Nail salon · Forest Grove, OR · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%55+13.3Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty91−0.9Momentum penalty95−0.5Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 49 facial servicesiPosition by Experts Score among all companies we track in this category. · better than 8%
4.7★★★★★453 Google reviews · 24 photos
88%five-star reviews
4.66★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
64%reviews answered by the owner
$71typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate V.I.P Nail Spa 4.7 out of 5 based on 453 reviews, with the owner replying to 64% of feedback. Customers frequently praise the clean environment, relaxing massages, and detailed work on manicures, pedicures, and lash services. However, low-star reviews highlight recurring issues with appointment punctuality, unexpected price discrepancies compared to website listings, and occasional inconsistencies in polish application quality.
Google rating: 4.7 out of 5 from 453 reviews (88% five-star).
Reviews on this page: 453 Google reviews (293 with written comments, 69 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 20, 2026.
Service: Facial Service serving Forest Grove, Oregon.
Data from Google, last updated October 26, 2026.
Score profile vs other facial services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
V.I.P Nail SpaFacial Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.V.I.P Nail Spa: 68/100 on this factor. Category median: 94.B
68
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.V.I.P Nail Spa: 55/100 on this factor. Category median: 90.C
55
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.V.I.P Nail Spa: 91/100 on this factor. Category median: 99.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.V.I.P Nail Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.V.I.P Nail Spa: 95/100 on this factor. Category median: 100.A
95
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.V.I.P Nail Spa: 82/100 on this factor. Category median: 78.A
82
Bar = this company · dark tick = category median.
Star ratings
453 Google reviews we collected
4.7of 5
5 stars39988%
4 stars194%
3 stars41%
2 stars82%
1 star235%
Praise vs complaints
Phrases our text analysis found in 293 written reviews
90%praise
Praise25590%
Complaints2910%
Price
What customers reported paying
$71-10% vs typical facial services
Middle half of what 200 customers paid ($58–$93) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results10537%
Staff & attitude9734%
Would recommend4014%
Price & value207%
Speed & response124%
Honesty & trust83%
Communication21%
What customers talk about
We read 293 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The tech did a great job and I had an extra long leg and foot massage.”
“They rushed us through our manis and did a horrible job on our nails.”
“Very nice job my manicure n pedicure were fabulous, my leg massage was wonderful, I left with happy legs n feet 🌹”
“She is very unprofessional with the way she pushes other services on you, there were a few times she said I needed a brow was, I explained money was t…”
“…ural nails ,which aren't easy to do ,but i was very pleased and would highly recommend this salon…”
“After going for a while to get my lashes done by Lilly, I have to say I really don’t recommend them now.”
“the tanning is great and the Friday pedicures are to die for and at such at good price.”
“Zero concerns but I thought it was a little bit pricey for basic manicure.”
“Great service they work at a fast pace and do quality work.”
“The first time I came across this website, I honestly didn’t like the picture, but I decided to give it a try and walked in.”
“Every time I come in here, I leave feeling like they listened to exactly what I wanted and sometimes found a way to make it even better!”
People customers mention
Tim9 reviews
Maggie7 reviews
Kathy6 reviews
Lilly6 reviews
Michelle5 reviews
Spot4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired V.I.P Nail Spa for 8 kinds of job. Pick one to see what they paid and said.
MargaretLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
They were running a little late today, but did not run short On my pedicure.
The tech did a great job and I had an extra long leg and foot massage.
Paid $40–60Pedicure
JamieLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Kathy was amazing, I had to try a new nail salon and I have long natural nails ,which aren't easy to do ,but i was very pleased and would highly recommend this salon
Paid $60–80Gel manicures
Justine4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience. Friendly and experienced staff. This is my go to salon in the grove.
Paid $60–80Pedicure
Diane15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very nice job my manicure n pedicure were fabulous, my leg massage was wonderful, I left with happy legs n feet 🌹
Paid $60–80PedicureManicure
MissLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a very thorough pedicure. My technician was very friendly and did a good job. The salon is clean and bright, great massage chairs!
Paid $40–60Nail art
StephanieLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Always a great experience! Annie and Tim are my go-to’s but everyone is great! Highly recommend. Quality job every time
They were running a little late today, but did not run short On my pedicure.
The tech did a great job and I had an extra long leg and foot massage.
