Analyzing 10,150,43210.2M ReviewsFor 28,76728.8K Experts

Experts Reviews · Company report
Valdez Mobile Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%40+9.7Value 14%87+12.3Replies to reviews 7%7+0.5Craft & service penalty94−0.6Momentum penalty75−2.5Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE

Valdez Mobile Auto Repair

Lubbock, TX · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #883Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.7★ from 339 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Valdez Mobile Auto Repair is better than 63% of auto repair shops.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Valdez Mobile Auto Repair is better than 40% of auto repair shops.C
40
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Valdez Mobile Auto Repair is better than 94% of auto repair shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Valdez Mobile Auto Repair is better than 87% of auto repair shops.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Valdez Mobile Auto Repair is better than 75% of auto repair shops.B
75
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Valdez Mobile Auto Repair is better than 7% of auto repair shops.F
7

Reviews for your job

Customers hired Valdez Mobile Auto Repair for 8 kinds of job.

Valdez Mobile Auto Repair for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#447 / 488

All 5 Google reviews tagged “Tires”

Natalie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very hard working person. Always helps my husband on what he needs done! Very respectful & honest.

ElectricalOil changeTires
Elian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Christian was a great help, arrived to me in 10 minutes, was quick to find a solution, went above and beyond for me. Recommended 10/10 work!

TiresWheel alignment
Nicki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If I could give more stars than 5 I would. You can’t beat Valdez Mobile Auto Repair! Christian came out to help me today with a blowout. He was there in less than 10 minutes! He worked quickly and efficiently. He also gave me a great deal. My lug nuts were stripped due to someone else’s mistake and he was so patient…

Tires
Chris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Christian was awesome! My son had an issue on the way to Lubbock from Austin. To save us $ Christian came to campus and did the repair right there in the dorm parking lot! Even sent pics to me of the work in progress to confirm they diagnosis was correct. Very responsive, proactive, honest, very affordable, and 24/7…

Customer photo from Chris's reviewCustomer photo from Chris's review
BrakesTiresWheel alignment
China1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 53%Overpriced 11%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Battery20—
Electrical19—
Brake service & repair14—
Auto engine diagnostic14—
Steering & suspension repair13—
Brakes11—
Transmission7—
Air conditioning5—

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