommend us. Your support means a lot and we look forward to helping again.
Nancy QuintanaLocal Guide · 14 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
I honestly can’t say enough good things about our experience with this company. From beginning to end, they were an absolute pleasure to work with. They installed our impact glass doors, and what impressed us most was the care and attention they gave to every detail. They showed up on time every single day, worked carefully and professionally, and left everything incredibly clean. There was no rushing through the job. You could genuinely see they pride themselves in their work.
They were dependable, organized and committed to making sure everything was done properly, and they were respectful of our home. The finished doors look beautiful and we are extremely happy with the installation. I would recommend them without hesitation. Five stars very well deserved!
Price assessment: Great price
Services: Storm door installation & replacement
Response from the owner · a week ago
Nancy, thank you for the glowing review. We’re so pleased our team’s punctuality, care and attention to detail made your impact glass door installation a positive experience and that the finished doors look beautiful. Your recommendation means a lot and we appreciate you trusting us with your home.
Luz Felix3 reviewsiTotal number of Google reviews Luz has written across all businesses on Google Maps, not just this one.
I am very happy and impressed with the job that Sandy’s team Rocny, Raul and another humble person did with the installation of my windows and doors. They were very diligent and got the job done in no time as promised. They are very detailed in the final touches and left my home looking lovely. I felt very comfortable with them in my home.
Response from the owner · a week ago
Luz, thank you for the glowing review. It means a lot to hear Rocny, Raul and the rest of the team worked quickly, paid close attention to final details and left your home looking lovely. We’re delighted you felt comfortable with them and that the results impressed you. We appreciate your trust and look forward to helping again.
yutselys MesaLocal Guide · 11 reviewsiTotal number of Google reviews yutselys has written across all businesses on Google Maps, not just this one.
Outstanding quality and service.
The installation experience with Lazaro and his crew was amazing. They were on time and worked hard even during today's bad weather. Not only they were skilled but they were also responsible, respectful, they took a good care of my furnitures, cleaned around and make sure everything was done right before leaving.
I couldn't be happier with my experience with this windows and doors company, from start to finish everything was handled professionally and efficiently.
I will definitely recommend this company to friends and families and off course Lazaro to everyone who's looking for professional installation.
Response from the owner · a week ago
Yutselys, thank you for the wonderful review. We are so glad Lazaro and the crew arrived on time, protected your furniture and completed the job despite the bad weather. Knowing you found the process professional, respectful and tidy means a lot to us. We appreciate your recommendation to friends and family.
Jay Oficial4 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Hicieron buen servicio de Eden, Marlon y Ernensto en la instalación de las puertas y Ventanas
Response from the owner · a week ago
Jay, gracias por tu reseña y por destacar el trabajo de Eden, Marlon y Ernensto en la instalación de puertas y ventanas. Nos alegra saber que el servicio cumplió con tus expectativas. Agradecemos tu confianza y nos encantará ayudarte nuevamente.