Price: $40–60
Services: Pedicure
Busyness: A little busy
Service duration: 30–60 min
Response from the owner · 5 days ago
Thank you, Margaret Butler, for your understanding about the timing. We're glad to hear you enjoyed your pedicure and the extended leg and foot massage! Our team strives to provide a relaxing experience, and it's wonderful to know you felt that. Looking forward to seeing you again soon!
Carlene Cruz3 reviewsiTotal number of Google reviews Carlene has written across all businesses on Google Maps, not just this one.
Thank you for getting us in today you guys are great
Price: $100–120
Services: Pedicure, Manicure
Busyness: A little busy
Service duration: 1–2 hr
Response from the owner · a week ago
Thank you, Carlene, for your kind words! We're so glad we could accommodate you today. It’s always a pleasure to see you, and we appreciate your support. Looking forward to seeing you again!
Tory Brown5 reviewsiTotal number of Google reviews Tory has written across all businesses on Google Maps, not just this one.
Thank you so much, Tory! We're delighted to hear you enjoyed your massage, and we can't wait to welcome you back for another relaxing experience. See you soon!
Julia Kollar3 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Tim does a fantastic job every time! He’s fast too!!
Response from the owner · 2 weeks ago
Thank you, Julia, for your kind words! We’re glad to hear that Tim consistently delivers fantastic results and keeps things efficient. Your support means a lot to us. Looking forward to seeing you again soon!
Jamie SingletonLocal Guide · 43 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Kathy was amazing, I had to try a new nail salon and I have long natural nails ,which aren't easy to do ,but i was very pleased and would highly recommend this salon
Price: $60–80
Services: Gel manicures
Service duration: 1–2 hr
Maintenance: Well-kept
Response from the owner · 3 weeks ago
Thank you, Jamie Singleton, for your wonderful review! We're so glad you had a great experience with Kathy and that she was able to work her magic on your long natural nails. Your recommendation means a lot to us. Looking forward to seeing you again soon!
Robyn Cottrell7 reviewsiTotal number of Google reviews Robyn has written across all businesses on Google Maps, not just this one.
The massage really helped my tired feet and calves.... also my toes look great, thank you so much!!!
Response from the owner · a month ago
Thank you, Robyn, for your wonderful feedback! We're so glad to hear that the massage helped your tired feet and calves, and we love that your toes look great too. It was a pleasure to have you with us, and we can’t wait to see you again for your next pampering session.
Victoria Anderson6 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Nail tech was fantastic and detail oriented. Thank you!
Price: $60–80
Services: Acrylic nails
Busyness: A little busy
Atmosphere: Relaxing
Response from the owner · a month ago
Thank you, Victoria! We're so glad to hear that you had a great experience with our nail tech. Their attention to detail truly makes a difference. We appreciate your kind words and can't wait to see you again soon!
Justine Garris4 reviewsiTotal number of Google reviews Justine has written across all businesses on Google Maps, not just this one.
Great experience. Friendly and experienced staff. This is my go to salon in the grove.
Price: $60–80
Services: Pedicure
Service duration: 30–60 min
Maintenance: Pristine
Response from the owner · 2 weeks ago
Thank you, Justine, for your wonderful feedback! We're delighted to hear you had a great experience and appreciate your kind words about our team. It's always a pleasure to welcome you to your go-to salon in the grove. We can't wait to see you again soon!
Diane Daniels15 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Very nice job my manicure n pedicure were fabulous, my leg massage was wonderful, I left with happy legs n feet 🌹
Price: $60–80
Services: Pedicure, Manicure
Response from the owner · a month ago
Thank you, Diane! We're so glad you loved your manicure and pedicure, and it's wonderful to hear you enjoyed the leg massage too. Happy legs and feet are what we aim for! Looking forward to seeing you again soon.
Miss LisaLocal Guide · 13 reviewsiTotal number of Google reviews Miss has written across all businesses on Google Maps, not just this one.
I had a very thorough pedicure. My technician was very friendly and did a good job. The salon is clean and bright, great massage chairs!
Price: $40–60
Services: Nail art
Busyness: Not busy
Atmosphere: Relaxing
Response from the owner · a month ago
Thank you, Lisa Rodgers, for your wonderful feedback! We're glad to hear you enjoyed your pedicure and appreciated the friendliness of your technician. It’s great to know you were pleased with our salon's atmosphere and the massage chairs. We look forward to welcoming you back for another relaxing visit!
